1,017 Customer Reviews over 26 pages
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- Location
- Draycott
- Reviewing
- Origin
- Date
- 2020-09-10
- Comments
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I wish to cancel my order with origin i was told I would get a installation dates within in 4 days still not got one as I am still within 14 days I wish to cancel service is abysmalbeen on the telephone over a hour trying to speak to someone with no luck and having read all the reviews I wont be bothering .
- Location
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- Location
- Redhill
- Reviewing
- Origin
- Date
- 2020-09-09
- Location
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- Location
- Stafford
- Reviewing
- Origin
- Date
- 2020-09-08
- Comments
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Absolute trash. Line speeds of half what I used to get with Plusnet. When I tried to get their tech support to help, many hours were wasted with incompetent staff who can only read off a script, and when they reach the end of the script they just stop replying. Even when they said they were going to fix the line, nothing happened. It takes hours on their "live" chat for a 5 minute conversation, and they don't even bother reading your replies. Might as well talk to a brick wall.
Seriously - avoid origin like your life depends on it. They are the worst broadband providers I have ever had the misfortune of joining.
- Location
-
- Location
- Scotland
- Reviewing
- Origin
- Date
- 2020-09-07
- Comments
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This is the biggest joke of an internet I have ever seen in my entire life. I am like 90% sure this broadband is based in a 14 year old's garage with about 2 employees. I get 1mb download, and the highest ping spikes I have seen in my life, if anything shutting down your garbage tier internet would be the most professional thing I have seen from this company. what a complete joke, they have the audacity to say '' GAMING INTERNET '' yes if you like getting throttled and having 180 ping, sure it's gaming internet, I HIGHLY SUGGEST NOT GETTING THIS BROADBAND
- Location
-
- Location
- Kinlochleven
- Reviewing
- Origin
- Date
- 2020-09-05
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2020-09-05
- Comments
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New customer
Router installed correctly, all lights are on
Held waiting half day... No engineer as instructed
No broadcasting ,can't be seen on devices
30 minutes waiting
Technical support asking me to do further attempts to reprogram the router beyond my physical ability
Customer service can't provide help...back to technical ...no answer after another wait
Seems that router is either mislabelled or faulty
Failure of service is total
Code of service is not affected..
- Location
-
- Location
- Attleborough
- Reviewing
- Origin
- Date
- 2020-09-04
- Comments
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By far the worst company i have ever had the misfortune of dealing. We were given faulty equipment, overcharged, Lied to, I'm suprised this company is still trading!!!
- Location
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- Location
- Leigh Lancashire
- Reviewing
- Origin
- Date
- 2020-09-03
- Comments
-
Absolutely please don't waste your good money on this company. The customer service is none , it will take you days if you're lucky enough to get through. The Broadband is pointless the signal keeps going down
- Location
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- Location
- Barrow in furness
- Reviewing
- Origin
- Date
- 2020-09-03
- Comments
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For internet speed (great) customer service (****) i first began with them mist May, they got my order wrong & set me up with the downstairs flat. I could still connect to it as guy downstairs had moved out, but without any notification, they cut me off for 14 days then re-connected me, 6 days later i was issued my first bill of 17.99, was not happy & tried to sort out some sort of arrangement the screw up, i was given a free month to be added to my account but days later another 17.99 came out of my bank account for the next months bill. I complained & won 2 months line rental, its notw 30 days later & i still havent recived the 2 months line rental back, im getting pissed off with the sevice as it is. Will be making a indemnity claim to get my cash back & suggest that everyone else does the same.
- Location
-
- Location
- Newton Aycliffe
- Reviewing
- Origin
- Date
- 2020-09-02
- Comments
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Very poor service internet is always cutting out. Took 14 days + before I got the router which is the cooling off period so know am tied to the contract. Tried umpteen times to get through to someone in customer services but get cut off after hanging on for 45minutes. Not happy with these.
- Location
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- Location
- Rm15 4er
- Reviewing
- Origin
- Date
- 2020-09-01
- Comments
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Absolutely disgusting to say the least. Been holding on for 39 mins and 1st in queue. I work for NHS and it’s imperative I have internet as advised when I joined them! It had yet again given me stress beyond belief. Poor customer service and taking money under false pretences as they are not providing a service.... next step solicitor for suing !!!!!! **** service, that had affected my mental health.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Origin
- Date
- 2020-08-28
- Comments
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I’ve only had origin Broadband for less than a month and it is the worst I’ve had by far. Before I had set it up I called and was on hold for 30 minutes before the call cut out, so I ended up not speaking to anyone and having to try and work it out by myself, after 3 hours, I got it working. And it worked like a dream, when it was only me in the house, I’m 17, so I live with my mum, her partner and my sister, so there are 4 of us on this WiFi all day, and then my sister has friends round, so there is more, and before I was with origin I was with talktalk and they could keep up with the amount of people and the only reason my mum switched was because it kept dropping out and costed too much, so that’s when we switched, currently there are only 3 people in my house, 4 devices are connected to the WiFi, you’d think it would be able to keep up, well no. I was watching Netflix and the quality dropped so much I could not see the video. 10/10 will NOT recommend. Awful customer service as you don’t get to speak to anyone. Awful WiFi speed. Absolutely horrendous.
- Location
-
- Location
- Surrey
- Reviewing
- Origin
- Date
- 2020-08-28
- Comments
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Worst utility co. ever. Customer service AWFUL. Cut off with no notice. Account fully paid by d/debit. Horrendous wait times for service. Then no action except return to start.DO NOT USE.
- Location
-
- Location
- West Sussex
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
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I have been with Origin since October 2019. Overall the service has been patchy at best, with unreliable speeds and dropped connections periodically, but I can live with that.
Two weeks ago I tried to log onto my work server and the connection was refused, after some investigation it turns out that Origin had started giving me an IP address in Moscow. My work server, online bank, Sky TV and a number of other internet uses do not like Russian IPs so I called Origin.
2 hours on hold, to be told that they were aware of the problem, they didn't know what had caused it and there was no telling when it would be fixed. Had I tried resetting my router? I did this, no change.
I called again 3 days later (90 minutes on hold) to explain that I still had no usable internet connection, and was told that technical support would help me, so I was transferred (45 more minutes) and was told to run a test to check my IP, I did, and it was in Russia, they noted this and explained same as above.
I called again the following day and logged a complaint. This was after a further hour on hold. No further developments, or offers of help.
I called again 2 days later, as I was having to take each day off work as holiday as I could not work from home. 105 minutes on hold in total to be told the same as above, and when I asked about my complaint I was told that they do not respond to complaints until 3-5 working days had passed. This was the 18th August.
Called again on 20th August, since 5 working days had now passed, and after 45 minutes on hold I was told that I had not made a complaint, but that they would record one now and I could expect a reply after 5-7 working days. I explained the situation to date and he informed me that he had sent an email to the complaints team and they would get back to me the next day. They did not.
2 days later (22nd August) I called again and after a considerable wait asked to be put through to the complaints team. I was told this was not possible since I had only complained 2 days previously. I still have a Russian IP and no one can tell me why, or if any of my data is safe.
I call again on 24th August, still no word from Origin and I am still not allowed to talk to the complaints department. Another hour if my life gone.
25th August, ask for the complaints team after a 25 minute wait (my best yet) operator says sure, no problem, and after a further hour on hold, I am though to the .... customer service department sadly. I am now told that he can transfer me to another team who will transfer me to the complaints department, but that they are busy so I might have to hold (!). I wait 96 more minutes and speak to the pre complaints team. They inform me that they can fix the problem by issuing me a static IP address, free of charge and that would fix the problem. I inform them that the problem fixed itself that morning, but that I cannot believe no-one had suggested this in all the telephone calls I had made previously.
I now want to leave Origin, since they have breached our contract (and carried on charging me, and I have carried on paying) so I explain this, I am told that I cannot, as there would be a £140 disconnection charge. I explain that they have breached the contract already. They see it differently and I ask to speak to a complaints manager.
A complaints manager calls me back at 1805 hours on 25th August (15 days after notifying them of the issue, and 7 hours after it fixed itself) After some discussion he informs me that they have not breached the contract as nowhere in the terms and conditions does it say that an IP address will be issued from the UK at all times (!) He is prepared to only charge me £90 to terminate my contract and go to another company.
This is the only offer of resolution from Origin at any stage of this process. Only charging me £90!
I would avoid this company at all costs, their patchy service is bearable, their Russian IP provision is a joke and they don't know what caused it (but assure me my data is safe somehow) and their customer serivce is at best laughable, once you get through to them.
If you do join them, be prepared to like their hold music (which speeds up and slows down a little just to annoy you further during your long waits.)
- Location
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- Location
- Plymouth
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
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What a shambles this server is they ought to be reported to the newspaper,i cannot give all the reasons I’m having at this point,but be warned,,dont do it stick with what you’ve got or find a different server,
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
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I have canceled my contract within 2 days & they taking monthly payment from my account at the end of the month every month it’s crazy I have spoken to them 100 time with no help at all so please ty to avoid this company.
- Location
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- Location
- Highlands
- Reviewing
- Origin
- Date
- 2020-08-24
- Comments
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Nightmare of a company from start to finish, they wont send you the broadband kit until after 14 days, then the cooling off period has expired before you begin to attempt to use the hopeless internet
they don’t guarantee ANY speeds via Wifi, so if you want to use iPhones, Firestick etc, they guarantee 1mb download via ethernet... welcome to 1999 speeds people! - all this was after being told at point of sale i would get 4mb as a minimum via Wifi
Customer service is appalling, in the end i paid them in total £150 to terminate the contract after one month!
Utter useless, do not use Origin broadband!!
- Location
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- Location
- Salisbury
- Reviewing
- Origin
- Date
- 2020-08-24
- Comments
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I signed up and paid £34 something the whole thing has been a disaster. Customer service is non existent and I have asked for my money back. Wasn’t sent a box, they’d inadvertently cancelled my order then having spent several days trying to get some answers by phone and on line I have achieved nothing. They asking the same questions i have replied but zilch. How can anyone run a company where everyone is so inept. Do not go there. It should be illegal. I feel conned.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-20
- Comments
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We signed up to the company a few months back. We had no internet for the first month. Then the Internet was so terrible when we did have it. The customer service is non existent. They had no idea how to help. The waiting on the phone to connect to an advisor, every day was an hour. We called 5 times a day some days and that was pathetic and ridiculously unacceptable. The advisors expected us to use screwdrivers and mess around with our connection points that connect to the router. They promised to send out an engineer and never did. It was absolutely disgraceful. They then charged us to try and cancel and still wanted us to pay for the non existent broadband they had supplied. I would give them a 0 rating if I could. Please don’t sign up with them.
- Location
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- Location
- Somewhere
- Reviewing
- Origin
- Date
- 2020-08-19
- Location
-
- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-18
- Comments
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I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-18
- Comments
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I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
- Location
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- Location
- Hornchurch
- Reviewing
- Origin
- Date
- 2020-08-16
- Comments
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DONT sign up with these con men you won’t get the service of dial up. Let alone board band. We have had no service all weekend and have been told to go to a website that doesn’t exist.
Please please dint sign up. You’ve been warned.
- Location
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- Location
- birmingham
- Reviewing
- Origin
- Date
- 2020-08-15
- Comments
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My internet has been broken now for 6 months. I'm sick of speaking to customer services and they've done absolutely nothing but take my money for a service that keeps shutting down 6 times a day.
- Location
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- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2020-08-12
- Comments
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Cheap price poor service
Don’t go there
I am disgusted with this company
They have no customer service at all and you spend at least an hour ever time you can as even though you choose technical help it take s20 mins to get through to customer service of which there is none and then another 20 mins to put u thought to technical
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-12
- Comments
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We waited 2 weeks without Internet for them to install only for them to tell us they couldn't serve our location (despite us checking our postcode initially and Origin saying they could!) So then we were back to square 1.
Despite not providing us with any service Origin still took payment and then after 2 weeks, instead of refunding the money, they helped themselves to another payment!)
- Location
-
- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2020-08-09
- Comments
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DO NOT USE THEM. If you sign with them let's hope you do not need to be moved to a woman's safe house in an area they don't cover. They will still charge you a cancellation fee despite you legally not having to. They have also continued to take unauthorised payments leaving me an my son in a tricky situation by having to pay for 2 broadband services. I am currently waiting to take them to court. DO NOT USE THEM
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2020-08-05
- Comments
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I have been a customer for many years with Origin, joining over 6years ago or something when they were a small company. They used to be incredible, with amazing speeds and stability, and constant technical support that worked hard to solve issues.
I still get good speeds, is the only positive thing I have left to say about them these days. My connection keeps dropping, a BT engineer found no fault in my house or wiring, and yet im still waiting for any form of a solution. Their customer service is a joke, they leave you on hold for hours and then fob you off.
Six years ago I couldn't have recommended them enough; but now I would advise you to avoid them like the plague.
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-05
- Comments
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I have only been with origin since 31/07/2020
Should have gone live on the 31/07/2020 at midnight but did not get live until 01/08/2020 and had loads of problems internet on for 10 mins off for hours tried phoning hours on end from Saturday until today 05/08/2020 got cut off at least 3 times after waiting 3 hours tried emailing to reset my pass word nothing in my email boxes masde overall about 40 phone calls to them each one on the phone at least 2 hours stressed out so cancelled my first direct debit and suprise get a email today saying that I need to reinstate my direct debit funny all mails I have requested from them not one but as soon as cancel with bank you get one tried again today for password reset link checked emails nothing again I give up the worse company I have come across in my life loads of con artists but I will take it further sale of goods act / trading standards
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2020-08-05
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-04
- Comments
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Absolutely do not go with Origin Broadband provider. They provide an awful service & were completely unsympathetic to the fact that I wanted to terminate/cancel my contract due to a change in personal circumstances (I had to move to care for my father who had terminal cancer and passed away in a very short period of time). In order to cancel the service I had to pay the full amount for the year. Yet ironically they couldn't even honour the go live date which was delayed and required constant chasing on my part. When calling their customer service they won't even let me talk to their manager, even though I am taking the effort to call them whilst grieving the loss of my father. Absolutely disgusting behaviour.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-02
- Location
-
- Location
- Smith
- Reviewing
- Origin
- Date
- 2020-07-30
- Comments
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Please,please, please don’t sign up with this scam company. The service is crap. Customer service is crap. Only gave this scum one star for everything because I had to! Con men!!!
- Location
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- Location
- Skegness
- Reviewing
- Origin
- Date
- 2020-07-30
- Comments
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Just a waste of time the worst company Iv ever had stay away from this company very poor Internet service
- Location
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- Location
- Crumlin n.ireland
- Reviewing
- Origin
- Date
- 2020-07-24
- Comments
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Total scum would be the nicest thing I could say about these clowns. Didn't provide me with a service, wouldn't listen to anything I said but want me to pay £233 to leave when I got nothing from them. They try to intimidate you into paying and I'd say they do it a lot.
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2020-07-18
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-07-17
- Comments
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All very good at 'sounding' nice on the phone...just pure evil. Avoid at all costs. I don't know how any human being would want to work for a company that just takes and takes money from those who are more vulnerable.
- Location
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- Location
- Kirkcaldy
- Reviewing
- Origin
- Date
- 2020-07-15
- Comments
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Terrible experience. Decided to leave Sky and try a cheaper provider - Origin. 4 months later summoned with a £200 exit fee despite them providing little customer service after logging numerous calls for persistent dropped calls. I went to the expense of purchasing a booster..as they advised...no improvement. They failed to get in touch at all after about our 3rd call to book a visit. I decided I just needed to leave the company after they failed to get in touch to arrange an engineers visit. The initial sales guy was lovely and helpful (no surprise there). What an absolute joke of a company. During lockdown I have daily calls with my team and I was always the one to loose connection every single day. So I would disappear for 10 minutes...come back...and hope for the best. Extremely stressful when you are busy at work. Cowboys at their best.
- Location
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- Location
- Worthing
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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I'm afraid it is a bad review from me. I was with Origin for two years.
The customer service line was only answered after about half an hour to forty minutes.
Broadband speed was always slow.
The company took chunks of money from my bank account for no apparent reason and without telling me in advance. When I enquired about this they had no explanation as to why they had taken my money, there was no apology and I had to wait a month from time of complaint for it to be returned to me.
They frequently made errors. For example, they failed to recognise that I had paid the BT line rental a year in advance and so put me on a different deal so that I was being charged for every single phone call when I should have been getting free landline calls. Again, when I enquired about this they refused to admit that they had made a mistake for the first couple of calls. When they finally admitted it and reluctantly refunded me the money, they offered no apology for all my calls to them and for misleading me.
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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Its just not worth the hassle
The advisors on the phone are the only good thing about Origin, I had nothing but trouble setting up with them, they were quick enough to take my money but could not get anything right. And dont try to use the chat function, its not live chat, its clearly a ticket system which works like email - they reply in over 40mins to each new sentence you write. Its not live chat at all. For interest, here is a run down of the stupidity that happened with my particular set up: 1st call - you can have ADSL for this price, we'll call you on the day you move in to arrange setting you up. no-one called so we called them. 2nd call - actually you can have fibre and I will reduce the cost for the first 3 months to match the ADSL cost. Set up and paid the first month. Open Reach engineer turned up, couldnt trace the cable in or couldnt figure out how to run a cable in, wanted access to the roof which we dont have in this block of flats and shouldn't need. Contacted the council and got roof access for the next appointment. 3rd call - re-booked appointment for 2 weeks later. Engineer never turned up. 4th call - please wait until 3pm and call back for the report to find out why. 5th call - called back later was told engineer said you werent home (in covid lockdown of course we were home). 6th call - actually there are no engineer notes on ticket saying anything, the booking was cancelled it doesnt even say you werent home, passing on to provisions to rebook. 6th call - no rebooking was done call is cancelled. Let's rebook you now - and actually you werent set up for fibre at all, it was the ADSL contract, everything you've been told is wrong, its not 18 month contract its a year. 7th call - please just cancel it all I'm going with Virgin Media... 'all done for you, you will recieve a refund in the next 5-10days'. Next morning text comes through saying new appointment is booked... what a mess from start to finish - if it even IS finished. Still waiting to get confirmation that is it cancelled. They are absolutely useless. They take money straight away, cant give a straight answer on the phone, don't respond when you email or use the live chat... I started to think they're a scam to be honest.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.