699 Customer Reviews over 18 pages
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- Location
- Exeter
- Reviewing
- NOW Broadband
- Date
- 2019-11-04
- Comments
-
I marked the reliability down because I did have ongoing problems for a few months but this was mainly my fault. I changed from Sky to Now TV about 18 months ago, as expected, the Now TV internet worked without any need to change the old connections or Sky Q hub. When I started to experience problems, I suspected it was probably down to the router, however, I delayed connecting the Now TV hub due to my own laziness and not wanting to reconnect the many devices to the new hub. Last night I gave in as the speeds had become unusable, since then, everything has worked just fine and we don't even need the wifi booster that had been necessary to get wifi upstairs without the Sky Q multiroom box.
In response to the reviews claiming terrible customer service, I've found them very good when I have bothered to contact them. When moving house, the change was quick and seamless (much better than past experience with Sky and BT), even extending the special offer I got when I signed up without extending my contract, giving me the reduced fee long after I was free to leave.
All in all, I think for the price, they offer a good service. You get what you pay for and if you want better speed and reliability, it's going to cost more.
- Location
-
- Location
- exxes
- Reviewing
- NOW Broadband
- Date
- 2019-05-03
- Comments
-
Ordered broadband with company on the 20th told all will be good then 2 weeks laterwith still no sign of arriving i call the company myself to be told the order is on a delay!!! also the time for the engineer to arrive will now not be met. For a communications company there dose not seem to be much communications. Wouldnt recomend this company to anyone
- Location
-
- Location
- Fallowfield
- Reviewing
- NOW Broadband
- Date
- 2021-05-02
- Comments
-
We are students and have had a really bad time with this broadband. It constantly cuts in and out, we have rang up 7 times and it still hasn’t been repaired and are really concerned as exams are coming up and we really rely on internet. We have been promised products to improve the signal twice and have not received them, and keep getting told we will be called back and never are. Really disappointed.
- Location
-
- Location
- Fareham
- Reviewing
- NOW Broadband
- Date
- 2020-07-12
- Comments
-
I've been with several providers over the years, ntl, then virgin, BT, etc. I've been with nowtv broadband for a year. I don't understand other people's issues, I had no problem contacting customer services in the first week, and an engineer was sent out in 3 days, who found my issue was wiring in my house, and fixed it free. The price is excellent, I've no issue connecting 8 devices to WiFi all over the house, and speed is as promised. Yes, twice over a year the signal dropped out, but both times it restarted within a few hours, and this happens with all providers from time to time. I'm most happy.
- Location
-
- Location
- Farnham
- Reviewing
- NOW Broadband
- Date
- 2022-07-15
- Comments
-
Unbelievable that service produced by a company as big as Now Is still around!!!!!! Literally the worst company ever!!!!!! Avoid at all cost
- Location
-
- Location
- Fife
- Reviewing
- NOW Broadband
- Date
- 2023-04-09
- Comments
-
Still waiting to be connected (9/4/23). Was due to be connected (28/1/23). They send me an email every few days to shift the blame to Openreach. Terrible service. Do not use.
- Location
-
- Location
- Fishlake S/Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2019-11-16
- Comments
-
keep away from this crap provider, there is no way of contacting them when you have a problem, I have been flooded and have problems connecting to broadband and I have no phone, the only thing that came into contact with any water was the Open Reach box (another crap firm), can;t speak to anyone here either, on their information page it said contact your service provider and they will inform Openreach, so hack to square can't contact NowTv. it's time Ofcom got a grip on these companies who cannot be contacted by their paying customers.
- Location
-
- Location
- Gateshead
- Reviewing
- NOW Broadband
- Date
- 2023-09-29
- Comments
-
Terrible service, will leave you waiting over 30 minutes to speak to someone on the phone. They increased my bill from £26 to £38 with no reason.
- Location
-
- Location
- GL20RB
- Reviewing
- NOW Broadband
- Date
- 2022-06-20
- Comments
-
I've been very happy with the quality, I haven't had a single problem And use BB every day for working from home and for watching netflix,etc. Great customer service when I moved abroad
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2020-02-25
- Comments
-
We requested to change from Plusnet £38 per month for 5mbs to Now TV. NowTV cancelled our broadband connection with Plusnet and have failed to provide us with their broadband service. We’ve had no internet for a week with no explanation. We keep receiving emails from them saying 2 days to go / 3 days etc & nothing happens. Still no internet & no explanation. Should have paid attention to earlier reviews!
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-03-24
- Comments
-
I have been with these guys now broadband ( sky ) speed is a joke and so is the phone line no one has contacted me from when in contacted them regarding this . Also the no debit allowed needs to be paid once a month but phone or online also a joke I signed up to £28 per month I will be lucky if they have taking this payment more than once always more for some reason
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-02-22
- Comments
-
This company has the worst customer service experience ever! They lie to you, the never, ever fulfil the promise of callback. Swear if I wasn’t in contract I’d be off. They obviously train the staff to be blatant liars. Worst service and it’s as bad as what seems like dial up broadband! The company is an embarrassment
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
-
I thought I had experienced bad customer service before, but then I had to deal with Now TV broadband customer service and realised how good everyone else is compared to them! Honestly the worst I have dealt with and I spoke to them on 4 occasions on one day. Incompetent, apathetic, and not able to do anything to resolve a situation. AVOID AT ALL COSTS.
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-10-26
- Comments
-
NOW Broadband is cheap for a reason so I’d advise you to save you precious time and sanity and go elsewhere.
Twice I have tried to sign up with NOW Broadband, but it would seem they don’t want any new business.
The first time a few months back, I signed up with NOW for the first time. I received all the relevant letters and the router to my home address, first step went wonderfully. It then got seemingly complicated when receiving emails advising they had another address for us in the same street and could I confirm the correct address. I dutifully replied 3-4 times, telling them the correct address and outlined, they must have it as I had received the router to the correct address (having never vining any other address). Despite this and further emails from NOW asking for clarification, in spite of my replies, they cancelled the new set up without warning, leaving me with no broadband.
A glutton for punishment and ever the optimist, I decided that lightning couldn’t strike twice in the same place and was drawn in to their price tag but wish I’d saved myself the bother. Everything seemed to go without a hitch initially, having been successfully transferred over to NOW for more than 2 weeks. However, alas! it was too good to be true, after our broadband was abruptly cut off and later that evening, waited nearly an hour to speak to someone to establish what had happened.
They assured me they’d call us back the next day as they closed at 8pm. We did get a call back to say there was issues with ‘activating our broadband’, despite us using it over the past 2 weeks. However, the following day, whilst just arriving on holiday, I received an email to advise that my NOW broadband was cancelled as of immediate effect, with no desire to resolve this issue and retain my business, for a second time.
I won’t be stupid enough to give them a 3rd try and have happily paid a further £4/month to secure broadband with Plusnet.
If it seems to good to be true, if often is. So, if you’re considering jumping to NOW broadband, do yourself a favour and go elsewhere. They have THE WORST customer service ever, particularly when we were new customers. There is no desire to resolve any issues, with a preference to instead cut new customers off as they seemingly can’t be bothered establishing what’s went wrong. Absolute shambles of a ‘service’
Also worth noting that it is near on impossible to obtain a telephone number to speak to someone, the web chat bot is dreadful and sends you in a constant loop without either helping or allowing you to call a number and speak to someone.
Clearly under resourced and designed to offer minimal support when you need it. Avoid at all costs.
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2020-05-24
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2018-01-12
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-08-08
- Comments
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I've had them for two and a half years and it's been the most reliable broadband service I've used. I've had to restart the router six times or so in this period and that's pretty much it. Not straight-forward to find the contact phone number but this is similar with everyone these days.
I'm sorry that they don't offer service where I'm moving.
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
-
Below average speed as advertised, just after I told them I was leaving when my contract was up I started to get intermittent drop outs in the evening, my account got cancelled so I had no access to bills or anything else then they hit me with a huge bill for over twice my monthly rate?? Why is that, never never never again will I ever go Sky or Now, absolute frauds
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-04-12
- Comments
-
Customer service beyond erratic. If you want frustration, this is the company for you.
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-08-11
- Comments
-
My wifi didn't go on fir the first day when it was supposed to go on so i called the customer service and they quickly pass me on to relevant team and send an engineer in a day. The engineer work very hard for hours to fix the problem and in the end he manages to produce a very satisfying result.
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2019-09-30
- Comments
-
Premise: I like to be left alone. I hate getting promo emails and being bugged about what 'more' I could get from the service. NowTV leaves you alone - some love this, some hate this.
The one downside is that sometimes they leave you alone a bit too much, like not warning you when the costs are going up because the 12 months of contract are over. But everything else that they could tell you about is just really easy to find on their website, so I actually prefer it.
The offers are very good, especially for someone on a budget, like me.
The broadband was just fine, speed was great, worked great even with several devices connected to the WiFi.
It did occasionally give some problems when it would temporarily stop working (for 10 to 30 minutes) and all you could do was wait - but I'm pretty sure it has more to do with the location of my flat 'cause I had this same exact problem with the previous provider.
Customer service is fine. Actually the best cancelling experience I've ever had. I've recently had to cancel after over a year with them because I'm moving country, and it was all done in 3 minutes. I've always been kept on the phone for half an hour trying to cancel services, instead the operator didn't insist, was very nice throughout, never pushed, and was super helpful in cancelling the plan just before the next payment. Awesome experience right there.
- Location
-
- Location
- Glastonbury
- Reviewing
- NOW Broadband
- Date
- 2022-05-20
- Comments
-
Awful broadband connection. Kept disconnecting and within 5 days, I have ended my new contract with them and switched to a more reliable company
- Location
-
- Location
- Glossop, Derbyshire
- Reviewing
- NOW Broadband
- Date
- 2020-09-11
- Comments
-
Provision over the past year has been very good, with 14mBs download and 1mBs upload on average. Renegotiation of the deal was required as renewal cost was a steep rise. A pity they did not offer their best price in the first place! Your offer was not as good as I negotiated with NOW Broadband. Why is that? Pricing seems a bit of a mystery and your service is not necessarily the best/cheapest.
- Location
-
- Location
- Gloucester
- Reviewing
- NOW Broadband
- Date
- 2022-07-26
- Comments
-
Avoid NOW Broadband.
They overcharge, do not preserve your existing phone number, are late in making connections, and then do not honour 'compensation' they offer for their mistakes.
My father is 92.
He wanted to change to NOW broadband to save a little money.
They failed to process the order in January.
In February they started a transfer, this was to be made on 11 March.
They did not request a working line transfer until 14 March. 3 days late.
So the phone went dead.
Because they were late the telephone number was put into quarantine.
So a 92 year old is expected to change all his contacts at the hospital, doctor, bank, credit card etc to suit NOW.
Openreach and OfCOM say the number is preserved and available, but the current provider has to sort it out, instruct (and pay for) a 'manual' transfer.
After a month, and many calls by mobile, they actually got the connection working.
Their supervisor in Londonderry, offered 3 months free of charge as compensation.
What they actually did was take £33 a month instead of £18 every month.
When he complained about overcharging they deducted £15 from his bill, then said he was in arrears, and disconnected his broadband.
NOW never reply to any emails.
The CEO Marina Storti appears to not exist.
In short, they are a shower of s***.
Avoid at all costs.
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2020-07-13
- Comments
-
Run a mile and don't bother. I haven't even managed to get my broadband connected and its been two weeks since the engineer came out. The customer service agents have no idea what they are doing and no one helps you. DO NOT USE THIS PROVIDER.
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2022-09-04
- Comments
-
Appalling service. I was switching from Sky to Now (same group of companies - so should be a simple accounting/billing change). Many weeks of delays, finally gave up. I now am chasing them to get money back which is proving impossible.
NEVER AGAIN !!!!!!!!
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2023-12-20
- Comments
-
I cancelled 12 days after I set up NOW broadband. To use my online bank account it was necessary to turn off WiFi and use 4G every time. The same if I needed to access Google. NOW is not fit for purpose. I have another provider and I can go online every time I want - using WiFi.
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2019-08-03
- Comments
-
I really wish I didn't enter into this contract, it was the cheapest on offer and I took it. Thinking what difference can there possibly be between the providers?
The price is good, for the deal period only. The router is very poor - you will find yourself wanting to get yourself a new one (£60+). The wireless range is abysmal, doesn't cover even a small 3 bed home with the router in the middle. Want to use it in the garden? Forget it.
However the major problem with Now TV is the connection reliability. It frequently drops out, then you can't connect for another 5-10mins - you spend time at the router, resetting and playing with settings and no change. Then slow speeds for periods of many days.
Don't get me wrong, we had periods of a month with no issues. However over the 12 months we have used Now TV, we have had 10 periods of between 3 and 10 days - with frequent drop outs throughout those times. Along with not being able to connect, and we live in an area where mobile signal is not the best so we rely on it.
I have read many reviews reporting the same issues on connection dropping out. Its not an isolated situation.
Customer service is poor, waiting times on the phone are long. Not particularly helpful when you finally do get through. Problems persist anyway.
I'd say, stay far away. Its better to pay twice as much and get reliable internet than this nightmare.
Go with Plusnet, EE or BT. The first 2 aren't much more expensive and from reviews seem to be far more reliable.
Don't cheap out on your internet, DO NOT USE Now TV - you will regret it when those periods of constant disconnects and poor connection speeds arise - while your waiting the 12 months until you can move without paying a fee.
- Location
-
- Location
- Gosport
- Reviewing
- NOW Broadband
- Date
- 2017-12-19
- Comments
-
Just switched to NOW TV and switch over day came and went, after speaking to customer service they told me the phone had moved across and they were still working on the fiber. phoned again today and they now say there is a problem that they are not sure what it is and it is OpenReach that are causing it, and they will get back to me in 72 hours to give me an update. This si astounding that it takes 72 hours to get an update, with working from home i need internet to do my job and so far NOW TV has let me down, if they get nothing back to me in 72 hours (22 Dec) i expect i will be without internet for christmas holidays, if this is the case i will be cancelling and moving to someone else.
- Location
-
- Location
- Gosport
- Reviewing
- NOW Broadband
- Date
- 2021-06-08
- Comments
-
Really bad experience with the customer service. I had a no contract option with them, I explicitly said I wanted to keep the account open due to the no contract option but I'm vacating the property and don't have a move in date for the new property. They mismanaged my account for 9 weeks, keeping the line active despite the property having been let and the new tenants using the line. I've had broken promises to fix the issues, refunds promised that never happened, promises for supervisors to contact me that never happened and customer service staff hang up on me. Appalling service
- Location
-
- Location
- Gravesend
- Reviewing
- NOW Broadband
- Date
- 2023-12-05
- Comments
-
Calling these people did nothing they charged me for months when they were aware I had a new broadband provider. Do not use
- Location
-
- Location
- Greater Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-06-09
- Comments
-
I'm getting good speeds when it works but it keeps dropping around 7 - 8 times a day. Engineers have been out at least 6 times and I've phoned at least 20 but everything is a temporary fix. Sky use the same router and people have the same problems. I know it's the router but they don't want to accept it not to mention the signal only reaches one room. Definitely avoid now broadband, get BT who can offer the same speed but they have the best routers, that's who I'll go with once my contract is up
- Location
-
- Location
- Greater manchester
- Reviewing
- NOW Broadband
- Date
- 2018-10-27
- Comments
-
Well my activation day was yesterday 26/10/18 and I have no internet connection.
It’s not good start nowbroadband.
Also it’s half term and I’m stuck with 2 kids that are so frustrated that they cannot play there favourite online game fortnite.
Reading other forums I’ve come to realise that I’m not the only new customer to nowbroadband that has no internet on activation day.
- Location
-
- Location
- Greater Manchester
- Reviewing
- NOW Broadband
- Date
- 2022-09-21
- Comments
-
Awful Download speed, below average speed even with wired internet/Ethernet cable, often goes down, including during the day, all in all Virgin Media is 100x maybe even more faster, reliable and much better overall than this.
- Location
-
- Location
- Greenhithe
- Reviewing
- NOW Broadband
- Date
- 2021-05-18
- Comments
-
Poor connection. Keeps cutting in and out, weak connection. Would not recommend. Will be changing over to better internet provider as soon as the contract ends.
- Location
-
- Location
- Guildford
- Reviewing
- NOW Broadband
- Date
- 2023-12-14
- Comments
-
Completely inept. Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.
- Location
-
- Location
- Guildford
- Reviewing
- NOW Broadband
- Date
- 2020-07-04
- Comments
-
I was promised a minimum speed that has not been delivered and is looking more and more like it never will be, even though my last ISP managed to do so.
They changed my phone number without telling me and without my consent even after promising me it would not change. Incorrectly billed me and the list goes on. The only good points so far is their customer service is pretty quick and they do try to be helpful. Also the reliability is quite good.
- Location
-
- Location
- Gwent
- Reviewing
- NOW Broadband
- Date
- 2020-08-13
- Comments
-
Purchased NOW broadband and the whole experience from the start has been great. Broadband went live on the expected day with no issues at all. I live in a property that has the downstairs area in a basement so I wasn’t expecting much but to my surprise I get full WiFi signal every room of my house.
So pleased, great service
- Location
-
- Location
- Gwent
- Reviewing
- NOW Broadband
- Date
- 2018-09-28
- Comments
-
Takes most of day to get through to customer service and just found out that caller withhold and call baring is extra , looks cheap on face of things but bits like this add's to the price. Broadband not the fastest either. Can't wait for contact to end and I'm gone.
- Location
-
- Location
- HA6 3NF
- Reviewing
- NOW Broadband
- Date
- 2023-06-02
- Comments
-
I have been without Internet for 2 weeks now. Call now tv and am told that works are in progress and they guvw me indication as to when i will get connection
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.