3,308 Customer Reviews over 331 pages
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- Location
- Basingstoke
- Reviewing
- Plusnet
- Date
- 2021-03-26
- Comments
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As others have said, it's reliable but when it breaks get ready for an hour plus wait to get through to the service desk who generally back off to OpenReach. These days, PlusNet are a typical crafty, money grabbing, rip off service provider. Watch out for those in build 4% annual price hikes. BT's influcence I have no doubt and I am taking my custom elsewhere.
- Location
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- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2021-03-23
- Comments
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Have to restart the router daily as our wifi drops daily. It's getting ridiculous. Online forums all say the same thing about wifi dropping and whilst they pretend to fix it, nothing is done. Tried to call Plusnet and after 3min of robot twice it cut me off. Don't bother with them, useless company, useless internet connection.
- Location
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- Location
- Didcot
- Reviewing
- Plusnet
- Date
- 2021-03-18
- Comments
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I signed a new contract with Plusnet (my previous account was cancelled because it was on my late partner's name). The broadband did not go live as scheduled, I already waited for 7 business days, even though I told them that my previous account in the same address was just cancelled, I still have the router and everything ready to have the service back. They didn't contact me why the broadband didn't go live until I contacted them, and they said it would take from 3-5 business days more. I wondered if the sale person had a look on the contract he just signed with me, or if anybody cares until I contact.
I contacted them back and ford many times and It was too much hassles to I cancelled the contract.
It's now 1 month 1 day and I haven't receive the refund in my account. Extremely disappointed.
- Location
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- Location
- Hyde
- Reviewing
- Plusnet
- Date
- 2021-03-17
- Comments
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Unreliable , dont help to fix the problem said they was sending a new rooter after a week said its working so we not sending even doh its still keeps cutting us off while in middle of do something important, bad quality burfing all time ,speed is rubish pay for fiber yet dont get the right speed ill be changing provider just shocking !
- Location
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- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2021-03-16
- Comments
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This was my 2nd phone call regarding speed problems, I pay for fiber optic broadband but in the evenings I can’t even use my facebook
- Location
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- Location
- Dorset
- Reviewing
- Plusnet
- Date
- 2021-03-16
- Comments
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We switched from Uno to Plusnet to save money, a decision we now regret.
Upload speeds are as slow as the download speeds and the TV buffers often, even though there are only two of us in the household. If you report slow speeds, Plusnet always says an engineer visit is needed, even though nothing has changed in our household wiring configuration and everything was fine with Uno.
Our advice - give Plusnet a miss.
- Location
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- Location
- Nottingham
- Reviewing
- Plusnet
- Date
- 2021-03-10
- Comments
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We have been with Plusnet for over 15 years now but the level of service and support has deteriorated over that time. As long as things work you're ok but getting help is very difficult. They dropped the inclusive webspace some time ago and have now dropped the Line Rental Saver option. Much less attractive.
- Location
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- Location
- Mold
- Reviewing
- Plusnet
- Date
- 2021-03-08
- Comments
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I have been with Plusnet fora number of years and I have been having a great deal of trouble with my broadband for more than 6 months. The customer service is poor. We changed my broadband to fibre and increased the cost greatly but it seems my speed is still slow. Just after I changed to fibre broadband an engineer changed it back to standard even though I told him we had changed to fibre. I have given up with them because it has gone on for so long. this afternoon I keep losing my internet connection. I have generally had excellent service from Plusnet but I don't know what has happened but they are rubbish and have been for a while.
- Location
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- Location
- Dartmouth
- Reviewing
- Plusnet
- Date
- 2021-03-05
- Comments
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I've now had Plusnet for a year having "escaped " from BT. I have nothing but praise for Plusnet, their customer service is first rate and their staff really helpful. My broadband speed is not mind blowing but is plenty good enough to record two hd tv programmes simultaneously.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2021-03-03
- Comments
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Service is utterly bad!! Please don't think to sign up any contract with them.Don't fall for the cheap price.
To activate the broadband they request 10 days and they never told me about it before and give me some senseless answer. it a shame that living in a developed country and need 10 days to activate the broadband and developing countries provide same service within 24 hours. This company is shame for our country..
- Location
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