1,612 Customer Reviews over 162 pages
-
- Location
- Newent Gloucestershire
- Reviewing
- EE
- Date
- 2021-12-30
- Comments
-
We have had fault, after fault after fault, with intermittent issues. We have reported them, but as they say they can't find the fault, they will not do anything.
When faults have been found, we where promised cash back on our bill, to ring up to be told they had no proof of faults on their system.
We have left them, as we couldn't watch on our smart TV without buffering, our kids can't access in their rooms, just dropping out two or three times an hour.
The customer service is appalling, they will say anything to shut you up.
Honestly don't bother.
- Location
-
- Location
- N15 6UE
- Reviewing
- EE
- Date
- 2021-12-21
- Comments
-
Sorry but it's terrible. The customer service seems its making an effort, but we spend often days without Internet, the speed is terrible and they would not let us terminate the contract. Just awful waste of our money. Thanks
- Location
-
- Location
- Stoke
- Reviewing
- EE
- Date
- 2021-11-24
- Comments
-
Asked Plusnet to add a new router to our house such that we'd have two separate wi-fi's. They said that was fine but proceeded to unplug our existing WiFi and not supply us with a new one. When they finally did supply us with one WiFi it was unreliable and overall very poor. Awful.
- Location
-
- Location
- Mk
- Reviewing
- EE
- Date
- 2021-11-18
- Comments
-
Have spent 8 hours with dodgy connection. I qm paying £35.50 for a really poor service. There has to be better providers out there
- Location
-
- Location
- Shropshire
- Reviewing
- EE
- Date
- 2021-11-16
- Comments
-
Pathetic speed, dlm capped it at 7.79 just after renewing contract. Was getting 14 before, sync speeds stuck for months. Nobody will sort it. Ee say it's open reach that set profile and openreach engineer says it's isp. One side is lying and I know line is capable of twice the speed so no I don't rate them.
- Location
-
- Location
- Aberdeen
- Reviewing
- EE
- Date
- 2021-11-11
- Comments
-
do not get EE wifi it will drop in and out all the time not even worth the money
- Location
-
- Location
- South Somerset
- Reviewing
- EE
- Date
- 2021-11-05
- Comments
-
Quite simply the worst broadband provider I have had in 20 years, and that is comparing to services that were operating 20 years ago. Constant multiple drops per day - no internet. Get disconnected from Teams/Zoom calls, can't watch TV since it is all network stuff these days. This is 2021 people, I feel like I live in the dark ages with EE as my provider. I actually think I could do a better job. And before you ask, it is not my cables in the house, I have had them checked and EE sent an engineer to sort it and they couldn't find the problem. I have switched routers and the problem remains. I didn't have these problems in this house with either BT or Sky Broadband although I wouldn't recommend Sky either. Just simply useless and I'm not sure how they can hold me to my contract when they are not providing what they promised - reliable speeds that don't drop out every day.
- Location
-
- Location
- Kingston upon thames
- Reviewing
- EE
- Date
- 2021-10-19
- Comments
-
Pathetic speeds, poor support. Basically the product is poor- hence the customer support team has nothing to help with - hence hiring or deviating
- Location
-
- Location
- South Wales
- Reviewing
- EE
- Date
- 2021-09-23
- Comments
-
I pay for super fast fibre of around 80mps,I get 50 or sometimes lower, useless
- Location
-
- Location
- sw19 3aa
- Reviewing
- EE
- Date
- 2021-09-21
- Comments
-
I have never received such bad service in my life, I was given a slot to transfer my EE broadband today from 1-6pm which, we waited at the vacant empty apartment and no one showed or even called, the guy then arrived at 6.45 after we waited 5 hours for him and we had left the vacant apartment at 6.30. The Engineer that arrived was rude and obnoxious implying it was our fault for not waiting longer and has now cancelled our session which we booked in 2 weeks ago, due to his incompetence and inefficiency. My partner and I are looking at canceling both our cell phone contracts and broadband. Disgusting service and behavior!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.