699 Customer Reviews over 18 pages
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- Location
- Dunstable
- Reviewing
- NOW Broadband
- Date
- 2023-10-14
- Comments
-
Broadband went down at 5.36 Saturday morning. Now website says we're working on it.
12 hours later I call for an update.
They will be a MINIMUM of 72 hours before it's looked at. They don't work weekends.
I will be leaving on Monday for someone competent.
- Location
-
- Location
- Dunstable
- Reviewing
- NOW Broadband
- Date
- 2020-09-21
- Comments
-
I have NOW tv's Fab Fibre broadband with a guaranteed minimum speed of 36mbps. Although they tell me repeatedly that the speeds they are getting are between 28 and 36 the fastest I have ever had coming into the house are 20 (and that only ever intermittently). The usual is between 2 and 18. Rubbish.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-09-20
- Comments
-
Haven't dealt with customer services which seems to be the main issue on here. Had Now broadband for 2 years, no real problems, few dropouts here and there but no where near as many as sky, I know they're the same but for some reason, maybe the router, sky was just worse. Granted the router isn't great & I do have a WiFi extender to supply WiFi to the other side of the house, I live in a standard semi detached house so you get the picture about the router, but other than that no real issues, connection has been steady for 99% of the time for me, maybe the area & distance to the exchange has a bearing on people's speeds, I get around 65mbps on average at all times so can't complain, I would recommend Now broadband but I am looking to move as they have put their prices up, but that's the only reason, not the actual service received.
- Location
-
- Location
- durham
- Reviewing
- NOW Broadband
- Date
- 2018-08-21
- Comments
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signed up on 15th September.Took a stressful 48 hours to get through to cancellation dept. No email to say it had been cancelled. My email isn't recognised. Have hung on for 30 mins no one answers. Chat line has no send button. Who the hell do you complain to about this god damn awful company.Have taken money out of my account on the 17th. I am spitting feathers.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2021-04-30
- Comments
-
I watch TV shows on my phone, us using data because this cannot handle the basics.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2024-04-01
- Comments
-
Signed up for broadband in 2022 as it was a good offer online. This offer wasnt available in the end as id had to call them to confirm it and the agent put the offer through. I therefore asked them to cancel it within the cancellation which they failed to do. They sent the equipment out anyway but this wasnt received due to my household having COVID. They were aware of this and still didnt cancel. They have been told on more than one occasion they arent providing a service and to stop taking payment but again they didnt. The customer service is non existent, they are useless. I expected they had cancelled after my last correspondance but they didnt and I only realised when they sent me an email informing of price increases (feb 2024). Once again i have asked them to cancel and this time they have acted appropriately or at least say they have, but they are refusing to refund the money for the sercive they havent provided. They have offered a "gesture of good will" which is no where near the amount they have stolen from my account. The email received from the 'manager' was simply incoherent babbling with no meaning, substance or resolution. I will be taking this issue further and luckily the account they had is linked to my credit card and so i will raise a charge back and see if i can get the money back that way. If you are looking for broadband, Tv, or any service, do NOT touch Now!!
- Location
-
- Location
- durham
- Reviewing
- NOW Broadband
- Date
- 2018-08-17
- Comments
-
Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2020-08-22
- Comments
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After nearly 2 years. We are in the process of changing to another supplier. All I will say is if you are thinking of Broadband look else where. After 2 years we are giving uo with them. They have little or no interest in providing a reasonable service.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
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I don't care what anyone else says we have been with TalkTalk for 18 months... What a nightmare. Now has been nothing short of fantastic. Everything connected on time, fantastic signal and customer service a complete breath of fresh air. One v happy customer. Thank you NOW. Got the movies package too... Love it.
- Location
-
- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-06-22
- Comments
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Very slow and forever dropping signal, time for me to move on.
- Location
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- Location
- E17
- Reviewing
- NOW Broadband
- Date
- 2021-08-31
- Comments
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Awful if anything goes wrong. The broadband speed is okay and everything was fine until we got an email saying that another provider had asked for our line so they were cancelling our account. We called up to say there has been a mistake, please don't cancel the line and the person said not to worry we will get that sorted. Heard nothing else at all until the end of the month and suddenly our broadband stops working. Call up and it turns out they haven't sorted it at all and the cancellation has gone through. That was fine and they put us through to the accounts to get sorted where we spoke to a extremely rude person who didn't even apologise, who argued that this wasn't there fault and there was nothing they could do to help. I would just have to open a new account with them and wait 10-14 days to get an engineer out and set up a new account. I was shocked at how awful the customer service was, my advice, just pay a bit more for a better company.
- Location
-
- Location
- E59nu
- Reviewing
- NOW Broadband
- Date
- 2022-11-28
- Comments
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Weak broadband , hardly any signal upstairs in small terraced house, then got charde early leaving fee when cancelling within cooling off period. Apparently i should have phoned, despite 2 emails confirming cancellation. Steer clear!
- Location
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- Location
- East leake
- Reviewing
- NOW Broadband
- Date
- 2019-11-18
- Comments
-
Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
Cant contact anyone either by phone or their online chat as it froze.
If I could have given them no stars I would of
- Location
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- Location
- East london E9
- Reviewing
- NOW Broadband
- Date
- 2023-09-06
- Comments
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I have been with 3mbps for nearly a week now. It was a 3 days struggle to get hold of technical help and they could not solve issue. I have now switched to BT who will install fibre
- Location
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- Location
- East Midlands
- Reviewing
- NOW Broadband
- Date
- 2019-10-26
- Comments
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This company seemed ok when they first started, it was small and well funded I imagine, so makes sense. But now suffers from being bigger than it can handle - hence the laughably poor service.
I was told I had months left on a contract on the 30 day rolling contract I joined with! Obviously I raised a complaint and requested a copy of the calls that had taken place between myself and NowTV.. I have requested this information 4 times over 3 months and still have received nothing, despite them agreeing to send it (as is everyone's right) and my raising a complaint every time.
Things have got so bad complaints have been with the data protection commissioner.
I have dealt with bad companies before, but NowTV have created their very own low level!
- Location
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- Location
- East Sussex
- Reviewing
- NOW Broadband
- Date
- 2024-02-03
- Comments
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I had a no contract service with NOW for 3 years. They advised me that the price was increasing slightly. However they increased my bill by a mystery £15.
Apparently they roll in a free calls package (even tough i don't have a landline phone) and then jack up the price. However this still didn't account for the increase.
Call handlers were hard to get hold of, off-hand and unable to explain my bills. They also wouldn't refund over charged payments or rectify the issue without forcing me into a 12 month contract. They also continued to charge a call package after termination of my account and switching to another provider taking 3 months to refund this.
Just appalling
- Location
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- Location
- Eastbourne
- Reviewing
- NOW Broadband
- Date
- 2019-06-27
- Comments
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Worst customer service ever sold me anytime calls for18pd. then charged for daytime calls
- Location
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- Location
- Eastbourne
- Reviewing
- NOW Broadband
- Date
- 2022-09-07
- Comments
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Absolute shambles, won't port your number if you move. After moving the broadband started on time but 2 weeks later and still no working landline.
- Location
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- Location
- Eastleigh
- Reviewing
- NOW Broadband
- Date
- 2020-05-21
- Comments
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NOW TV reports 40Mbps download speed but broadband.co.uk reports 13.06 Mbps. After phoning NOW TV it sped up to 40Mbps on NOW TV and 19MBps on broadband.co.uk .
- Location
-
- Location
- Edgware
- Reviewing
- NOW Broadband
- Date
- 2024-03-11
- Comments
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Internet is not working, customer service is not so good, no ackknowledgement, i have been complaining since a week and still not resolved. Worst experience.
- Location
-
- Location
- Edin
- Reviewing
- NOW Broadband
- Date
- 2023-09-18
- Comments
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Trying to cancel this is an absolute nightmare. Keep taking payments after cancellation.
- Location
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2024-03-26
- Comments
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If I could give ZERO I would.
I had my internet from NOW installed beginning of January. From the day after the engineer arrived internet didn't work. I reported the fault 9th March on moving into the property. NOW confirmed they will send an engineer round . I received a text message the beginning of the week confirming the engineer will come round and replied yes to being at home that day. The morning of the visit came, I receive another text message confirming the engineer will be round between 1-6pm and that if no one is in you may be charged £25. I stayed at home the afternoon waiting for the engineer to come, only for 5.30pm to roll around with no engineer in sight. I call customer service to find out no one was ever going to come because it is an external issue. I asked to be cancel my membership and be reimbursed for the loss of service I incurred. This still hasn't happened. Multiple phone calls to CS only to find out I will only be refunded £12!?! After I've paid £80 for a service that never worked and that also wasted my day and meant I had a loss of income on the day that I waited for the engineer to come. Useless, time wasters, rude, disrespectful. Don't go with this company.
- Location
-
- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2018-05-25
- Comments
-
After researching a number of broadband providers and reading various reviews I ended up going with Now and I couldn't be happier. Box arrived a week before live date. So easy to set up and it's never dropped out at all since we started it up (as some reviews suggest.) I work from home so rely on the internet being fast and reliable so I'm very pleased this has worked so well. Would highly recommend.
- Location
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- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2020-10-08
- Comments
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Absolutely appalled by the service my parents have had. Despite calling 4 times to customer service problem hasnt been resolved. Promised call back from customer service. Still waiting 4 months later. Would avoid using this company for broadband.
- Location
-
- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2023-01-31
- Comments
-
Started off fantastically in October 2021, was being guaranteed a minimum download speed of 63 Mbps and most of the time, it achieved that, AT THE BEGINNING, then it started to drop, and drop, and drop. Today, 31/1/2023, I'm getting between 2.89 & 3.08 Mbps download speed and between 5.54 & 11.2 upload speed, so more than 60 Mbps below what this bunch of c*nts promised, they're all the same!
- Location
-
- Location
- Edinburgh
- Reviewing
- NOW Broadband
- Date
- 2019-07-30
- Comments
-
***DO NOT USE NOW TV BROADBAND - DO NOT BUY IT***
Poor, poor, poor all round. Read all the reviews they are true:
-Tell you that you are connected and are not.
-Poor help line help.
- Dishonest phone line operators.
- Poor chat connections help.
They take money from you even though you have no service - cowboys.
AVOID AVOID AVOID
- Location
-
- Location
- Eldon
- Reviewing
- NOW Broadband
- Date
- 2019-06-26
- Comments
-
In May I decided to go to NOW TV from Virgin Media. I made arrangements and was due to be transferred over on 28 May. I was later informed that there was a problem and that there would be a delay (they blamed BT Open Reach!). That was a month ago. 4 further delays later, the changeover still hasn't happened. Virgin Media terminated my service and I've been left without any broadband service. I've spent hours on the phone trying to contact NOWTV. One day last week I phoned them at three o'clock and was told I was in a queue. 35 minutes later the message changed and I was told that the office was now closed and that their opening hours were 9-5 - so why cut me off at 3.40? They sent me an email telling me of yet another delay and said that if I had any questions, to reply to the email. I did this and immediately got a 'failed to deliver'message back. I subsequently tried again on two other computers with the same result. They are impossible to contact. I have asked Virgin media to take me back which they did for a £25 charge. Having spoken to trading standards, I have sent NOW TV a letter withdrawing from the contract and asking for compensation. They are awful - be advised don't use them.
- Location
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- Location
- Ellesmere Port
- Reviewing
- NOW Broadband
- Date
- 2019-04-29
- Comments
-
Have tried on the chat line most of this afternoon First one cut off before completed message 2nd time cut off when he was looking something up Now unable to even get on to chat line
- Location
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- Location
- Emsworth
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
-
Absolute rubbish company. Installed Wednesday and been off and on ever since. If you use their online form nothing happens, if you call them expect 30 plus minutes of muzak. My advice is don't ever consider this company for any kind of broadband supply.
- Location
-
- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2018-07-25
- Comments
-
Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame
- Location
-
- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2019-02-11
- Comments
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Broadband is throttled then cut off immediately whenever used for more than 1mb/s (despite claims of no usage caps). Customer service is non existant, contact numbers are near impossible to find and when we found one we were charged £60 on our next phone bill. Live chat 'conveniently' doesn't let you log in whenever there is a problem. Even if you do manage to get through to someone their "troubleshooting" consists of unplugging and restarting your router over and over again until they throw up their hands and call an engineer (within 3-5days) to do the exact same until they finally even think to look into it at their end. If you want to end your contract early you can either cancel and pay nearly the rest of your monthly payments up front or call them up and no doubt be charged the same amount, if not more, in your phone bill. Don't let yourself be trapped in this scam.
- Location
-
- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2024-02-26
- Comments
-
Terrible and unreliable bband. Drops speed over and over again. Service is rude and very unhelpful. One of the worst customer experiences I can recall. Avoid
- Location
-
- Location
- England
- Reviewing
- NOW Broadband
- Date
- 2023-02-06
- Comments
-
Left sky to join Now broadband and transferred my landline number with no problem. I now want to return to sky but now broadband will not release my number, absolute disgraceful company. Don`t touch Now broadband with a barge pole.
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2022-02-20
- Comments
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Been with them for 2 years now and just renewed. Never really had any great problems. Overall great value for super fibre. I’ve noticed some buffering late at night but not an issue as no one is particularly maxing out Wi-Fi in our household then.
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2019-07-21
- Comments
-
Their broadband is the worst on the market. It is even worse than TalkTalk and that is really saying something. Even loading a webpage takes forever, and forget about streaming Netflix or Prime. It is pot luck as to whether you can even log into them. Never ever again will I use this company, so unbelievably disappointing. They do not have enough channels to run their broadband through so you sometimes get on sometimes not, and their routers are weak and wet, so the signal is ridiculous even in a small house its a weak signal.
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2021-08-02
- Comments
-
Absolutely useless without a doubt the worst option on the market I’ve cancelled after two weeks customer service is terrible internet connection is terrible WiFi Is simply unusable steer well clear of now broadband!!!
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
-
Absolutely useless. The product is terrible and the speeds are just nonexistent. We have been with Now for a month and it feels like a year! We have already cancelled to go with someone else sue to how poor everything has been. The signal is terrible, we have had to buy 2 boosters for the house to try and get any signal anywhere, and still have incredibly poor connectivity. We have called customer services a number of times, they seem to just want you off the phone quickly and don’t really offer any help. They were supposed to send an engineer after the 4th call to them just for my wife to wait in all day and no one turn up. Having called them again, they eventually admitted that no one ever did come out. As I type this, no streaming services on my tv which is in the same room as a booster, can connect to anything so I will need to reset the hub for the 7th time today!! Avoid this lot at all costs.
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2023-11-27
- Comments
-
Shocking company BEWARE ! Took out a contract and they got rid of my original telephone number
- Location
-
- Location
- essex
- Reviewing
- NOW Broadband
- Date
- 2018-07-16
- Comments
-
Absolutely dire, i'm not downloading, just browsing..... my hub keeps dropping and rebooting, i tried help desk chat but guess what.... couldn't get chat going properly as every 3 mins my hub failed, finally managed to find a help line number. Nice chap at the other end says my hub dropped 17 times in first 90 minutes. Said it was only sent out at 17 and I was pulling 24mbs, reset it by dialling in... not been any better so tomorrow morning i'm telling them to poke it....
- Location
-
- Location
- Exeter
- Reviewing
- NOW Broadband
- Date
- 2022-09-13
- Comments
-
Hi, I had nowtv broadband 8 days ago. There are at least 50 times (sometimes each 10 mins) dropping out seen per a day so far, also the speed sometimes is not stable. It made me crazy. I texted costumer service. They helps me, and told me that the first ten days is normal. I have never seen any broadband that give fluctual signals to ther costumer. It is the worst broadband that I have ever seen in the UK. I do not recommend anyone to use it. If I had not to use it, I would not select it. My zone is not available for many firms and there is so few contract for 12 months. So, there is no any good things but costumer service. It is totally disappointment for me. If it still continues within 1 week, and they do not solve it, I will cancel it. It affected my work, study and communucations.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.