313 Customer Reviews over 32 pages
-
- Location
- Hahahaha
- Reviewing
- Hyperoptic
- Date
- 2022-05-05
- Comments
-
Don’t even bother. Never seen such unprofesisonalism. They make you wait 2 weeks for a ‘surveyor’ only to wait another 2 weeks for the ‘Installer’ to come tell you they can’t do it,
It’s 2022, sort it out, you don’t need 6 different engineers to lay a cable, you’re just taking the piss tryna get as much doe off eachother as possible.
- Location
-
- Location
- Edynburg
- Reviewing
- Hyperoptic
- Date
- 2022-04-29
- Location
-
- Location
- Leeds
- Reviewing
- Hyperoptic
- Date
- 2022-04-28
- Location
-
- Location
- Birmingham
- Reviewing
- Hyperoptic
- Date
- 2022-03-31
- Comments
-
Speeds tank every other day. Regularly get <10mbs despite paying for 1gbs. Awful. Will be switching at end of trial period.
- Location
-
- Location
- uk
- Reviewing
- Hyperoptic
- Date
- 2022-03-12
- Comments
-
The only good thing about this company is when you don't encounter problems which is never, the moment you do and need support it all falls apart.
Customer service have no clue apart from the basics and are arrogant with constant back talk and get offended when you tell them how crap their service is, their techs are just as bad and takes days just to tell you something pointless like "everything is ok on our end".
Here the customer is NEVER right, they will counteract any facts with the limited info they have such as when you last created a support ticket, in other words if you never created a support ticket there was never a problem even those 24-48 hour occasional internet dropouts that most people just wait out. Chats and twitter pots don't count. When you demand refund for no service they tell you to read T&C and when you do they just ignore you.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-03-09
- Comments
-
I have been with Hyperoptic 5 years and the service has dropped twice for a few hours each during this time.
If ever I needed any tech support calls were handled quickly and efficiently.
Great company - cannot understand the bad reviews!!!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-01-28
- Comments
-
Very bad service, I have new contract with them starting on 05 Jan. 2022 and installation should be on 17 Jan. 2022, unfortunately today is 28 Jan and no installation yet, I called many times but they don't know when they will come, as they said they need two engineers with long ladder and they have shortage and sometimes they said need a long cable, before I made a contract with them I asked them if they supply my building with no problems they answer everything is good and we can handle it within one hour but now 12 days waiting for installation and I have to wait more.
I think it is a good sign for me to cancel my contract with them and search for another supplier.
My advice for Hyperoptic company, stop advertising cause you can't handle this kind of business, you are wasting our time and pushing us to be nervous for nothing worth.
- Location
-
- Location
- Liverpool
- Reviewing
- Hyperoptic
- Date
- 2022-01-17
- Comments
-
Absolutely fantastic internet provider.
I have had no issues with speed, reliability and their support is spot on and 24/7.
They deliver on their promises with speed (Just know the difference between megabits and megabytes), and the people who say they charge ridiculous "exit fees" just did not listen to them when they explained you cannot end your subscription early and must pay a % of remaining contract, which I deem to be fair.
Excellent speed, reliability, and just got off their customer service after my internet went down for 20 mminutes for the first time in the 4 months I have had it, and the customer service agent made sure to give me all information I need moving forward.
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2022-01-06
- Comments
-
Be warned people if you are thinking to choose Hyperoptic as your new Internet/Broadband service provider!
I was with them for 3 months at my old address, now since recently moving, they've said they can't supply my new address. So they have said they will charge me an extortionate £400 exit/cancellation fee! Obviously this is insane and unaffordable.
I have asked around now at most other providers of broadband e.g. Virgin, Sky, BT and they don't charge you an exit fee if they can't supply your new address.
I feel this is totally unfair and they won't even come to a compromise with me, ignoring my emails.
I will take this review down however if they will come to some kind of compromise with me.
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2022-01-02
- Comments
-
My service has been fantastic from day one.
One simple no nonsense but friendy call to book & politely installed within 48 hours.
There was a day it went off for a short period, we were informed of this well in advance, with an explanation and apology - and sure enough service was quickly restored.
This month I was liable to a cost increase but there hasnt been one - this also helps retain my loyalty.
I see nothing snide or inefficient here in Manchester and am amazed to see several negative reviews when most of the giants routinely lie to and milk their customers.
In my opinion, Hyperoptic have been efficient, honest, transparent and very fair.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.