Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.2 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.2 stars

Based on 303 customer ratings since 2019-09-23 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

822 Customer Reviews for Origin

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Reviewer Location Reviewing Date Ratings
Broadband fitted yesterday it’s not working I have to turn off broadband to use my phone I phoned customer service for hours to speak to 4 people put me through to technical support and he tells me I have to go to Apple to get my phones sorted this has never happened in all the years of use broadband I cancelled and they say they’re going to charge me for everything they said the cancellation notice starts from when you order the broadband not when you receive it the people I dealt with was very polite and courteous and helpful but they could not do anything for me I have to go to Apple to get it sorted I recommend not to use this company
Glasgow Origin  
All very good at 'sounding' nice on the phone...just pure evil. Avoid at all costs. I don't know how any human being would want to work for a company that just takes and takes money from those who are more vulnerable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Terrible experience. Decided to leave Sky and try a cheaper provider - Origin. 4 months later summoned with a £200 exit fee despite them providing little customer service after logging numerous calls for persistent dropped calls. I went to the expense of purchasing a booster..as they advised...no improvement. They failed to get in touch at all after about our 3rd call to book a visit. I decided I just needed to leave the company after they failed to get in touch to arrange an engineers visit. The initial sales guy was lovely and helpful (no surprise there). What an absolute joke of a company. During lockdown I have daily calls with my team and I was always the one to loose connection every single day. So I would disappear for 10 minutes...come back...and hope for the best. Extremely stressful when you are busy at work. Cowboys at their best.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kirkcaldy Origin  
I'm afraid it is a bad review from me. I was with Origin for two years.
The customer service line was only answered after about half an hour to forty minutes.
Broadband speed was always slow.
The company took chunks of money from my bank account for no apparent reason and without telling me in advance. When I enquired about this they had no explanation as to why they had taken my money, there was no apology and I had to wait a month from time of complaint for it to be returned to me.
They frequently made errors. For example, they failed to recognise that I had paid the BT line rental a year in advance and so put me on a different deal so that I was being charged for every single phone call when I should have been getting free landline calls. Again, when I enquired about this they refused to admit that they had made a mistake for the first couple of calls. When they finally admitted it and reluctantly refunded me the money, they offered no apology for all my calls to them and for misleading me.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Worthing Origin  
Its just not worth the hassle
The advisors on the phone are the only good thing about Origin, I had nothing but trouble setting up with them, they were quick enough to take my money but could not get anything right. And dont try to use the chat function, its not live chat, its clearly a ticket system which works like email - they reply in over 40mins to each new sentence you write. Its not live chat at all. For interest, here is a run down of the stupidity that happened with my particular set up: 1st call - you can have ADSL for this price, we'll call you on the day you move in to arrange setting you up. no-one called so we called them. 2nd call - actually you can have fibre and I will reduce the cost for the first 3 months to match the ADSL cost. Set up and paid the first month. Open Reach engineer turned up, couldnt trace the cable in or couldnt figure out how to run a cable in, wanted access to the roof which we dont have in this block of flats and shouldn't need. Contacted the council and got roof access for the next appointment. 3rd call - re-booked appointment for 2 weeks later. Engineer never turned up. 4th call - please wait until 3pm and call back for the report to find out why. 5th call - called back later was told engineer said you werent home (in covid lockdown of course we were home). 6th call - actually there are no engineer notes on ticket saying anything, the booking was cancelled it doesnt even say you werent home, passing on to provisions to rebook. 6th call - no rebooking was done call is cancelled. Let's rebook you now - and actually you werent set up for fibre at all, it was the ADSL contract, everything you've been told is wrong, its not 18 month contract its a year. 7th call - please just cancel it all I'm going with Virgin Media... 'all done for you, you will recieve a refund in the next 5-10days'. Next morning text comes through saying new appointment is booked... what a mess from start to finish - if it even IS finished. Still waiting to get confirmation that is it cancelled. They are absolutely useless. They take money straight away, cant give a straight answer on the phone, don't respond when you email or use the live chat... I started to think they're a scam to be honest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Origin  
Writing this review on behalf of my elderly parents. Awful Customer Service. My parents have had not internet for 2 days are quite stressed and need to book appointments. They and I have been trying to call their customer service and not being able to get through. I tried to contact on their online chat on their behalf but it is just an automated message, waited and waited, never put me through to anyone. Awful company, avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Portsmouth Origin  
My contract with Origin is for 25 megs + but i only get 10 megs and sometimes only2 megs .
Not happy
My previous supplyer was EE 20 megs all the time but they uped the price x2
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Axminster Origin  
From first day all the time disconnecting, minimum 20 times per day, so it was I have internet paying but can't even use it. So now just gonna finish pay for 4months what's left on my contract and that's it. Why absolutely should someone pay for internet like that.....finally I have new BT internet
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Porthmadog Origin  
Dont touch this company if you have any sense. I cancelled my old provider and rang these clowns who told me I could keep my old number I've had for around 10 years. I give them a month to get it all sorted before my business reopened due to covid but 2 days before opening I had to ring them a number of times before being told I no longer had my old number and I couldnt have it. 2 days before I could get a so called manager to ring and talk crap. Day of opening no phone line no internet for card machine so losing a lot of money through this clown company. Told on friday theres a fault with your line now we need to get an engineer by Tuesday, today is wednesday still no phone or internet. Trying to get through now to cancel everything. Bunch of amateurs
  • Satisfaction
    1 star
  • Customer Service
    1 star
N.ireland Origin  
this company taken my money didnt provide me with the service i payed for .left me without any broad band.will have to find another internet provider ASP orgin will try and take payments i will stop all direct debts.they rip me off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stechford Origin  
Absolute rubbish. Left sky to save £5 a month, been with these idiots 3 weeks and so looking forward to next Thursday when sky is re connected. Worst decision of my life...even worse that asking my ex to marry me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leigh, Wigan Origin  
I made a complaint as the wifi service provided is shocking. It drops out constantly and because I work at home teaching remotely it is the most frustrating thing. Constant buffering, I paid for the basic which looked reasonable but I get a max of 4mbps which is terrible. My complaint has not been responded to. I wanted to be released from my contract given that I had a service I couldn't use properly. They wanted to charge me. I am so stressed and so unhappy. I will say that the telephone team themselves are pleasant and mostly try to help. Though the consensus was "you get what you get" for some of them. Dissapointed is an understatement.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire Origin  
signed up for the basic option two years ago, and it was fine as long as I didn't use more than 3 or 4 devices, but the problems started as soon as I upgraded to the next tariff up three-months ago. Since then it's been unusable, cuts out for hours on end, I've tried liaising with Origin, hopeless, and finally cancelled my direct debit after three-months. They acknowledge a problem but fail to do anything about it. Customer service is pathetic, and their online chats have delays of over 20 minutes between messages; hopeless. Good bye Origin, I hope we never meet again!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
plymouth Origin  
Dreadful, dishonest service, poor response time, goal posts moved. Do not deal with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Hove Origin  
Router was temperamental, we continuously had problems with it not providing a signal even although the broadband strength that was coming in to the house was fine. Signal was difficult to pick up in various parts of the house, had to buy and install boosters but even so they couldn't always pick up a strong enough signal, real pain when trying to watch Netflix. Handed in my 30 days notice a week after the 18 month contract had expired and they cut me off in error, then refused to reconnect me unless I signed up to a new contract. Called them and raised a complaint, when I hadn't heard back I contacted them again and they didn't have a record of my problem despite 7 phone calls. Bunch of cowboys - avoid at all costs!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kilmarnock Origin  
If you like Nothing's Going to Stop Us by Starship and Get Lucky by Daft Punk, played through a £1 speaker from Wish, then you'll love holding for this outfit. I have had no internet for over 24 hours, and had to hold for a cumulative total of nearly 3 1/2 hours. The tech team try their best, and are nice kids, but largely ineffective. I am back on now but don't hold out much hope for the coming days
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Chester Origin  
Speed = good
Reliability = good
Customer service = Meh...

There is an option to pay your bill if your debit gets missed, DO NOT USE IT! if you do, then a few days later (when you have funds to clear the missed debit) they take the bill again. and when you ask them to give it back "It will take 30 days"... by which time your next bill is due, this has happened to me twice now, DO NOT MANUALLY PAY ON THE SITE, just let them keep trying until you have funds available because you will not get the money back.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
ammanford SW Origin  
Cheap. The helpline staff are very good & helpful. I bet they get lots of practice. I was barely able to get connected or stay connected. Watch out for the Anytime Landline charges too. Calls to mobiles are expensive. I got out asap.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Morecambe Origin  
They’ve changed me twice,plus £22.99 for which I haven’t a clue,I’ve given them the evidence in black &white
I’m starting to lose the will to live
Numerous phone calls and live chat
Apart from that speed is good
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester Origin  
Having been with Origin for 4 years and been happy with the service. It is now turned into a shambles. Now interupted or no internet for 17 days. Promised a new router which hasn't come over a week ago. 16 phone calls later numerous emails to them to discuss the problem. I have now left them. Hope this doesn't happen to anyone else
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth Origin  
I've been a customer of Origin Broadband for more than 5 years and was a very happy customer until about a year ago, something changed at Origin and both the quality of service and support has deteriorated drastically.

The connection has gone from being reliable and stable to not knowing from one moment to the next what speed to expect, one moment it's 36mb, the next 4mb.

I had tried to report the problem several times, but rather than fix the issue, they just ask you to perform your own test and send them the results... which they do nothing with!

In the end, I gave up trying to get them to sort it out and realised that this was just the quality of the service they are selling! I called to cancel and they want to charge me £400 cancellation fee which I now have to fight them over.

Do yourself a favour and stay away from Origin!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Origin  
Constantly dropping out and awful customer service plus do not trust this company with your credit card they help themselves as they see fit.
Scottish Borders Origin  
Awful company steeling a living by providing poor product. Shouldnt be allowed to keep trading.

Months for refunds owed despite winning Ombudsman case against them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Origin  
Check on your contact before you use the landline, I did not have landline in my contract, and I had to console my friend who's mother died, I had to pay an extra £149.55.
What can you say about such an under handed way to treat a customer these days I thought that practise wasn't used by companies who want to be seen to be using best practices.
When my contract is up I will move what an opportunist practice,JUST LIKE A THIEF, LOOKING FOR ANY OPPORTUNITY TO TAKE ADVANTAGE, I'M 72.
IN THESE TIMES, SHAME ON YOU. SHAME ON YOU.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Huddersfield Origin  
This is the 4th review I wrote due to origin not liking what I'm saying about their company because the truth hurts . Avoid at all cost . No Internet for over 46 days no help or compensation..... that had the cheek to say if I wanted to cancel to go elsewhere they was demanding over £300 . In the end spent a total of 9 days ringing them 16emails and over 30 hour on live chat for them not to fix the issue and still on going . Now seeking legal advice. Avoid at all cost or just throw your money down the drain now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Origin  
Just horrible please don't do it. I say origin broadband and I vomit.i pay and never got the internet.dont even let me cancel the internet
  • Satisfaction
    1 star
Warrington Origin  
Absolutely fuming i was in and out of hospital so genuinely forgot about this bill they robbed my dads account of his weekly pension and i haven't been able to earn because of covid left us hungry for 10days would not recommend to anyone about as useful as a steak at a veggie bbq
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
TROWBRIDGE Origin  
Been wiv these for about a year and d been really good tbh. Got my friend to go wiv them as well and got money off so we'll happy about that and not ha problems wiv WiFi as well so can't moan
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Origin  
We unfortunately signed up for internet with this company. WHAT A HUGE MISTAKE. We have never had a single day of consistent internet access. We have contacted them on so many occasions it is unreal. We get excuses and lies, conflicting information from whoever we speak to. Nobody will take ownership of our problems.
I urge everybody to steer clear of this rogue outfit, they cannot live up to their own hype nor provide the service you pay for.
As the majority of other reviews state..........
Poor customer service and an even worse internet connection.
AVOID AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Southport Origin  
Do not even consider going with this crowd of cowboys. I got signed up over the phone and was promised the earth. It was going to be the fastest and best signal that was possible to get or so I was told. What rubbish. I cannot talk to anybody online and the internet and the signal just cuts off quite frequently.To make matters worse I discovered last week they have changed my phone number, which I have had for over 30 years and never even told me. My number is very important to me as people like doctors, hospital,banks, accountants, etc all call on my number. When I phoned to demand my original number be reinstated the customer service woman did not even ask for my details.Origin is the worst company I have ever had any dealings with and how they are allowed by the government to carry on trading I don't know They are pure and absolute garbage
Orkney Islands Origin  
Since I have had broadband with origin my signal has been in and out of signal. ie my service has been appalling am never able to talk to anyone as online chat they never seem that interested advise to anyone stay away from origin worse broadband I have ever had. soon as my contract is up I will back to sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Ramsgate kent Origin  
Don't touch Origin Broadband with a barge pole. The service is totally unreliable, resetting passwords a nightmare and customer service pathetic. My Asus router needs resetting every day and the speed is slower than i have ever had!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Kirkbymoorside Origin  
please stay away they take your money and do not give a damm about you
been with them 3 weeks and keep losing connection every day.and good luck trying to get a responce of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TEAR Origin  
Absolute disgrace please do not go with these,Broadband is not stable at all.I took out ultra fast 80mbs.I dont get 1.5mbps.When you call they fob you off .Totally useless. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Chesterfield Origin  
I strongly advise you not to use this service.I used comparison sites to find this provider, with it being the cheapest I foolishly got into contract with them. After stating the current situation of the house I was assured the Wifi would be good enough to use the computer to play games and watch movies which the wifi really struggled to keep up with. Being told it was fibre and the fastest package available I was told the Wifi would be sufficient, this however was not the case. After the engineer had poorly installed the router, we all experienced problems with slow internet and regular disconnection. I complained and the blamed it on our usage saying that there wasn't much we could do, unless we bought extenders. This didn't solve the majority of the problem after buying fairly expensive wifi boosters. Since then I have wanted to cancel which they have said I cant do unless I pay the hefty cancellation fee which is the same as the contract so is pointless. I would strongly advise everyone to NOT PURCHASE this broadband given the quality of service and WIFI, even though it may appear cheap. The staff are incredibly rude which is totally out of order considering the current situation we all find ourselves in. Don't make the mistake I did and DO NOT use Origin unless you want to be spoken badly to or have WIFI that you would be unhappy if you had it in 2005. Stay Safe everyone x
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bHorfield Bristol Origin  
My review is based upon the ongoing attempt to get any service from them. I swapped from very reliable but v expensive BT on March 4. It’s now April 9 and despite many attempts, it’s always 2 to 4 days away. They blame Openreach but have failed to investigate anything that might be their fault. I feel sorry for the front line staff who do their best. I fear that this will soon be another TOTO energy. Here today, gone tomorrow. Avoid!:
  • Satisfaction
    1 star
  • Customer Service
    2 stars
Somerset Origin  
what a load of crap they taken first payement the thing doesnt work rang the 5 times on the friday to be put on hold for 20 mins each time and then cut of rang monday to be told i would get call tuesday as they can see its not working notthing not a call rang back today to be put on hold for yet another 25 mins then cut of i have spoken to them and told them dont want it now to be told ok i have to paye them 197 pound to end the contrack thats never worked for day 1 i dont think so do u rang bank and they said if the try to take any money the will contrack the fraud dept there not getting a penny from me please dont use the crap company there really r **** thks for reading
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pleshey Origin  
I have never Ben so frustrated and disappointed with a company in my life.
Do not under any circumstances use this company unless u want to be frustrated off line most of the time spend like I have a total of 12 hours so far on the phone only to be told there box is not a good one they do a better one but can’t send it without supervisors permission but they do two even better ones at a cost of approx £90 or £130 approx and I could pay for them xtra on two instalments if I wanted my contract started with them two weeks ago and still it’s not working each time I ring I wait for at least 10 to 15 mins just to be transferred where I wait so far for over 30 mins till I give up
So far to date I have made approx 15 calls to them to be told yes there is a problem (I know that ) I have now contacted resolvea who will try to sort it for me as I’ve been told if I change provider I will have to pay for the rest of my 2 year contract that has just started I have now given them 14 days notice I’m leaving surprise I’ve now been without any internet as no signal since I gave them the required 14 days notice
DO NOT UNDER ANY CIRCUMSTANCES USE THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
POOLE dorset Origin  
Extremely extremely extremely unsatisfied. I moved to London a month ago, got the service a week ago and since then it has been disconnecting and I spend half a day with no internet connection at all. I am extremely sorry that I took this provider. And now I can't break the contract with no fee. SO 12 more months of this torture.
When it works it's pretty fast and the customer service is nice. But I can't live like this because I need to work from home.

Save yourself and don't take this provider!!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Origin  
Well... First of all please don’t trust all them happy reviews... they are obviously paid for.
Here is the story:
Got signed with them over the phone. Steve, sale adviser, promised me minimum guaranteed speed of 17Mb/s... not bad for basic broadband deal... Upon checking my location he’s assure me that no fibre optic available to my area at all... So admit me sign up for basic broadband. When openreach engineer came to install the line he said that fibre optic IS available as there is fibre optic connection on the pole... After plugging in the rooter my internet speed showed 0.24Mb/s... FTF??? Rung them to check what’s wrong with my broadband and they replied “What do you want? You are on the lowest speed option and we can’t do anything with it..” Really??? Wanted to terminate the contract with them but there is the trick... YOU CANNOT TERMINATE CONTRACT AS SOON AS YOU GOES LIVE... Or pay for the full therm of the contract... Made a loads of phone calls to them and got official confirmation that they guaranteed speed not less than 0.5Mb/s... After they realise that they actually confirmed that minimum guaranteed speed is 0.5Mb/s they top it up to 0.5Mb/s... Parallel they try to push me to sign the “better deal” with them as “your speed defenatelly gonna get improved. I guess that this is the way they push customers to sign for more expensive packs.
The customer support staff is rude!!! Proper rude!!! They not willing to help you out... dropping the calls and threatening you that they going to put your number in to a blocked list if you keep ringing them...
Only advise... AVOID AT ALL COST!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontefract Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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