806 Customer Reviews over 81 pages
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- Location
- Stockport
- Reviewing
- John Lewis Broadband
- Date
- 2021-09-02
- Comments
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The broadband itself is good (provides by plusnet) However, after a problem over payment, I was just dumped by the service team. All the promises and assurances went out of the window, and it was a case of ‘computer says no!’ They just would not help, and couldn’t be bothered.
- Location
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- Location
- Norfolk
- Reviewing
- John Lewis Broadband
- Date
- 2021-08-20
- Comments
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Neighbour brought down my overhead phone line while cutting back a tree that was fouling it. Reported it to the helpline at 12.10, call was answered within a few seconds and the line was back up by 15.30.
Can't really ask for more.
Although I live in a rural area my standard broadband delivers a pretty consistent 15Mbps.
- Location
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- Location
- HEREFORD
- Reviewing
- John Lewis Broadband
- Date
- 2021-08-19
- Comments
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Customer service is the worst ever. Please go with someone else. They say anything to get you off the phone. I had 6 months of there system not accepting payments due to system error. I had staff lie to me, put me through to wrong dept on purpose. Mis information is their game just to get you paying them. Don't entertain them. You WILL be disappointed.
- Location
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- Location
- Dorset
- Reviewing
- John Lewis Broadband
- Date
- 2021-08-11
- Comments
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Go to another provider.
Happy to allow a customer, willing to accept an 18 month contract, to leave.
Been paying an out of contract rate of over £40 for 2 months. Asked for a refund, as should only be paying £25 and told no or I could get the woman sacked. £30 refund… and they’ve lost out on an 18 month contract with a loyal customer.
Go elsewhere!!
- Location
-
- Location
- Rhyl
- Reviewing
- John Lewis Broadband
- Date
- 2021-08-11
- Comments
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Tried to sign up to John Lewis never happened, I only found out we weren't going to be connected when I called about another problem, despite a customer service representative trying to help nothing happened.
They blamed previous provider who I phoned countless times who told me my leaving date John Lewis said it was then down to BT open reach after 3 days of phoning and countless emails I got fed up and cancelled the order.
After reading the reviews I'm glad I did don't bother waste of time
- Location
-
- Location
- UK
- Reviewing
- John Lewis Broadband
- Date
- 2021-08-06
- Comments
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Absolutely awful broadband service. Dysfunctional WIFI speed, to the point i now have to revert to mobile hotspot for any connection at all.
- Location
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- Location
- Cornwall
- Reviewing
- John Lewis Broadband
- Date
- 2021-07-09
- Comments
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Due to a change in contract, I moved my service provider from John Lewis to another provider. John Lewis were kept informed at every stage. A customer service assistant advised I was due a refund. 2 weeks later I received an email stating my account was in debt.I rang John Lewis, paid the account and was advised I would get a refund in due course. I received an email to confirm payment. A week later, email received advising I still had an outstanding payment.After numerous calls they confirmed their error and agreed I was due a refund.A week later I have been contacted by a debt collection agency........ We are on the process of getting a mortgage and this has impacted every. please DO NOT use this company!!
- Location
-
- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2021-07-06
- Comments
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We were moving home so phoned JLB (Plusnet) to cancel my broadband but wanted to keep email account. Plusnet assured me this was possible. However when our broadband contract finished our email account was destroyed! All our emails are permanently lost. I would never use JLB or Plusnet ever again. Their customer service is appalling. If you are a JLB customer BEWARE … backup your emails.
- Location
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- Location
- Leicestershire
- Reviewing
- John Lewis Broadband
- Date
- 2021-06-22
- Comments
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I was off contract with John Lewis Broadband for about 3 years when out of the blue they contacted me to get me back on contract now now now, telling me to stick with my current speeds as fibre broadband was not available in my area. As I found out a month later, it had just become available, just not via John Lewis. Cue early termination charge I had to pay so I could get fibre to the property. Gangster like behaviour from John Lewis!
- Location
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- Location
- Northumberland
- Reviewing
- John Lewis Broadband
- Date
- 2021-06-09
- Comments
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Only give it 1 star as I couldn’t give any less. Moved house and had to change supplier to get fast broadband, what a joke. Telephone line connected immediately which is required for internet connection. Almost 3 weeks have passed with various messages being sent back and forwards and I am still waiting. After a stressful house move this is not acceptable. I have used John Lewis services for years and had excellent customer service, what has happened! Will change as soon as I can.
- Location
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