1,017 Customer Reviews over 26 pages
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-08-12
- Comments
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I joined yesterday. No broadband at all. I've been on hold to tech support for 1.5 hours so far. Worst service ever. Wish I had checked this site out first before switching. Now going to cancel. Are there any decent broadband suppliers out there.... What a way to spend a Saturday morning. Very frustrating.
- Location
-
- Location
- wokingham
- Reviewing
- Origin
- Date
- 2017-09-06
- Comments
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DON'T SIGN UP WITH THIS TERRIBLE COMPANY.THEY SHOULDN'T BE ALLOWED TO OPERATE. The bad reviews absolutely reflect my experience. 5 weeks after paying the obligatory first instalment I STILL don't have broadband. Takes hours to get through to technical support and customer 'service' pass you from pillar to post. They are the worst company I've ever dealt with.please heed our advice and avoid at all costs. They are breaking the law and I'm going to report to Ofcom.
- Location
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- Location
- peterborough
- Reviewing
- Origin
- Date
- 2016-12-13
- Comments
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Loss of connection several times a day for no apparent reason,
customer service take forever to get in touch with , when you are in touch they try basic setting tests but nothing gets resolved.
- Location
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- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2020-03-13
- Comments
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Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!!
- Location
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- Location
- Ayrshire
- Reviewing
- Origin
- Date
- 2017-08-22
- Comments
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If it were possible to select no stars that would be better! Switched online on 28/6/17 took payment successfuly and 6 weeks later received nothing. Our own provider cancelled as requested our service and on calling origin ( and waited an eternity to talk to anyone) they admit our order was not placed!!!! Best they can do is place it in the next 24-48 hrs!!!! From there it would take 10-14 days to set up. Called plus net our previews supplier who got us up and running in 9 day. Not always about price they may seem cheap but service shocking and left us with no braodband and told lies on the phone as to the state of the line. Shocking service
- Location
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- Location
- Dumfries and Galloway
- Reviewing
- Origin
- Date
- 2023-09-15
- Comments
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Avoid this company! Horrible experience and extremely rude customer service. We were switched over from SSE to origin and had no contact from them. We phoned them as our internet wasn’t working anymore and got a rude unprofessional woman on the phone, they said they had sent out letters and when my partner said we hadn’t received any of them he got called a liar and told “you sound like someone that just runs away from their debt”. Horrible unprofessional company.
- Location
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- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2019-03-03
- Comments
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Cancelled my service today and it’s the only time in 2 years I’ve managed to get through to customer services in a reasonable length of time. With fibre speed less than 0.5 MBps and virtually unusable I sacked it. Totally appalling ISP from day 1. Steer clear. Shouldn’t be in business.
- Location
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- Location
- Highlands
- Reviewing
- Origin
- Date
- 2017-03-04
- Comments
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So far, so good. I moved to Origin Broadband a month ago from Plusnet. The transfer went smoothly and the connection speed has been perfect, and more stable.
- Location
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- Location
- Worthing
- Reviewing
- Origin
- Date
- 2017-09-07
- Comments
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Experienced some major hick-ups during the set-up process, firstly, there was no confirmation of service switching and a set-up date (resolved by messaging via facebook), secondly they didn't send me a password to connect to my router, so while I had full connection, I had no way of actually using the internet. Having said that, after 30 minutes on hold I got connected to a lovely bloke on their tech team who immediately issued me with a password. A speed test shows that it is well below what was advertised, but I see absolutely no difference between Origin and my old provider, so as long as I can browse and stream (which I can without any issues), I am a happy customer.
- Location
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- Location
- Londo
- Reviewing
- Origin
- Date
- 2021-05-05
- Comments
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Poor service, customer care absolute unreliable.
I moved home, and I needed to transfer my wi-fi.
I tried to call the company, it took me more than twenty minute to have the chance to talk to someone.
Finally I could talk to Ms Georgia Finnie, who immediately informed me that my area was not covered by super fiber. I had no chance, I had to accept an ADSL connection. I made clear that the only day that work for me was a Monday, and guess what? Ms Finnie booked the appointment with the engineer on a Thursday. I have immediately sent her an email to point that a Thursday was not good for me, and she emailed me back that she would have rebook the appointment. Then nothing, she just didn’t come back to me. On another note she had the grace to giggle for my pronunciation, forcing me to repeat several time every single word. Maybe mine is not a BBC English, yet I normally don’t have problems of communication.
The Origin broadband is quite poor, the customer service is even worse. I would never suggest Origin Broadband to anyone. Unfortunately I will be stuck in this contract for another year and I will have to pay for something that is not really worth the money it costs.
Don’t do my same mistake.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-04-16
- Comments
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Origin Broadband really deserves a negative amount of stars.
Setting it up took forever. Of course, you pay extra for it and already pay for the broadband even though it is not yet working.
The internet speed is really poor and if you restart the router it takes at least half an hour until the internet works again.
They are a paperless company, which I at first thought was a good thing. But for origin that just means that you don't get any written confirmation regarding your order (or termination) at all. Their costumer portal is a joke.
They terminated my service a week early. Unnecessary to say that they were not competent enough to correct the mistake.
The only thing they were good with was the billing. They usually charged me two months in advance.
- Location
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- Location
- Wolverhampton
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Good package, broadband quick and reliable, great customer service.
- Location
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- Location
- Inverness
- Reviewing
- Origin
- Date
- 2017-07-27
- Comments
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Awful.
Cancelled before the 14 days due nothing being confirmed, no communication and queues to speak to someone so long, I gave up after up to 8 minutes on hold, on 3 separate occasions.
Cheap for a reason.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2018-02-13
- Comments
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Have been with Origin for a couple of years on broadband and am very happy with them. The best price for broadband and line rental, and customer service has always been excellent. Broadband not the fastest but this is because of distance from exchange. BT have finally upgraded the line to fibre, so am transferring to fibre but staying with Origin.
- Location
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- Location
- Oxfordshire
- Reviewing
- Origin
- Date
- 2023-12-20
- Comments
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I've been with Origin since early 2019. At that time they were a great company. I've always had a speedy internet connection, and usually get close to max 78mbit/s down and 20mbit/s up. The router does occsaionally seem to drop the connection, but usually in the middle of the night (probably firmware updates), and they sent me a new one a few months back completely free which I've not installed yet.
At some point in the last six months though, something's gone very wrong. Customer service chat and email addresses have been removed from the website, so you have to ring a call centre instead. We were not notified of this. They don't know anything there and can't help. There's no longer any account login, and their postcode/account checker simply doesn't work - it always tells you it can't find your details. On the call I was told the website was "low" - whatever that means - and that we'd receive an update about it in January. I'm not holding my breath, it seems very odd to take down the live service. If they're developing a new backend it'd be done in a dev environment before seamlessly rolling out to production... I'd encourage everyone to avoid Origin until they've actually sorted out their systems.
A real shame to see the downfall of a company which was so good and had great service when I joined five years ago.
- Location
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- Location
- Maidstone
- Reviewing
- Origin
- Date
- 2017-11-01
- Comments
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By far the worst company I've ever dealt with! I agreed to the £16.99 broadband per month to later find sums from £40-80 had left my account to no explanation as to why. My service was poor I complained and conveniently my complaints were lost and I had to re-explain on a number of occasions to despair. This went on from May till Novemebr they eventually agreed to refund my full payments only to find they again took the money out of my account! Months of grief and no explanation I've never been so frustrated. Even the staff bad talk the firm how they continue to run is beyond me.
Believe me when I say AVOID
- Location
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- Location
- Newton Aycliffe
- Reviewing
- Origin
- Date
- 2020-09-02
- Comments
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Very poor service internet is always cutting out. Took 14 days + before I got the router which is the cooling off period so know am tied to the contract. Tried umpteen times to get through to someone in customer services but get cut off after hanging on for 45minutes. Not happy with these.
- Location
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- Location
- Chesterfield
- Reviewing
- Origin
- Date
- 2020-04-13
- Comments
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Absolute disgrace please do not go with these,Broadband is not stable at all.I took out ultra fast 80mbs.I dont get 1.5mbps.When you call they fob you off .Totally useless. AVOID.
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2018-01-18
- Comments
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Where do I start? This is a company which seems to fail on every level when it comes to customer service. Once they have your money they are not interested. I have been trying to get a refund for 10 months after they took over my service without my permission. No apology, no refund now going to OFCOM and then the leagal route if this fails. Avoid this company at all costs!
- Location
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- Location
- North East
- Reviewing
- Origin
- Date
- 2018-08-22
- Comments
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We live in the middle on nowhere so speeds will always be slow. I am writing this review because my renewal price was c50% higher and they sent my renewal c 2 weeks before my contract expires, but demand 30 days notice to leave!!! Be careful of them I would say? .... I have found a deal the same as last years so am now happy - just have to pay for the notice period...
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-06
- Comments
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The switch from TalkTalk was easy, the router arrived early and connected easily
However, the Broadband was not turned on, speed at 0.1Mb. I assumed it soon would be, but I had to go away for 5 weeks. When I returned the broadband was still not on. I called and was told it would be within 24-48 hours, but that was incorrect. I called again and was told they could not connect me for 12 days!!
So I am in limbo at the moment; very poor
- Location
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- Location
- Swindon
- Reviewing
- Origin
- Date
- 2018-03-04
- Comments
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Worst broadband ever, speeds dropped from 20mbs to 4mbs after joining. Numerous call to resolve all without any joy and cost on average £4 in call fees each time. Left after 12 months of poor service only to have to phone 4 more more times as continue to take money from my account still wait for refund 3 months after leaving. Avoid at all cost
- Location
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- Location
- Lancaster
- Reviewing
- Origin
- Date
- 2018-08-13
- Comments
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Misinformation is what this company thrives on. Absolutely awful.
- Location
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- Location
- Wales
- Reviewing
- Origin
- Date
- 2020-10-03
- Comments
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Cowboys is the word i keep reading regarding this mob. They promise you the earth then when they fail to deliver send threatening messages. What kind of company harasses the elderly?
- Location
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- Location
- Derby
- Reviewing
- Origin
- Date
- 2017-08-08
- Comments
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Started 12 month contract in January 2017 and swap over from Sky etc. was great. However, I quickly realised that I was getting .5 MPS and zero upload MPS. This resulted in my first call to their tech team. 90 minute wait listening to Brian B and awful loop music. Eventually helped by a friendly person and promised to address line speed. 7 days later and nothing had happened. Several long waits later and zero response via Twitter or email, the line speed did increase. Since that time it's been very unreliable. We've not been able to watch Netflix or Iplayer and connection appears to drop daily. The upload speed is so slow that it takes an age to send pictures etc. It's become so bad that I've now moved early to another provider. Shocking customer service and technical issues. Avoid !!!
- Location
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- Location
- liverpool
- Reviewing
- Origin
- Date
- 2018-02-19
- Comments
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my advice STAY WELL CLEAR worst internet provider ive ever used problems from day 1 slowest connection speeds ever experienced average waiting time for a call to be answered is roughly 30 minutes to then be past around various ppl one call took 2an half hours for the phone to them be hung up the attitude of the staff is diabolical rude an no help at all cheap company for a reason as they know you will terminate the contract and charge you a massive fee to end the contract or try to sell you a better product upon telling them i was goin with another well known company they started slandering that company not very good in my eyes stay clear of them useless company
- Location
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- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-04-04
- Comments
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Truly awful customer service. Origin were very quick to bill me (taking payment a month before the service started), and then billed me for additional charges that I hadn't agreed to. They ignored repeated emails to their billing department to sort this out. Current download speed is only 100Kb/s. Again, they have ignored my email complaining about this from last week. I've been on hold for an hour now waiting for someone to pick up the phone...
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
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Absolute scammers! Do not be fooled by their cheap prices as they'll find every little single way to add more to your bill. In the end it'll work out costing you more than some of the bigger broadband providers. They charged my card without me ever agreeing to the extra payments each month and when I tried to ask for a refund they'll point to the small prints on the website, which I can not find. Terrible customer service as well, takes about 40 mins to get through to a very rude woman on the phone telling me there's nothing she can do for me. Speed wise it's not fast enough to load a single YouTube video and good luck trying to watch a movie without it pausing every two minutes. Not to mention that the internet keeps disconnecting 3 times a day.
Avoid avoid!
- Location
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- Location
- Forest of Dean
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Speed and reliability not great but that is due to where we live, customer service excellent, everyone we speak to is very helpful
- Location
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- Location
- Orkney Islands
- Reviewing
- Origin
- Date
- 2020-05-03
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2022-04-08
- Location
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- Location
- Longniddry
- Reviewing
- Origin
- Date
- 2020-12-02
- Comments
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Don’t be tempted by the price tag , over 6 months with no service and STILL waiting on refund. Customer service worst I’ve ever experienced. One star too good!
- Location
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- Location
- Sussex
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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Absolutely awful. Modem broke. Sent new modem after having to work out for ourselfs that was problem. New modem had all different figurations which they didn't tell us about. Main computer still won't work after spending hours on hold and listening to technician talk rubbish. Asked to speak to someone in no told me no e could help me. Takes a week to get email reply then they just ask same thing can I have email address!! They just sent me one. They really don't give a damn
- Location
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- Location
- Batley
- Reviewing
- Origin
- Date
- 2022-09-14
- Comments
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My internet went off t time Tuesday 13th September.
I phoned customer service wasn't on hold for long.
Very good customer service and he said could take between 24-48hr, fault with outside main electric box down road from me.
I was back up and running under 24 hrs.
Cheap good internet speed I would recommend them.
Even in hardship and struggling they their to help and reduce payment if long existing customer.
I will never change
Regards
Angi Vokes
- Location
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- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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A terrible company and a terrible service. Hours spent on the phone. Service lost for days at a time. Service lost for 6 days once and they can't seem to understand why anyone would have a problem with that!! I would be very surprised if anyone has ever stayed beyond thir first year.
- Location
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- Location
- Featherstone, Pontefract
- Reviewing
- Origin
- Date
- 2021-09-09
- Comments
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I had set up direct debits to pay my bill these incompetent people let my bills get into arrears I complained about them not taking my payments . l complained about the threatening messages l received through their fault not mine the so called customer service sent a reply it said look here we can cut people off when we like lve been with them 5 years on and off its disgusting behaviour to speak to customers in this way
- Location
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- Location
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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Broadband completely unreliable, constant drop outs and very slow.
The billing... Oh god the billing. In 7 months we haven't had one correct bill and only one direct debit has been taken. I've never seen such bad systems or had so many problems so often elsewhere. If you value your sanity get your services elsewhere.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2019-06-21
- Comments
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Don’t use this company. Appalling speeds. I rarely get over 4MB using WiFi (my mobile phone connection hits 90MB). Forget a connection during peak times.
I cannot even stream TV properly and the signal completely drops out all the time - this is not an exaggeration. I live in the city, not out in the country.
They are refusing to cancel my contract despite this stating they cannot guarantee wireless speeds. Who actually uses a wired connection anymore?
Terrible customer service. Terrible service in general. Have read other similar reviews since I started looking. Wish I had known before I signed a 12 month contract.
- Location
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- Location
- Clydebank
- Reviewing
- Origin
- Date
- 2020-02-14
- Comments
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I was very pleased with the customers service and everything was explained very clear . They were very pleasant. Can't comment on any of the broadband as I am not set up yet.
- Location
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- Location
- Dailly
- Reviewing
- Origin
- Date
- 2017-11-17
- Comments
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I switched to Origin because apprently with them I could have gotten fibre. And Plusnet as existing customer was extremely slow and very expensive.
However, I did not get fibre but get charged for it every month and have to phone customer services, which are a nightmare to get hold of. I have spent over 3 hours in the queue in customer services altogether according to my biil, until the broadband was running, then twice already over an hour each to get my bill amended and contract changed. You cannot reach them online, issues have to be reported phone.
The connection keeops dropping constantly.
The only advantage is that they are a lot faster now than plusnet has been. I still will leave them as soon as my contract finishes, and definately not go back to them until they upgrade their customer service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.