313 Customer Reviews over 8 pages
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- Location
- Croydon
- Reviewing
- Hyperoptic
- Date
- 2018-09-11
- Comments
-
Best ISP I ever had! Speed is always amazing, reliability as well. Customer service is also incredible, I just raised a support ticket this morning and my issue has been already resolved. Amazing company.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2014-06-07
- Comments
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This, this is too fast. I LOVE IT!
- Location
-
- Location
- Birmingham
- Reviewing
- Hyperoptic
- Date
- 2017-12-06
- Comments
-
Been very lucky to have access to the hyperoptic network. As a customer for 2 years I've never had any issue, speeds and reliability are fantastic, value for money is excellent and their customer service on of the least "non-robotic" nowadays. 5 stars all the way. I hope they continue like this
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-03-02
- Comments
-
These guys deserve 5 Star! Honest advise, helpful team and support line. Big thanks for Dusan who helped me to cancel my contract just because I'm moving to another area and they can't reach there yet.. Nevertheless I will get back to them as soon as we have it there, and will continue to recommend it to the others. (usually I don't write reviews.. and P.S. AVOID VODAFONE AT ALL COST...)
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-05-01
- Comments
-
Super quick install by a friendly, professional engineer - and it was great to be able to book my install online on a day that suited me. The service has been really consistent and I haven't experienced any buffering since switching providers. Love the customer service team too!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-03-30
- Comments
-
My experience with hyperoptic has been nothing less than excellent. Because the previous tenant had left their hyperoptic modem in the apartment, I was literally up and running in five minutes. Best broadband (Fibreoptic) experience I have ever had.
- Location
-
- Location
- Leeds
- Reviewing
- Hyperoptic
- Date
- 2018-03-20
- Comments
-
I moved into an apartment that hyperiotic supply to, called them up, the lady was pleasant and went through several options for me, I explained I may not be there for 12 months so she put on a promo so I would not have to pay any cancellation fees. Within 10 mins of the call my internet was up and running! In 6 months I’ve never had a problem, never needed to call them until I called to cancel as I was moving. Man I spoke to was nice and confirmed I had a promo on my account so no exit fee. Immediately got an e-mail to confirm the date my internet would stop and my account cancelled... no issues with them what so ever and the internet has worked perfectly!
- Location
-
- Location
- Islington
- Reviewing
- Hyperoptic
- Date
- 2021-01-27
- Comments
-
The guys that came to repair the broadband were very very good. Polite, jovial and left a very pleasant taste.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-05-21
- Comments
-
I recently moved apartments and since my last provider EE didn't have fibre option at my new address, i decided to switch. Found out that my new block is hyperoptic enabled. Immediately rang my friend who has been using hyperoptic for last 2 years to know his experience and he not only recommended me for its excellent service but also sent me a referral link which gave both of us £50 statement credit. You can use amarnath21 at gmail if you want referral. it's quite simple - Orders a 12 month subscription, selects 'I was referred' and submits my email address.
I started from hyperoptics website and it took me less than 5 minutes to complete my request. It was less than a week for me to move to my new apartment and they managed to find a slot for engineer to install my router on my move day so that i would have access to internet as soon as I move which was excellent. Also received all confirmation emails after placing order and on day of installation they kept me updated on the expected time to engineer arrival.
The installation process was very smooth and took less than 45 min and was done very professionally including discreetly surface - mounting the
white cabling to the socket to make it look very smart. Within 5 minutes of the installation, internet was up and running.
I am only on 30 Mbps which costs me only £15 a month as they offered 10% spring discount on top of £50 referral but in my experience so far it's performance is better than 50+ Mbps i have been with Sky, BT and EE in the past. It gives me close to 30 Mbps download speed as promised without any drop-offs.
Another plus point - Hyperoptics installed dual-band ZTE HyperHub router offers 2 wireless frequencies, 2.4 Ghz and 5 Ghz. You will see a separate Wi-Fi network (SSID) for each band when you view available networks on your device.
Which band is best for you will depend on your distance from the HyperHub and the layout of your property. I recommend trying your devices on both bands to find the best speeds for you.
5 Ghz will generally have less interference, and it is likely that 5 Ghz will offer the fastest Wi-Fi speeds if you are in close range of the HyperHub and there are no walls or barriers in the way, whilst 2.4 Ghz may be better if you are more than a few metres away from the HyperHub.
if you want to read technical reason why they are able to offer better download speed than others...
In the UK, like in many other countries, ISPs have the rather annoying propensity to call just about everything "fibre-optic broadband." In the case of BT, Sky, and anyone else who resells Openreach's last-mile products, "fibre-optic broadband" nearly always refers to FTTC: fibre to the cabinet. Even Virgin Media advertises its main product as "fibre-optic broadband," despite the fact that it makes a huge stink—often on the same Web page or advertisement as the fibre-optic claim!—about its network using "specially insulated coaxial cables" rather than "regular copper cables."
With FTTC (BT, Sky, TalkTalk), the fibre terminates at the street cabinet, which could be a mile away, and then a couple of thin copper wires run the rest of the distance to your home. With hybrid fibre-coaxial (Virgin Media), it's a similar story: the optical fibre terminates at a cabinet that could be a mile or two away, and then a coaxial cable runs to your home. In both cases, we're not really talking about fibre-optic broadband: it's either VDSL in the case of FTTC, or DOCSIS in the case of hybrid fibre-coaxial (HFC).
Hyperoptic, which was founded in 2010 by the same two people who founded Be Unlimited in 2004 (Boris Ivanovic and Dana Tobak), is a provider of FTTB: fibre to the basement/building. Again, this isn't quite a pure fibre-optic connection, but it's pretty close. In the case of Hyperoptic broadband, it's gigabit fibre from a nearby BT Openreach exchange to a router in the building's basement, and then they run standard copper gigabit Ethernet from the basement to all of the flats/units/homes/etc. in the building.
So, while others will catch up with Hyperoptics at some point in future, for now Hyperoptics rule if you want better performing internet at your home.
- Location
-
- Location
- Leeds
- Reviewing
- Hyperoptic
- Date
- 2016-09-24
- Comments
-
I have 100mbps download/100mbps upload service for two months now. It's the best Internet I've ever had!!
That's the first time in my life when something was so good, that I decided to share my opinion with others.
100% reliable so far, perfect speed accessible all the time. After many years of struggle with BT 16mbps download/1mbps upload, fastest available at my apartment, I finally feel connected! I was really hesitating when I was reading all those negative reviews here on broadband.co.uk, but I'm extremely glad I decided to apply. Now I can't even imagine anymore how I could live without it!
Hyperoptic with it's 100 or even 1000mbps broadband is really far ahead others. The best confirmation is actually the negative review given because wifi won't support those speeds. Seriously? It's really not Hyperoptic's fault that today's wifi is not there yet ;) Sure, they could support very expensive 802.11ac standard, but most devices won't support it anyway. And you can always put your own wifi access point if you really need ac wifi. I might be old-fashioned with my desktop gaming PC connected over the wire, but that's the way to fully take advantage of this crazy fast broadband. And the comfort of finally being able to upload all those hundreds of gigabytes of personal pictures and videos to the cloud for a secure backup is really wonderful. Hyperoptic, you've made my life better, keep on doing that for others :)
- Location
-
- Location
- Birmingham
- Reviewing
- Hyperoptic
- Date
- 2020-10-05
- Comments
-
From order to picking install date, completely hassles free, I kept my old provider active (Sky) until it was all installed just in case .. was not needed as was all installed and active so easy ... so far service is fast ! i had 150mbs installed. biggest problem was the 56min wait on call to sky to cancel my old sky broadband
- Location
-
- Location
- Roehampton
- Reviewing
- Hyperoptic
- Date
- 2017-01-13
- Comments
-
Awesome Service, Great offers, worked within my budget, absolutely satisfied
- Location
-
- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2016-11-11
- Comments
-
So I was to my knowledge the first person in Edinburgh to have this service activated. We had 5mb before via BT as the exchange was not enabled for Fibre, very annoying. Hyperoptic came along, 1gb DL you say... this is fast, very fast, now I dont expect to get 1gb all the time and when am plugged in most of my devices PS4 pro, fire tv, etc etc their software restricts speeds or ethernet cards dont allow you to use the true value. but i get a solid 150mb - 200mb on those and 600+ via macbook pro. If you using wifi all the time dont bother with 1gb package as the router doesnt support those speeds only up to 70-80mb its always up there and only seen a drop off a handful of times in general never really noticed a drop in speed to date after nearly 2 months of use. Solution to wifi speeds, buy a Unifi device plug it in and make that your wifi access point, boom iphone 7 and macbook jummp up to 200mb - 300mb, so yes 1gb service is amazing, but as most devices dont support or handle that 100mb is prob more than enough after the intro offer IMO. Unless they bring out a new router that support quicker speeds (one for the future as I know its a new service) but doing some great things so keep it up. Also your customer service have also been top notch and helped with forwarding ports for gaming and taking away a lot of thinking. Helpful team each time I have called in. overall very happy and never had any issues to date.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2018-06-19
- Comments
-
Around August 2017 I signed up for hyperoptic, after tolerating Sky for the past few years. Sky broadband used to experience breaks in connectivity throughout the day, and was often affected by weather. Customer service took forever and it was an utterly disgusting service.
Paying around £20 a month plus £50 off through referral, my 2 bedroom flat is using the cheapest deal that hyperoptic provides cuz we are broke students...however it has not disappointed once. No hidden fees AT ALL. Other than for installation (which was fast and free), I have never needed to call customer services as there have been no issues at all for the past year.
Will definitely recommend to everyone!
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2017-04-01
- Comments
-
Moved to Hyperoptic from SKY after our development was enabled to receive their service. Mindblowing... to go from a broadband experience which constantly fluctuated between the bearable and the terrible to grinning at <15ms ping gaming and consistent 75MB throughput wireless was just amazing. Unfortunately we've recently moved and werent able to take Hyperoptic with us. Im now stuck pondering between a return to SKY or BT and feels like Im returning to the stone age!
- Location
-
- Location
- Bristol Center
- Reviewing
- Hyperoptic
- Date
- 2017-11-30
- Comments
-
My building recently went ahead with Hyperoptic, and I decided to take the offer they had and changed from Sky to them. The installation went smoothly and quick. The internet speed is amazing, I check internet speed now and then - and on my 150Mbps package - I get around 125Mbps speed, which is a huge improvement on my previous 9Mbps with Sky. I am very happy so far and have no complaints.
- Location
-
- Location
- LONDON
- Reviewing
- Hyperoptic
- Date
- 2019-09-16
- Comments
-
Excellent customer service, everything was pre-installed in the building, had internet within minutes when I moved in. From time to time has some minimal IP resolving issues which can be ignored or bypassed by changing the DNS service.
- Location
-
- Location
- NW London
- Reviewing
- Hyperoptic
- Date
- 2017-09-22
- Comments
-
Great internet. Reliable, fast and immeasurably better than our previous connection with Sky!
We recently moved into a block flats that had already been pre-fitted with Hyperoptic so the whole setup process was fairly straightforward.
There was a slight faff with the delivery of our modem and upon first setup the internet didn't work (hence the 4 stars given). However, after a 15 minute phone call to customer services we were up and running and haven't had any problems since.
I receive and send a lot of files for my work and since switching from Sky in our old property to Hyperoptic my upload times in particular have gone from 30-60 minutes to about 5-10.
Almost 4 months in and very happy.
- Location
-
- Location
- Homerton
- Reviewing
- Hyperoptic
- Date
- 2019-08-05
- Comments
-
Had for over a year and it's super fast. Customer service answer calls quickly and only had a couple of outages in the whole year. Happy customer
- Location
-
- Location
- Reading
- Reviewing
- Hyperoptic
- Date
- 2018-01-23
- Comments
-
I have been with hyperoptic for almost 3 years and I have to say it has been 3 fantastic years; great speed with only few occasional slowdowns, the customer service also quiet good; in one occasion I had an engineer on my doorstep within 1 hour and it was Saturday so well done. The only thing I don't like is the availability, hyperoptic is not your typical internet provider so don't miss the chance signing in if they are in your neighbourhood.
- Location
-
- Location
- Reading
- Reviewing
- Hyperoptic
- Date
- 2023-06-27
- Comments
-
Overall very satisfied. I have consistently fast speeds for more than a year now, works without a glitch.
I highly recommend Hyperoptic.
- Location
-
- Location
- Nottingham
- Reviewing
- Hyperoptic
- Date
- 2020-01-02
- Comments
-
Overall cant complain. however fibre is costly compared with competition.
Reliable connection that rarely drops (had to reboot router minimal number of times within 12 months).
Customer services on the 2-3 times I dealt with them were very helpful when signing up and when troubleshooting smart TV connectivity issues. They even set up a different local network for me called TV with different settings to help make the smart TV functions work - turned out the range or reliability is just poor on Samsung smart TV's and needs a wired connection to avoid drops. (nothing to do with hyperoptic router or internet speed - I resolved issue with a powerline adapter)
However I have just changed providers to Sky following an attractive black Friday deal which is maximized when bundling as many services together. Lets hope Sky relibaility is similar.
(Note - City Centre location)
- Location
-
- Location
- Romford
- Reviewing
- Hyperoptic
- Date
- 2019-03-29
- Comments
-
The customer service I experienced with Hyperoptic was very nice. I have never called, only used their chat service. I have never had to wait for than 2 minutes for someone to chat to. The only times I had to get in touch was to set up the account and at the end of the 12 month period. Very helpful staff. Even the engineer who came to install the socket was helpful and courteous.
I started with the 1GB account, but only got 270Mbps. There was something wrong with the line. I then changed to the 30mbps one (which was enough for me). One an average, I would get 20-25mbps.
If you are debating on using them, I highly recommend using them.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-09-26
- Comments
-
I had Darien come set up my internet broadband and he was really helpful and precise and got the work done easily without creating a mess.
- Location
-
- Location
- Brum
- Reviewing
- Hyperoptic
- Date
- 2018-12-01
- Comments
-
If you have problems with the connection getting slow after a while, it's probably the router. These things have to do an incredible amount of work (thing of massive Cisco routers in big organizations) and this one is just not up to the task. Not just this one: most of the consumer routers that are around today are rubbish (Netgear being the worst, Asus the best).
So, if it happens to you, try the usual M$ remedy: stop and restart. Don't do it by pulling the plug, though. Connect to your router via its web interface (http: //192.168.1.1), login as Administrator with username=admin and the password you find on the bottom of the box the router came in. Click on "Login", select TOOLS from the top menu, click on "Restart system" on the left and, finally, click on the "Restart system button". Give it 2/3 minutes to restart.
Apart from this, Hyperoptic is top-notch.
- Location
-
- Location
- Cardiff
- Reviewing
- Hyperoptic
- Date
- 2021-10-05
- Comments
-
The first installation failed due to outside cables, therefore I was concerned that another attempt would be perhaps months away seeing the reviews. One week later as agreed installation was completed. Most customer service was over emails just in case I needed proof. They were so quick in replies.
All working at the speed I requested so I certainly would recommend this company.
Can’t comment on reliability as it was only installed today.
- Location
-
- Location
- Croydon
- Reviewing
- Hyperoptic
- Date
- 2021-10-17
- Comments
-
I had some problem with Hyperoptic reliability and it took them too long to fix it (around a month), but besides that it was all great. When it works the speed is amazing. Support is quick to response, and is usually helpful (compared to other companies). If I had a choice in my new flat, I'd definitely stay with Hyperoptic.
- Location
-
- Location
- Southwark, London
- Reviewing
- Hyperoptic
- Date
- 2016-08-08
- Comments
-
Love the speed, HATE THE HARDWARE!
I have been with Hyperoptic a month. I'm on the 100Mbps package.
The installation was lightning quick, within a week, despite having run into problems at their first attempt (2 days after ordering). They sent round a senior engineer to resolve the issue. I was connected within an hour of the installation being completed.
The speeds are consistently high (normally around 95Mbps download, 75Mpbs upload when tested on speedtest.net), and I'm not experiencing any service drop outs. It's noticeably faster than my previous BT connection.
The only problem is the router provided. It is a single band router (2.4GHz only). Since Hyperoptic only services large developments, this means there will be lots of competition for bandwidth and wireless channels. As a consequence, despite having 100Mbps available when wired, wireless was only achieving 8-10Mbps in most areas of the flat. The BT router was much better in that respect.
Luckily, I had another top of the line ASUS router in the cupboard. I ditched the Hyperoptic one and used my own. Now everything is fine.
So, in summary, if you crave high speed wifi, then you will need your own dual band router.
Also, make sure it is highly configurable, especially on the WAN port which you will need to configure manually. I can recommend the ASUS RT-AC68U, but that is a fairly expensive option at the moment.
If you are always wired to your router, then this will not be a problem. The Hyperoptic router is 1GBPS when wired, so more than fast enough for home networking.
- Location
-
- Location
- north east
- Reviewing
- Hyperoptic
- Date
- 2020-07-28
- Comments
-
I clicked box to keep landline number on an online form.
But they didnt process it, as they needed me confirm details. but no one called me, engineer said nothing or no letter.
Lost number ive haad for years.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2020-07-09
- Comments
-
THIS IS A GENUINE REVIEW! I'm coming up to my first year with Hyperoptic and I can honestly say I am happy with service overall. Speed on the whole is as advertised and the but reliability can be patchy for only short periods of time. The helpdesk is accessible, quick to respond and professional. It's also nice not to be dependent on BT!
- Location
-
- Location
- Manchester
- Reviewing
- Hyperoptic
- Date
- 2020-09-27
- Comments
-
Read some negative reviews. However personally have had brilliant service with Hyperoptic in the last several years, always someone to pick up the phone and very good attitude even if you are looking to terminate your contract with them (decision to terminate contract has nothing to do with their service).
Their customer service is always excellent! Best wifi service I have ever used in UK.
- Location
-
- Location
- north east
- Reviewing
- Hyperoptic
- Date
- 2020-07-28
- Comments
-
engineer arrived with no mask or cleaning liquids. was moving around fast and couldnt keep distance quick enough at times. when i asked him about distancing, he said dont worry, ive already had it (covid19). I thought , how do you know its gone, we dont fully understand it yet
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2021-05-21
- Comments
-
This is a shambles of a company.
I've been with them for over 5 years now and I've had the same issues for the past two years.
The Internet keeps on dropping off. Every evening the router lights turn off and it reboots itself, at least twice a night. Terrible when your into a football game and your casting stops!
They sent out a new router last year and the same problem has been occurring.
I emailed customer service, a guy emailed me back as THEY DON'T PICK UP THE PHONE UNLESS YOUR A NEW CUSTOMER! To suggest changing the Internet cable from the box to the router to which I send please send one out. They did but its 0.5m! It needs to be 2m to reach the router! They emailed me back saying they want to close down my inquiry to which I suggested not to as the same problem hasn't gone away. I have had to buy my own which I don't mind doing but what a waste of time and effort for something so small. I had to wait over a week for there cable to come through the post.
I have had no phone service since and I emailed them 3 times to ask them to take alook at the phone line. To this date I have had no telephone and the age old reoccuring Internet dropping.
A ABSOLUTELY SHOCKING COMPANY WITHOUT ANY DECENT CUSTOMER SERVICE.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-10-06
- Comments
-
The test of an ISP's quality comes when something goes wrong. My internet connection with Hyperoptic went down 10 days ago and has remained down the entire time with no sign in sight of it being restored. And it's not just me, Hyperoptic customers all over my postcode in West London are affected.
The response from Hyperoptic has been shambolic.
I understand outages happen but you would expect a speedy resolution if a company knows what it's doing.
10 days of outage is utterly unacceptable from any ISP, let alone a supposedly award winning one. If your network is that susceptible to catastrophic failure of this nature, and isn't resilient enough to be restored within a matter of hours, then it is not fit for purpose.
Their customer service finally told me today the source of the outage is damage to one of their underground cables. It took them 10 days to find that out and now supposedly they need to wait for a permit from the council to dig up the road and access their own network! Ludicrous.
The poor quality of their network has been completely exposed by this failure. Any network worth its salt will build in redundancy so it can handle a single cable failure of this nature.
I would be less critical if the cable directly serving my property was damaged, in that event only I'm affected. But this single cable has brought down the service for what must be hundreds, if not thousands, of customers.
Hyperoptic do follow the Ofcom compensation scheme, so for every day you're without service you get £9.33 off future bills. That's all well and good but I'm having to fork out money (at a premium) to my mobile phone provider for extra data to stay connected via my phone at home. So the benefit of any compensation is lost. Plus to even benefit from that compensation I have to stay with the company and hope a repeat outage doesn't happy in future. Hey Ofcom, how about cold hard cash paid to customers instead?
I'm now left in the position where I have to sign up for another ISP - locking me into a another 12 month contract - just to get back online. That means going back to good, old ADSL over copper cables or flakey mobile broadband using the 4G/5G network. And when (or should that be "if") Hyperoptic comes back online I'm then stuck paying for a second broadband contract that I don't want.
In the past I always strongly recommended Hyperoptic whenever I was asked about Fibre Broadband, I will never do so again. Speaking to my neighbours, who are also affected, they all think the same and some have already cancelled their contracts.
In short, if you're considering signing up with Hyperoptic then buyer beware - their speeds are fast but their network is not robust and when it fails, its fails bad!
- Location
-
- Location
- Reviewing
- Hyperoptic
- Date
- 2021-10-01
- Comments
-
Terrible, predatory and outdated company policy of forcing new customers to pay an extortionate cancellation fee if you are forced to move house.
£100 cancellation fee if you move and Hyperoptic do not support the location where you are moving to.
An absolute disgrace. Look elsewhere (BT don't do this, for example).
- Location
-
- Location
- london
- Reviewing
- Hyperoptic
- Date
- 2023-10-10
- Comments
-
I've had friends who have recommended Hyperoptic.
My property at the time didn't have availability so i signed up my interest and a few months later said hyperoptic is coming to my address.
I was excited of course as i had really dodgy internet and work from home a lot so need reliable internet. I was going to switch to the usual SKY / BT etc, but because of this offer, i immediately placed an order.
They did the preinstall checks and everything checked out in july. they said the only thing left is for the engineered work to do which is a bit of drilling and they have a team coming over.
this took MONTHS to get them over. I rang and rang and they said they will schedule them to come.
Finally, after 4 months, they sent an email saying sorry, the engineering team cant actually get the cable to your property and we are cancelling your order.
It's an absolute joke. This should have been detected at their "preinstall checks". The speeds offered are a dream but they dangled this carrot in front of me for the last few months.
I've been dealing with using my own hotspot from my phone and terrible internet for the last few months waiting for this to just be told sorry no can do.
Their customer service has been okay and nice but the actual product has been a joke for me. bear this in mind when trying to place an order.
I go to their website and it still says hyperoptic is available to your address.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2016-10-03
- Comments
-
Use them for the speed, for that they're great. For the rest, meh.
Their supplied router is rather mediocre so get a better one. (Doesn't even do 5GHz.)
Also, don't e-mail them about anything technical because they're not going to give a useful answer. Support for IPv6 not coming any time soon either.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2023-09-21
- Comments
-
Broadband - no issues with connections been fairly good
Contracts - unethical contracts. If you move house, and they're not available in the new house then you still have to pay. They tell you about contract Expiry exactly 30 days before your contract expires and automatically place you on a rolling contract where the cost increases unless you notify them 30 days before. So you pretty much have only 1 day to work out your options and tell them otherwise you're gnna forced to go on a rolling contract for x days. Unethical.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-03-05
- Comments
-
Service started out great, brilliant support all the way through the contract, but then...
I found out they signed me up for a 12-month contract for £67 per month right before I was due to move out.
Based on their site £64 is pay as you go 1GB service, and 12-month contract appears to be £46 per month.
I discussed this with their management and they advised that this was a contract I signed, my question is why would you give me the worst possible option (doesn't sound very customer-centric to me).
So it sounds like they screwed me from the start. Safe to say I would not be recommending these guys any time soon.
Luckily I only had about 2 months left in the contract as I had to move out of the property I was renting, so I ended up paying for the remainder 2 months.
So, I worked out that the lifetime value of a customer for Hyperoptic is around £128. I would have been happy to take them to my new place, but since they were such (expletive here) at the end I have chosen to stay well clear of them.
Just a word of caution to everyone else looking to sign up.
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2022-08-09
- Comments
-
If you'd have asked this question a fortnight ago it would have been fives across the board, but our internet went down over a week ago and they've done bugger all to sort it, other than to fault the circuit out to openreach and just sit on their arses.
Trying to get information out of them is like trying to get blood from a stone, and they seem strangely reticent about dealing with management companies for faults impacting a whole site; insisting on their customers acting as go betweens which is annoying to say the least and smacks of a stalling tactic. I'm a network engineer myself and I know you have to ride openreach hard to get them to perform if it's anything out of the ordinary.
When the service works it's bloody amazing. I've had the 1Gb product since they wired our site up and it's never been down more than a day until this week. Boy, are they making up for lost time :(
TL;DR Ask yourself "Do I feel lucky Punk, well do ya ?" (with apologies to Clint !)
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.