3,747 Customer Reviews over 375 pages
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- Location
- Darwen
- Reviewing
- Plusnet
- Date
- 2023-03-24
- Comments
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The worst!! my advice is do not even entertain this company. I have never fortunately had to give such a bad review but 3 weeks after moving into a new property we still have no internet!! Customer services have been useless!! Please do not even bother as the stress after also just moving is unbelievable. Massively disappointing that they use Open Reach as their get out clause. Normally only review positively but feel disappointed that we have had to review negatively as customer service can’t even help us!!! We are so really disappointed and frustrated.
- Location
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- Location
- cheshire
- Reviewing
- Plusnet
- Date
- 2023-03-24
- Comments
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Worst customer services.
The staff have no clue.
I can only describe this company as COWBOYS
- Location
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- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2023-03-22
- Comments
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Everything was fine at the old address. The problems started when I changed my place of residence. Plusnet couldn't guarantee me the high speed internet I had before so I ended my contract with them early. They make me pay a fine for this. In their regulations, in point 9.4, it is clearly written that if they cannot guarantee me the existing services at the new address, I can terminate the contract earlier without paying a penalty.
- Location
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- Location
- lichfield
- Reviewing
- Plusnet
- Date
- 2023-03-10
- Comments
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Then I waited for a long time and your company keep messaged me that the engineer will come to install the fibre on February 8th. (last month)
According to the video on your website, I moved all the furniture and waited all day, but the engineer did not turn up! I called customer service a few times and all of them told me: waiting, the engineer will be yours shortly! I don't understand this part, why the engineer has my number if he can't come he can simply tell me and let me know the reason, so I don't need to wait all day again, but he is doing nothing.
Nobody gave me any explanation why, so I have to make a new appointment, the new appointment is after a month! it was the 9th of March, yesterday! Waited for a month, and yesterday, the same drama,!!! No engineer, no phone call, all your customer service told me to wait!
Waiting one month or two? What is on the contract? Please take a look!
On contract 5.
Delivery of service
(page 5)it says:
If you're staying at the same address and changing product (e.g. Unlimited Broadband, Unlimited Fibre or Unlimited Fibre
Extra) it should be 1 – 2 weeks.
Yes, it's 1 – 2 weeks, NOT 1-2 months!
Your company is non-observance of the contract, and It was you who broke the contract first, not me, please take some responsibility!
This is a complaint.
And what about my bill? Why add some extra bills every now and then? Have you provided the services you promised in the contract?
I've never seen such poor service, this company are selling something you don't have, which is fibre & integrity and service,
Your company treats customers like garbage. Total waste of the customer's time and money.
I hope you will make some substantive changes: unconditionally delete my contract or complete your commitment next week.
It has been more than two months waiting for you to fulfil the promises and there are a total of 12 months in a year, unbelievable service!
- Location
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- Location
- County Durham
- Reviewing
- Plusnet
- Date
- 2023-03-09
- Comments
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was with them for nearly 5 years and they honestly treated me like crap at the end. on sep 2022 I took out a contract renewal. I showed as 12months or 6 months. I knee I was moving early 2023 so I took 6 months out. when I called in Feb 2023 to cancel my policy I was informed I was due them £170 as I still had a year on my account. I argued against this as I knew I took only 6months. I was called a liar and told this was my problem not theirs. they claim to not do 6 month contracts but then why did it show as that on my app when renewing. no one can answer that. never go with plusnet they are horrible and rip you off.
- Location
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- Location
- Bradford
- Reviewing
- Plusnet
- Date
- 2023-03-08
- Comments
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Disgusting company. Signed a new contract in June 2022 for 12 months, rang Plusnet two weeks later to let them know I was moving (we'd only just been informed of the move date) and they not only increased the price by £5 a month, they also added on an extra 12 months to the contract without me agreeing to it.
They sent me three emails on the day of the move and eight (8!!!) paragraphs down on the third email they sent me, hidden in tiny font it said "new 24 month contract". This is despite me saying several times to them over the phone that I did not want a new extended contract.
I have asked them to retrieve the recording of the phone call I had with them when we first had this discussion but they "cannot find it". This despite there being a disclaimer at the start of all calls with them saying that all calls are recorded.
Avoid at all costs - they are scammers!!!!
- Location
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- Location
- Essex
- Reviewing
- Plusnet
- Date
- 2023-03-02
- Comments
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Worst experience I ever had. When I signed up I requested a phone socket to be installed and the cancelled that because they said I don’t need it. Like they know what I had inside my house. Anyway I called again booked an appointment with Ingineer who never showed. Called again the booked again only to find out on the day the haven’t actually booked another appointment. Absolute joke!
- Location
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- Location
- Flack
- Reviewing
- Plusnet
- Date
- 2023-03-01
- Comments
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3 months in they raised the prices and nothing i can do. I joined as they were cheap, but this only lasted 3 months before they are no longer good value. i will leave them as soon as possible!
- Location
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- Location
- Cheshire
- Reviewing
- Plusnet
- Date
- 2023-02-27
- Comments
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No connection for the last few days. Today, waiting for an engineer booked 0800-1300, rang three times one agent said he is coming another said he rang me and couldn’t get hold of me so he left(I’ve been in front of the window and had no missed calls) and now they are saying let’s hope they fix the issue. What a waste of time and nothing sorted.
- Location
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- Location
- Grantham
- Reviewing
- Plusnet
- Date
- 2023-02-27
- Comments
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Avoid. Internet connection very unstable and unreliable. Upload speeds are unbelievably slow. We are now on our 3rd router in 2 months. They tried to charge us for a replacement for it being their equipment!! Still constantly dropping out and losing internet despite 2visits from openreach to solve the problems. Customer service very unhelpful and difficult to get to speak to someone. However very efficient at putting up their prices I've noticed. Can't wait for my contract to end so I can go elsewhere.
- Location
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