1,017 Customer Reviews over 26 pages
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- Location
- GRAVESEND
- Reviewing
- Origin
- Date
- 2020-11-10
- Comments
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They promise what they can't deliver, then try to bind you into paying the term of the contract to be able to rid of them.
Unreliable, giving you speeds less than 10 mbps, even though you pay for the super.
- Location
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- Location
- gravesend
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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Dont even go there.. i wished i had read the reviews BEFORE i signed up!! i joined back in Aug, paid £24.98, received ONE email confirming y order and my details was sent to open reach and heard nothing since! struggled to communicate with someone from customer services and i have now requested via email to cancel my order and asked for a refund.. i am now going with another provider.. this provider is a complete joke..
- Location
-
- Location
- Greenock
- Reviewing
- Origin
- Date
- 2019-07-25
- Comments
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Never even switched but got a call out the blue saying they hard i was looking at broadband and asked if i could get a call back the next day between 14:00 and 14:30 which never happened and when i called up and explained i did not wish to switch and why, also asking to be taken off their call list, 10 mins after that call i recieved yet another call from them and yet again told them to take me off their call list, after that yet again i recieved another call which resulted in me being laughed at down the phone and hung up on, i called up their service and said not to call me again will wait and see if that actually does happen...
- Location
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- Location
- Greenock
- Reviewing
- Origin
- Date
- 2017-01-22
- Comments
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I have been waiting for a connection since October 2 routers later my son still can't watch anything on youtube they told me I was in contact for 18 months even though I have not been able to use Internet they told me only way would be to get fibre so here I am waiting for another weekend for it to be fixed when you call your on hold for over a hour then cut off no call back rubbish company feel trapped in to longer more expensive contract
- Location
-
- Location
- Greenwich
- Reviewing
- Origin
- Date
- 2017-11-10
- Comments
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dont buy! they steal your money and time
worse service I could have ever imagine. It took 26 days to get an engineer to come and get the line active. That didnt happen, then they sent the router a day before my line was suppose to be active, to a wrong address. I had to deal with parcelforce myself. Impossible to call them because there's a waiting time and after 30 minutes of wait they hang up on you.
Cant even cancel as my line is "active" and I obviously still have no service.
DONT EVER BUY. Bunch of thieves.
- Location
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- Location
- Hadfield, Derbyshire
- Reviewing
- Origin
- Date
- 2021-01-27
- Comments
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They got one star because zero wasn't an option. Non existent customer service. they take almost 2 weeks to get round to connecting (if you're lucky enough to get a connection - I wasn't) and then even if you cancel within the 14 day cooling off period, they'll try and fine you £668.31 for early cancellation, sent via a text from CRS that you can't reply to. At no point did my broadband ever work and they failed to answer the phone. Useless, time wasting not fit for purpose. Has anyone started a class action for these shysters yet? If so, please get in touch because I'm in.
- Location
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- Location
- Hailsham
- Reviewing
- Origin
- Date
- 2020-10-16
- Comments
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My broadband was slow but ok, but no incoming calls. Origin claimed everything was ok, but a Openreach engineer disagreed. Origin failed to get my line working.
- Location
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- Location
- Halesowen
- Reviewing
- Origin
- Date
- 2021-02-09
- Comments
-
Nothing good to say at all about this company! Promised between 35-45mbps and couldn’t of been any worse I was getting around 1.5mbps and yes I mean 1.5 not 15. A friend of mine who worked for virgin has said that it’s the worst internet he has ever seen ! Downloads that take my friend 3 minutes take me nearly 2 hours. Don’t go near this company as they don’t care about you once signed the contact and paying. The cooling off period that you get to cancel if your not happy ended the day after they finally put my internet live so I had one day to cancel.
Trust me and every other review on here don’t go near them !
- Location
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- Location
- Halifax
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Fantastic customer service, unbelievable value for money very reliable broadband speed is better than our last provider and is good to say we are a long way from the exchange.
- Location
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- Location
- Halilfax, West Yorkshire
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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It doesn't have to be huge company with cheesy adverts on TV to provide a huge service. I've not had any trouble I know of and if you don't need to contact customer services [and you shouldn't], then its obviously working well and it has for me.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-02-10
- Comments
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Signed up with origin but then decided to cancel within the 14day cooling off period.
After several emails asking for initial payment refund still no reply.
Customer service line never gets answered.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Origin did what they said they were going to do and when they said they would do it. The whole process worked like clockwork and - the bit I liked the best - they didn't spam me.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-07-24
- Comments
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Absolutely awful company...avoid at all costs or it will certainly cost you!
Firstly they seemed to be providing me with a slightly different package than the one I ordered so I had to phone them to get that corrected.
Can take anything up to an hour waiting for somebody to answer the phone and when they do they may well transfer you to somebody else giving you another 30 minutes or more wait. If they can't solve your problem and they usually can't, they will tell you they will look into it and somebody will phone back but nobody ever does...so you have to try again with another 1.5 hour wait!
As others have mentioned the music is awful and certainly not intended to calm an angry customer.
I then had problems with the online portal failing and had to be issued with another ID.
They say you will pay one month in advance on the first of the month but they charge you for two months in advance on your first payment.
Fibre speeds drop on a daily basis from afternoon through to midnight before recovering again and will drop down to as little as 4 or 5 mbps (less than ordinary broadband). They will then throw the ball back into your court and maintain that you need to test your equipment via the test socket etc. When that has been done and no problems found both Origin and Openreach say they can't find anything wrong with their systems even after sending them screenshots of the slow speeds tests.
Customer services reasonably polite but don't actually solve any problems so one has to carry on regardless and I certainly can't wait to rid myself of them.
Tried complaining to the CEO but he only sends it back down to the staff level so nothing gets done.
Buyers beware is all I can say and I wish I had checked up on reviews before signing up as I haven't seen a good one yet!
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-02-11
- Comments
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Waited over a month with no communication for switch. Once that was done have found speeds to have fallen from 20mbs to 3mbs.
1hr 20 mins to speak to person who could not help. She has escalated my call and now I am on 2hrs and 40 mins and counting. Pretty shocking.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2023-10-06
- Comments
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It's been horrible, my 88year old nan had her phone line through origin (part of SSE) then she wanted broadband, to chat with her friends online. It's taken 2 months of me and my brother phoning. She had internet for 2 days and this morning she has had no dialing tone on her landline. I was on the phone to them for over 3 hours. Still no landline. They just keep fobing me off from one service to another. Some of there staff where really rude. None of them are capable of fixing the issue. So now my poor nan has no internet and no landline.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-02-08
- Comments
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I am on Origin Broadband on ADSL and have been since June 2016 having moved from TalkTalk, what a mistake.
I asked if I would be on their network and with an LLC connection and was told I would be, not true I was placed with Vodafone a company I would certainly not go with due to past experience of their mobiles.
The connection is unreliable with continual dropouts, slow page loading and slow speed.
I requested the CEO contact me regarding the poor service being provided by Origin and Vodafone but needless to say that was unanswered.
I am looking forward to June and ditching them at the first opportunity and would advise anyone considering Origin Broadband to avoid avoid and go with another ISP or regret it. Cheap they maybe but that is the only thing that can be said.
- Location
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- Location
- Hants
- Reviewing
- Origin
- Date
- 2017-03-14
- Comments
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Appalling 'service'. Delivered my router with one day to spare. Would not connect, I eventually realised it was not even set up. I had to figure out how with no internet to help. Complained twice, so far no reply.
Awful - AVOID.
- Location
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- Location
- Harpenden
- Reviewing
- Origin
- Date
- 2017-11-03
- Comments
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My Average download speed is less that 1mb/s (not 20-30mb/s as advertised) and subsequently I will die of starvation whilst waiting the proposed 64 hours for a 50gb installation on my console which by the way is a very average size download for a console. Origin broadband isn't far the most ridiculous excuse of an internet service provider within the entire universe.
- Location
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- Location
- harrigate
- Reviewing
- Origin
- Date
- 2017-11-14
- Comments
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Avoid Origin. The service is unreliable, slow and the technical support is non-existent. Will be moving asap.
- Location
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- Location
- Harrogate
- Reviewing
- Origin
- Date
- 2023-01-30
- Location
-
- Location
- Harrogate
- Reviewing
- Origin
- Date
- 2017-12-20
- Comments
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Really awfull, poor performance 3gbps at best, took the deal via top cashback and not paid after a year, 90 mins on phone to get cut off and start again, duplicate payments, and customer service is shoddy, "not my issue" seems to be the phrase used most commonly.
- Location
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- Location
- Harrow
- Reviewing
- Origin
- Date
- 2018-05-01
- Comments
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Without a shadow of doubt, this is the worst broadband supplier of ALL time. Broadband speed? Don't make me laugh. Reliability - dropped out several times a week. End of contract have to send back their router. They signed for on 16 April and on 1 May I'm still being chased for payment for non return of router. This lot couldn't run a bath let alone a business. If it was possible to take stars away I would. AVOID AT ALL COSTS. You'll waste years of your life waiting for them to answer the phone
- Location
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- Location
- Harrow, London
- Reviewing
- Origin
- Date
- 2017-08-13
- Comments
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Absolutely shocking download speeds. Went in with a standard contract that I had running with Fuel Broadband and getting a modest 5 mbs down. These jokers can barely get to 1-2 mbs download. Terrible!
- Location
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- Location
- Hartlepool
- Reviewing
- Origin
- Date
- 2021-01-17
- Comments
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My experience with the Original Broadband has been horrible to say the least, I can't describe how many vulgar, arrogant and rude people I met in their chat bot. I ordered by phone around September 25, 2020 and waited for them to connect me for a month, when they finally connected me, the internet was terrible, unstable and I didn't really have internet in the living room because the Operarich socket in my property is in the small bedroom upstairs. I corresponded to return the router and cancel under the 2014 law for goods and services ordered remotely. They told me there was no problem and I returned the router by royal mail, not owing a fee as I had already paid initial payment on the date of ordering and paid £ 22.99 for a real three days on the horrible internet.
I thought we separated as civilized people, but on 14.01,2021 I received an email for a final bill of £ 413.82 payable over a seven-day period for an 18-month contract, and I have no contract either by post or e-mail. Now the saga continues with a complaint and if necessary I will file a lawsuit against the dishonest Internet trader. Be careful, absolutely not recommend them never evar with them.
- Location
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- Location
- Hastings
- Reviewing
- Origin
- Date
- 2017-08-23
- Comments
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Switched from Talk Talk to Origin in July 2017 with a promise of ADSL up to 17mb. The maximum download achieved using Origin is never more than 5.9 mb. Talk Talk Down & Up was a couple of Mb faster. It seems Origin use BT openreach so in reality there is not much of a free and open market in the UK as BT wants people to use there equally slow FTTC whilst they fail to bother to upgrade the copper / ally cable network.
- Location
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- Location
- Hastings
- Reviewing
- Origin
- Date
- 2021-04-10
- Location
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- Location
- HASTINGS
- Reviewing
- Origin
- Date
- 2020-11-27
- Location
-
- Location
- Hastings
- Reviewing
- Origin
- Date
- 2021-10-31
- Location
-
- Location
- Hastings
- Reviewing
- Origin
- Date
- 2020-11-06
- Location
-
- Location
- Hastings.
- Reviewing
- Origin
- Date
- 2017-08-06
- Comments
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I decided to join Origin after suffering issues with Plusnet and a price hike of nearly £10 a month. My instal date went ahead as planned and I recieved a text and email confirmation to say that the service was up and running, however, it was not all ok and I was left with no phone or internet, I telephoned Origin to tell them of the issues and lo and behold BT turned up at the door 2 days later.
There was a fault "in the box down the road" which he attempted to fix but was unable to, the very next day which was a Sunday the same chap from BT was back and had fixed the fault (***** stars BT *****) and everything was up and working.
My speed is now 31MBPS rather than the previous 7MBPS from Plusnet, oh I nearly forgot to mention that I now also pay have the price as well.
Sterling service Origin and BT, poor show Plusnet.
- Location
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- Location
- havering
- Reviewing
- Origin
- Date
- 2021-06-17
- Comments
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Been overcharging me for months which was credited to my account, later that same day tried to take money out of my account. So MORE bank charges.. and today they cut me off! So I'm unable to do any coursework for the next 24 hours through their error. Honestly the worst broadband!
- Location
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- Location
- Hawick
- Reviewing
- Origin
- Date
- 2023-09-23
- Comments
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Contract ending. Rang to update package gave account name address etc & they couldn't find my account despite being a customer for years & paying the bills. Online no better doesn't recognise my account useless customer service waste of a call. This has never happened before obviously being taken over by another company & prices have shot up to £48 for phone & broadband that is not happening but try sorting it out. Cheapest option 3 but thats still £35. Frustrating & definitely not easy to do. Got a letter with all my details which are correct which makes me wonder why can my account not be found!
- Location
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- Location
- HEREFORD
- Reviewing
- Origin
- Date
- 2020-12-12
- Comments
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very poor connectivity,very poor customer care service,very poor dealing with complaints,even after I cancelling my contract within 14 days they asked us to nearly 300 pounds for the cancellation fees.after receiving that I filed a complained regarding the above I didn't get an answer even after 12 weeks,I did followed up regularly.overall, very poor customer service.I NEVER EVER RECOMMEND ANYONE.RATING 0
- Location
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- Location
- Hertford
- Reviewing
- Origin
- Date
- 2018-08-23
- Comments
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Worst service I’ve ever had, I’m literally the most laid back person but I’ve had to wait 45 days since the original live date was set and still no service, every time I ring up they tell me to do the configuration crap which I’ve done so many times exactly the same thing and obviously same result, any other provider sends someone straight out of problem, still awaiting news on engineer but nothing whilst I’m still paying and being told by there social media team to check this and check that which has been done so many times, I’ve barony so much on mobile data, absolute rip off and should be on watchdogs for scamming people
- Location
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- Location
- Hertfordshire
- Reviewing
- Origin
- Date
- 2018-02-02
- Comments
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Awful service, speeds are intermittent at the best of times. Oct/Nov i had 3 weeks of no service followed by a week or so of intermittent service, got a credit to the grand total of £5 and then all communication stopped when i questioned this. Never get through on the phone only via twitter chat, when i was told the lines were free i was still placed on hold until i said so in my twitter chat. Seeing the reviews and what they are doing to their staff makes me wish i had paid that bit more and gone elsewhere (although there are packages available cheaper now!). Currently complaining via the resolver website (surprise surprise no contact from them - 12 days until i can go to the ombudsman) shame you cant give 0 stars, please avoid!
- Location
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- Location
- Hertfordshire
- Reviewing
- Origin
- Date
- 2017-02-04
- Comments
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Having attempted to switch broadband from Sky to Origin Broadband using your website, Origin took payment of £17.99 then failed to send out a Router, I complained to them and eventually cancelled the order due to poor customer service. They have failed to issue a refund within the second time frame given, when i called up today the male on the phone who refused to give his name, then put the phone down on me.
Very poor wont again.
- Location
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- Location
- Herts
- Reviewing
- Origin
- Date
- 2018-11-12
- Comments
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Terrible patchy service. Line dropped without explanation. Slowest broadband speed we've ever had. Useless router. Friendly customer service let down by a awful product. We've just moved to Talk Talk fibre (with some trepidation given their reputation) but couldn't be happier. Has made me realise how pants the last year with Origin has been.
- Location
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- Location
- Highlands
- Reviewing
- Origin
- Date
- 2020-08-24
- Comments
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Nightmare of a company from start to finish, they wont send you the broadband kit until after 14 days, then the cooling off period has expired before you begin to attempt to use the hopeless internet
they don’t guarantee ANY speeds via Wifi, so if you want to use iPhones, Firestick etc, they guarantee 1mb download via ethernet... welcome to 1999 speeds people! - all this was after being told at point of sale i would get 4mb as a minimum via Wifi
Customer service is appalling, in the end i paid them in total £150 to terminate the contract after one month!
Utter useless, do not use Origin broadband!!
- Location
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- Location
- Highlands
- Reviewing
- Origin
- Date
- 2017-03-04
- Comments
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So far, so good. I moved to Origin Broadband a month ago from Plusnet. The transfer went smoothly and the connection speed has been perfect, and more stable.
- Location
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- Location
- Hinckley
- Reviewing
- Origin
- Date
- 2018-11-03
- Comments
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Keep away. Cheap? yes but seriously pay a little extra and actually receive a service. This company may as well wear stripped jumpers and carry swag bags. They are so look bad
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.