699 Customer Reviews over 18 pages
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- Location
- sheffield
- Reviewing
- NOW Broadband
- Date
- 2019-09-28
- Comments
-
Avoid like the plague! They have a billing system that is terrible and will not take the payment when it is due. Their online bills system does not work and you get fobbed off when you call about it. The retentions staff speak to you like you are a piece of garbage! Cannot physically wait to move away from them! Even talk talk are better and that is saying something
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2020-12-29
- Comments
-
So bad with the outage yesterday and no information about it until today. No apologies, Also they are underhand in tricking people into extending contracts to reduce prices they have mandatory increased. I’ll never trust them again and am leaving to go elsewhere. I hate them !
- Location
-
- Location
- King's Lynn
- Reviewing
- NOW Broadband
- Date
- 2018-04-04
- Comments
-
Don't even think about NowTV Broadband! Placed an order then got a phone call saying it was cancelled and that I would have to phone up the next day and re-order! WHY? No answer. So, foolishly I did. 2 days later another phone call saying they couldn't do the switch over and that I would have to- unlike any other broadband provider I've had previously. Customer service is a thick Irish accent which I couldn't understand either. Whoever wrote the positive review I suggest is a NowTV employee, has to be. Utter rubbish. I cancelled immediately.
- Location
-
- Location
- Somerset
- Reviewing
- NOW Broadband
- Date
- 2022-08-05
- Comments
-
Terrible. Range is particularly bad. AVOID !
- Location
-
- Location
- Minehead
- Reviewing
- NOW Broadband
- Date
- 2022-07-16
- Comments
-
Now tv broadband is the worst broadband I have ever had. The range is appalling… 5 metres from it and it fails. Even when you can see the router it is rubbish. As soon as the contract ends I’m changing. Avoid avoid avoid !
- Location
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- Location
- Swadlincote
- Reviewing
- NOW Broadband
- Date
- 2023-06-20
- Comments
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Broadband speeds seem ok but the router they give you is pile of poo, worse Wi-Fi range I’ve ever had and only 2 Ethernet ports, cheap and not cheerful, been with them for 3 months and they put the prices up, can’t wait to leave to be honest, was with post office broadband before, excellent router and great customer service , opposite end of the scale to these people.
- Location
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- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
-
Aabysmal currently cut off and being out of contract im kind of glad using my 5g phone connection which is faster customer services suck had no broadband in december awaiting new router tried to charge me 50.00gbp to send out router agrued got it free in jan told i would get credited for no broadband in december lied settle bill every month 27th feb 2023 paid bill no no service disconnected me so nowtv are now gone to another provider
Crap customer services
Horrible company from a 2 year subcriber
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- NOW Broadband
- Date
- 2019-07-18
- Comments
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I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.
I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.
At this point I have stopped contacting them and have contacted my bank to raise a dispute.
I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.
DO NOT DEAL WITH THIS COMPANY.
- Location
-
- Location
- south west london
- Reviewing
- NOW Broadband
- Date
- 2021-07-19
- Comments
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the speed is variaable and most of the time is dead i had them before when they used to be sky i wonder why i had them again thniking they might have improve with changing there name from sky to now its sooooooooo anoying my kids cant do online home work i cant do my daily task online only some time of the day lets say one hour or so it become ok then drops the signall very very very poor service not worth penny
- Location
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- Location
- Ellesmere Port
- Reviewing
- NOW Broadband
- Date
- 2019-04-29
- Comments
-
Have tried on the chat line most of this afternoon First one cut off before completed message 2nd time cut off when he was looking something up Now unable to even get on to chat line
- Location
-
- Location
- Derby
- Reviewing
- NOW Broadband
- Date
- 2021-07-21
- Comments
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Absolute RUBBISH! COMPLETE RIP-OFF. The past half a year it's been dreadful. Keeps dropping and disconnecting over 20 times a day even though it's only being used on a single device at a time to just do general light browsing. Last time I did a speed check the download speed was 2.62 and the upload speed was 0.48! For approx £20 a month that is the biggest ripoff! Honestly do not bother. Thankfully, it was only a 12 month contract and I'll be switching to a different provider by the end of this month.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2017-04-17
- Comments
-
I had a really rocky start with NowTV with my start date being delayed by two weeks and BT Openreach being blamed.
As the customer service is good (calls are answered quickly by a human) when complaining about the signal from router, I accepted the advice that the signal will take 10 days to regularise to get to its proper speeds - 10 days have passed I still have problem on WiFi from router, now I do not have a connection upstairs as it is "out of range" before it just dropped out constantly!
Although the plugged in devices downstairs work well (reason I gave 3 stars) the WiFi signal is very poor in rooms away from the hub and out of range upstairs. I have tried all of the recommendations; hub is not by TV / metal however it cannot be put in the middle of the house as it needs to be plugged into the BT phone socket.
NowTV Fibre Combo is not a service I can keep - I do not want to buy router extenders just to see if I can get the service I had with previous provider.
I do regret joining NowTV for fibre combo, the entertainment pass is good but can be used with a better internet provider.
I will be changing providers, even if it means being without internet for a week or so AGAIN, as I need internet upstairs for streaming music and for my FireTV Stick.
If you are in a bedsit or only use Ethernet connection it would be good for you, otherwise avoid!
- Location
-
- Location
- Wallington
- Reviewing
- NOW Broadband
- Date
- 2022-12-13
- Comments
-
They are probably the worse broadband provider we been with so far.. we swapping from the in the new year for sure… basically internet is more often down than we can actually use it. I gotta use my mobile net most of the times so what is the point of paying for it even if is cheap they shouldn’t be on the market cause it’s useless
If you thinking on switching to them just go find else anything is better than these guys
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-11
- Comments
-
Horrible company. Unreliable service. Engineers who are supposed to come and fix it just don't show up at all. AVOID at all cost.
- Location
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- Location
- Burnley
- Reviewing
- NOW Broadband
- Date
- 2024-03-13
- Comments
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I give Now a zero rating for customer service and satisfaction, I have requested a "shift and lift" on the line into a property ( in other words to move where the line comes in) Now firstly couldn't understand what was required and sent a fault engineer and now deny they can order this from Openreach, who tell me only the phone supplier can order a line shift. Absolutely hopeless don't go to Now.
- Location
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- Location
- Biddulph
- Reviewing
- NOW Broadband
- Date
- 2019-07-27
- Comments
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Your customer services is a joke once no contact numbers .customers support none When you finally get to speak to someone after waiting 45 minutes when told it would take 3 minutes you are then transferred to deal with at the least 3different people each one taking up to 25 minutes to 30 minutes each This happened on 4 nights did not get any answers . It may only be £18 a month but be aware of the hidden costs of contacting this fir as in 1 week it cost me £12 and still no cooperation from this firm of cowboys a complete RIP OFF
- Location
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2020-01-28
- Comments
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Awful company! Broadband ok, but they changed our phone number after telling them we wanted to keep our old number of 20yrs. They did not tell us at any point they had done so. Only discovered when Hospital kept trying to contact us, finally reaching us via email. Said nothing they could do to get our old number. Cancelled after going back to our old supplier who gave us a better deal with our old number reinstated. NEVER will recommend NOW broadband and phone at all.
- Location
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- Location
- RG1
- Reviewing
- NOW Broadband
- Date
- 2024-02-18
- Location
-
- Location
- Greenhithe
- Reviewing
- NOW Broadband
- Date
- 2021-05-18
- Comments
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Poor connection. Keeps cutting in and out, weak connection. Would not recommend. Will be changing over to better internet provider as soon as the contract ends.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-01-06
- Comments
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I waited over 2 months since joining Now TV and still had no internet or phone service! I had to do all the calling and chasing. No updates. I was always promised an Engineer would come out within 5 days but this Engineer never appeared in over 2 months. I was then charged for the privilege of no service whatsoever, promised a refund which never materialised. Funnily enough after wasting over 2 months of my life, which cost me money, & zero compensation, I cancelled my ‘services.’ I am now with Virgin Media who in comparison were helpful, quick, easy, and better all round! I WOULD NEVER RECOMMEND NOW TV TO ANYONE, DON’T WASTE YOUR TIME WITH THIS SHOCKING COMPANY!
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
-
AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
- Location
-
- Location
- Bognor Regis
- Reviewing
- NOW Broadband
- Date
- 2021-05-23
- Comments
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not reliable at all, goes off for no reason, speeds are not even close to advertised(even when using ethernet), the router they provide has terrible range
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-15
- Comments
-
Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-12-15
- Location
-
- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2022-06-13
- Comments
-
Paying £20 a month for 70Mbps download and 19Mbps upload.
Whenever I have needed to contact support it takes about 30 seconds to get through.
We went through a house move, unfortunately this took 3 weeks longer than we were told it would, this is our only gripe with Now Broadband.
The broadband is reliable, we had an issue where it kept dropping on and off for five days, finally gave Now a call, they sent an engineer out within a few days and problem was fixed with the line.
Customer service all have English accents so it is easy to understand them.
Now hub 2 leaves a lot to be desired, no modem mode and no option to change the DNS provider. I've put my own router in the DMZ and using that to do the routing. 5G will provide a 400Mbps link to my devices, this drops off pretty quickly between rooms, using Unify AP-AC-LR to blanket the house in WIFI and have no issues.
All in all, I believe that I am getting a cracking service for £20 a month.
- Location
-
- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2018-08-28
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2022-10-31
- Comments
-
It most awfull company which can just cancel the order without any explanation. We were waiting for the guy for almost two months and two days before they canceled the order.
- Location
-
- Location
- Pinner
- Reviewing
- NOW Broadband
- Date
- 2021-12-08
- Comments
-
Was meant to get activation for 6 December 2021. Still waiting. Can’t get straight answers from Customer Services as to when activation will take place or why so much delay.
- Location
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- Location
- Streatham
- Reviewing
- NOW Broadband
- Date
- 2019-10-02
- Comments
-
Waste of time and money - AVOID
We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.
Typing that out it's so bad it almost seems made up but they really were that incompetent.
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2022-08-12
- Comments
-
Do not under any circumstances use Now Broadband. Genuinely the worst broadband I’ve ever used - so unreliable and has so many speed issues not even mentioning the two visits needed in less than a year. Have had to spend a fortune on mobile data to make up for it. Even when it works it’s the slowest wifi I’ve found in a major city in 2022 and I live alone too so there’s no excuse. Customer portal is a nightmare to use - only redeeming quality is the customer service workers. Counting the days for my contract to end
- Location
-
- Location
- Ribble Valley, Lancashire
- Reviewing
- NOW Broadband
- Date
- 2020-02-29
- Comments
-
I am very pleased with the standard of service that's been provided. The line has by and large been very reliable and stable, and in the entire first year there has been only one episode of outage which lasted overnight. I can't fault the service provided by the call centres either, they factored in my request as an existing customer for better terms in my new contract.
I would highly recommend this provider.
- Location
-
- Location
- Lodnon
- Reviewing
- NOW Broadband
- Date
- 2020-03-30
- Comments
-
No words how bad they are. Waiting two weeks for line to go live and after calling them every day now they told us that we have to cancel contract and make new one. They ensure us before that NO engineer work is needed because previous tenant was with them but now they changed their mind and will send us second box and if engineer work is needed it will be in June! Also on their official page you can find information that they will give you £5 back for every day of delay, looks like we will have free internet for next 6 months.
Not recommend, avid NOW Broadband!
- Location
-
- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2023-04-03
- Comments
-
DO NOT USE.
Absolutely terrible service and customer service. Ongoing issues for months, NOW TV take no responsibility and just make up excuses.
- Location
-
- Location
- Cricklewood
- Reviewing
- NOW Broadband
- Date
- 2024-01-26
- Comments
-
Slow Slow Slow. So slow my search times out. I can’t wait to leave
- Location
-
- Location
- South East
- Reviewing
- NOW Broadband
- Date
- 2019-12-04
- Comments
-
AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.
All of my previous ISP's were providing a good service with no service issues.
MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
- Location
-
- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2022-12-01
- Location
-
- Location
- Edin
- Reviewing
- NOW Broadband
- Date
- 2023-09-18
- Comments
-
Trying to cancel this is an absolute nightmare. Keep taking payments after cancellation.
- Location
-
- Location
- Cheltenham
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
-
It is not possible to give 0 star unfortunately! With contacted them 3 weeks ago to get internet. We received 2 confirmation emails and a letter stating we would receive the box in the post and the internet would activate in 2 weeks. We then contacted them 3 weeks later to ask what was happening, as we still had no box and no internet and they simply respond that our ordre hadn't been processed !!! They can't explained why we received 2 emails and a letter confirming it. At least it happens before we are engaged with them, now we can find another provider...
- Location
-
- Location
- Winchester
- Reviewing
- NOW Broadband
- Date
- 2021-11-12
- Comments
-
This would probably be ok if you live in a small flat, but the router is so weak it won't penetrate around a bigger property and will drop out frequently. My complaints were listened to, and I was allowed to transfer without penalty.
- Location
-
- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2022-06-18
- Comments
-
2+ months after cancelling my account, and I am still being contacted to pay for the past 2 months. After contacting them to find out why this has happened they deny that I cancelled the contract, even though they admit that they cancelled the services. Still, they insist I pay the money if I want to use their service in future (will also affect credit rating). A disgusting way to treat a customer and cheap way to make an extra few pounds.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.