64 Customer Reviews over 2 pages
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- Location
- Bury St Edmunds
- Reviewing
- Fleur Telecom
- Date
- 2019-01-02
- Comments
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Service was alright but a bit pricey. When my mother died however (it was her service) they refused to stop the contract without being paid for the duration of the contract, fully, in my case an extra 7 months. This despite it not being a contract with me. They kept citing "company policy". Avoid these awful people at all costs.
- Location
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- Location
- Old Warden
- Reviewing
- Fleur Telecom
- Date
- 2017-09-13
- Comments
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Fleur are excellent with customer service. However, they are working with an impossible situation where BT Openreach have not upgraded or maintained the lines from the nearest exchange, so matter what they do, we are lucky to get 1Mbs download speed. BT Openreach, being a monopoly, are a law unto themselves and do not even keep ISPs informed (who rent broadband space from them) and neither their own technicians. Consequence - hours and days of time lost chasing 'faults' which are known, ongoing and unfixable.
- Location
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- Location
- Somerset
- Reviewing
- Fleur Telecom
- Date
- 2016-09-17
- Comments
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With download speed of 0.04 and upload speed of 0.00 and after several complaints being made and fleur doing nothing about it, I have now changed provider. Tip of the day, do not go with fleur telecom.
- Location
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- Location
- Burley Gate, Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2020-02-28
- Comments
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Having been transferred from Talk Talk to Fleur several years ago I have just moved my internet provider to them and could not be more satisfied. My previous download speed was 0.1 mps now it is 20mps. The customer service (from Jamie and Damien) was excellent with much helpful advice and the new router arrived before the expected date. As far as reliability is concerned I have given it 5 stars but will have to wait and see how it continues!
- Location
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- Location
- Weardale
- Reviewing
- Fleur Telecom
- Date
- 2017-08-28
- Comments
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I moved to a house with Fleur as the existing provider. There were not a lot of options so I went with them. It was hard work - four or five calls to join as a customer and take over the existing line. However once I got through to the right person (thank you Sarah) it worked from day one, and was faster than my old Sky line. It has been stable and trouble free for the past week.
- Location
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- Location
- Weardale
- Reviewing
- Fleur Telecom
- Date
- 2018-05-07
- Comments
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This is an update on my previous review having taken over an existing account in a rural area. After six months or so I found the speed was mostly OK with some minor drops. As with other customers, BT Opernreach brought fibre to the local cabinets.
The first I knew was when my broadband failed and after troubleshooting called Fleur, who the told me what was happening and that it would improve speeds. By next day still no connection so I called again to discover that Fleur had found a line fault and asked BT to fix it, but again, had not told me.
The main problem was that Fleur would not believe I was the client. Somehow they had rolled back six months and thought the previous occupier was the account holder. So they would not talk to me or believe me even though they sent letters and emails addressed to me. It took a lot of sorting out and Fleur suggested I track down the previous occupier and get them to contact them. Finally they accepted me and sid there was nothing they would do anyway, but that I should not expect a visit from an engineer.
SAn hour later a BT engieer turned up at my door! Ge was good though. He discovered that the cabinet had water i it so he drained and fixed that. We had not actually been connected, so he fixed that.
So the conclusion is that Fleur staff are a bit overworked and get confused, and don't communicate with the customer.
- Location
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- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2016-11-28
- Comments
-
After contacting fleur telecom about on an on going problem the man I spoke to was reluctant to help. Then putting me on hold, again and again when the manager(I'm sure it was the same guy) finally came to the phone. He, like the rest of company was a useless unhelpful twister, more focused on reading the script back to me and getting every last penny out of my pocket than actually listening to a customer. I will be contacting ofcom immediately and I would advise anyone else, like me, who was involuntarily changed to fleur to follow suit.
- Location
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- Location
- AlstoneGl208jd
- Reviewing
- Fleur Telecom
- Date
- 2017-06-29
- Comments
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Very poor
- Location
-
- Location
- Belper
- Reviewing
- Fleur Telecom
- Date
- 2021-04-06
- Comments
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Absolutely disgraceful service. Our broadband band speed is so slow it takes 7 hours to upload and send 1 song so we arranged to pay for an upgrade and be connected to fibre optic. This was in January. On February 10 we received a date for April 6 between 8.00am and 1.00 am. The engineers did not arrive!
- Location
-
- Location
- Reviewing
- Fleur Telecom
- Date
- 2018-04-18
- Location
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- Location
- Welwyn, Hertfordshire
- Reviewing
- Fleur Telecom
- Date
- 2019-02-25
- Comments
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Since being moved on by Virgin to Talk Talk and then Fleur, support has been far, far better.
- Location
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- Location
- Lancashire
- Reviewing
- Fleur Telecom
- Date
- 2018-07-16
- Comments
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Tried to cancel my contract. They would only accept complaints by email or letter. Apparently a phone call odes not count as a complaint! They would not let me speak to the complaints dept. It has taken three long calls and three months to close my contract and its still not done. Avoid like the plague
- Location
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- Location
- Talland house
- Reviewing
- Fleur Telecom
- Date
- 2019-02-05
- Comments
-
despite fleur's only attempt to contact
me was with three invoices for period well after i had cancelled any association with Fleur after oct 2018.
previously i have disputed with two long
tel.calls and e-mails, david allsopp
- Location
-
- Location
- argyll
- Reviewing
- Fleur Telecom
- Date
- 2022-03-16
- Comments
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shocking company, no help when things go wrong but more than happy to charge you for a non existant rolling contract when you try to cancel
- Location
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- Location
- Norfolk
- Reviewing
- Fleur Telecom
- Date
- 2018-08-13
- Comments
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This Internet provider is total rubbish. I think I am back in the past by 20 years. Keep away like the plague.
- Location
-
- Location
- Coldsteam
- Reviewing
- Fleur Telecom
- Date
- 2023-04-12
- Comments
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Terrible. If not poor/ low speed then constantly disconnects. I’m going to contact them but if they can’t improve this then I’m changing provider.
- Location
-
- Location
- efailwen..pembs
- Reviewing
- Fleur Telecom
- Date
- 2020-09-04
- Comments
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It seems rather pointless contacting another company when certain parts of this community are not able to access
higher speeds..change or not.
- Location
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- Location
- Sussex
- Reviewing
- Fleur Telecom
- Date
- 2016-09-21
- Comments
-
My landline developed a fault in August, and I was without it for almost 10 days!! Having spent hours on my mobile trying to get them to sort out the problem , they gave the impression that they were not really interested in sorting things out.
Two of their operatives carried out line tests and said there was not fault, whilst a third one said that there was a fault. It took them another five days to contact BT Openreach so that an appointment could be made.
I would not recommend then to anybody - I had far better service when the company was called Talk Talk!!!!!
- Location
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- Location
- Poole
- Reviewing
- Fleur Telecom
- Date
- 2018-01-18
- Comments
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Terrible company. Was transferred to them after they bought TenTel. Rude aggressive staff who have no interest in solving problems they've created. We had no internet for days and when we asked for the details on how to complain they refused to give them!
- Location
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- Location
- North Lanarkshire
- Reviewing
- Fleur Telecom
- Date
- 2018-09-17
- Comments
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worst customer service I've ever been subjected too. 2 hours on the phone trying to fix a fault. 3 weeks with no internet which i'm still expected to pay for. Downright rude and condesending supervisor. AVOID !
- Location
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- Location
- West Calder
- Reviewing
- Fleur Telecom
- Date
- 2017-09-05
- Comments
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Have been with Fleur since account was transferred away from, initially Virgin, then Talk Talk and to be fair the broadband speed was just the same as it had been with both of them. Live in a rural location where speed is never better than 1.0 to 1.5 Mbps but since last week it has dropped dramatically to a useless 0.10 Mbps. Contacted Fleur who said they would run some diagnostics and report back. They did so but said they could not find anything amiss and as my line rental was paid to BT (I only pay for calls and broadband to Fleur) I should contact them. Of course BT said they couldn't help as they are not my ISP although they did run a line check and reported back it was fine so they could do nothing more. I now feel stuck in no-man's land.
- Location
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- Location
- norfolk
- Reviewing
- Fleur Telecom
- Date
- 2017-10-04
- Comments
-
broadband keeps droping out just dire have moved to a new provider
don't waste your time with this lot
- Location
-
- Location
- Blue Anchor
- Reviewing
- Fleur Telecom
- Date
- 2016-01-01
- Comments
-
Was Talk Talk but were moved to Fleur Telecom. Service is no better.
- Location
-
- Location
- Ceunant
- Reviewing
- Fleur Telecom
- Date
- 2018-04-02
- Comments
-
Most o'r all of those ratings don't deserve a single star,and I still don't know when a faster internet speed will be available after two years of complaining,Fleur Telecom is my ISP but I rent the line from BT,and they just keep blaming each other for my misery,useless
- Location
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- Location
- worcester
- Reviewing
- Fleur Telecom
- Date
- 2018-07-12
- Comments
-
Fleur Telecom
i wish i had read the reviews before!.Appalling company where the right hand does not know what the left hand has done .
I have just been to Citizens Advice Bureau and have contacted Ofcom.
I took out a contract,but because i could not access it,cancelled within my statutory time. They allege that i waived my right to cancel and insist that i pay their cancellation fee They have been threatening and harassing to an 80 year old since then and keep alleging that i owe them vast sums of money.
- Location
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- Location
- Saffron Walden
- Reviewing
- Fleur Telecom
- Date
- 2020-10-04
- Comments
-
Don’t use them, very slow, poor customer service, not open on Sundays so completely stuffed. Can’t wait to change.
- Location
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- Location
- Lincolnshire
- Reviewing
- Fleur Telecom
- Date
- 2017-07-11
- Comments
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Rang Fleur last week to report ongoing problem with broadband dropping out. They could not have been more unhelpful if they tried. I asked for an engineer to visit to rectify problem and was told the charge would be £170, which is an obscene amount of money. I understand it is to stop them being called out all the time for minor issue, great customer service!. When I threatened to cancel my contract with them they said it was up to me. No apology no trying to get me to stay with them so I'm in the process of leaving this awful company.
- Location
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- Location
- SUSSEX
- Reviewing
- Fleur Telecom
- Date
- 2017-11-18
- Comments
-
Awful speed of broadband - a snail could go faster. Followed up by insensitive handling of a/c closure following death of a/c holder - no flexibility or business sense shown despite receiving money for months without any use. Would never ever use again.
- Location
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- Location
- Embo Street, Dornoch
- Reviewing
- Fleur Telecom
- Date
- 2020-05-08
- Comments
-
Although only 1.3 miles from the exchange broadband download speeds are very slow averaging under 2 Mbps and frequently hovering around 1 Mbps. When I originally signed up for the service with AOL it was on the understanding that the speeds would average 10Mbps. With a succession of providers taking over from each other the speeds have gradually reduced to a point where many tasks eg. online banking, video conferencing, online shopping are often impossible.This road has no Fibre service and is unlikely to get one in the forseeable future although the fibre cable runs down the the Embo Road 0.5 miles away. The line is prone to dropping at the most inconvenient moments making online purchases a frustrating experience. Fleur Telecom's website does not provide for customer interaction via chat line and customer service phone line is closed at the moment.
- Location
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- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2018-04-20
- Comments
-
Worst customer experience I ever had in my life. Have had bad internet dropping in and out for about 6 months. Fleur always Said would refund once fixed, well they didn't so I eventually left. Now seems they won't refund as agreed. Having to open case with cedr to try and get back. Staff seem helpful but useless and lie. Avoid at all costs. Have proof from openreach back in January it was never fixed so not sure what there issue is. Been very stressful horrible company.
- Location
-
- Location
- NEWTOWN(Rural)
- Reviewing
- Fleur Telecom
- Date
- 2021-05-20
- Comments
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I don't want to seem to be living in cookoo land, but I am more than satisfied with service they provide, I had to wait 2 years for Openreach to bring fibre near enough to my property. When it arrived I called Fleur Telecom, they had me connected when they said they would and quicker than other houses around me who had a BT contract. Other queries have been dealt with efficiently. I would be reluctant to leave them as the service has been reliable for meetings and my childrens' on line university studies.
- Location
-
- Location
- Herefordshire
- Reviewing
- Fleur Telecom
- Date
- 2019-03-03
- Comments
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Like many was transferred from Talk Talk, best thing that happened. After a few initial problems which were really Openreach based (and Openreach were very good and quick in sorting) my speed increased from less than 5 with Talk Talk to a promised up to 17. This turned out to be 19.1 !
Recently advised that I am to be upgraded to fibre and 30 speed for no additional charge, the new router arrived yesterday.
Overall I am delighted with Fleur and surprised that others are experiencing problems.
- Location
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- Location
- Ayrshire
- Reviewing
- Fleur Telecom
- Date
- 2018-12-20
- Comments
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Just Had a complaint and found their Customer service terrible. Didn't listen to the actual complaint that I had and therefore did not address it properly. Didn't choose to go to them but after being bumped by Talk Talk to them had no alternative. Would stay away. Don't choose to use them.
- Location
-
- Location
- SOMERSET
- Reviewing
- Fleur Telecom
- Date
- 2016-09-17
- Location
-
- Location
- Scotkand
- Reviewing
- Fleur Telecom
- Date
- 2021-07-02
- Location
-
- Location
- Powys
- Reviewing
- Fleur Telecom
- Date
- 2017-12-07
- Comments
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My on going experience suggests keeping away from Fleur Telecom would be a sensible thing to do. Do not let their fine words and promises deceive you.
- Location
-
- Location
- Norwich
- Reviewing
- Fleur Telecom
- Date
- 2021-07-16
- Comments
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Awful. Over-priced and under resourced. The slowest broadband speeds imaginable just 7 miles from a major city
- Location
-
- Location
- Hampshire
- Reviewing
- Fleur Telecom
- Date
- 2017-11-28
- Comments
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Dreadful service. Terrible broadband speed(speed checkers time out) skyhigh price, more expensive than bt. Avoid
- Location
-
- Location
- Abingdon, Oxfordshire
- Reviewing
- Fleur Telecom
- Date
- 2016-02-17
- Comments
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Since I was moved to Fleur the afternoons are impossible. My internet radio becomes unavailable and sometimes I am unable to receive emails.
- Location
-
- Location
- Louth
- Reviewing
- Fleur Telecom
- Date
- 2020-06-19
- Comments
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So Bad, So Devious. Read and re-read the small print.
We’d got used to a shoddy service.
But their customer service is horrendous. When we were first chucked onto them by Talk Talk they were actually an improvement. But no longer.
Trying to solve internet problems with them is like wading through treacle. They will waste your time and money, and will test your stress levels through consistently bad communication.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Fleur Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Fleur Telecom.