1,612 Customer Reviews over 162 pages
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- Location
- Reading
- Reviewing
- EE
- Date
- 2022-02-07
- Comments
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Awful service. They jacked up the price within months of my signing a contract and on the occasions when I really needed reliable broadband, it was frustratingly slow and patchy.
Avoid EE broadband!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2022-02-06
- Comments
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The internet never works! Terrible!! Not worth a single penny.
- Location
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- Location
- Merthyr Tydfil
- Reviewing
- EE
- Date
- 2022-02-03
- Comments
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Connection goes down several times a day, often not returning for hours at a time. EE themselves are very unhelpful. It's been ongoing for months, and has gotten to the point where I've had to upgrade my phone contract (thankfully not with EE!) because I'm using so much data thanks to having to tether my phone because my EE broadband is ALWAYS DOWN!
Do yourself a favour, DO NOT sign up for broadband with EE! It is a nightmare.
- Location
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- Location
- Westcliff on sea, Essex.
- Reviewing
- EE
- Date
- 2022-01-24
- Comments
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Terrible connection issues continually for almost 14 months now. Continually cutting out with download speeds of a shocking 7.42mps as measured by BT speed test and upload speeds of 0.67mbps. Sick to my stomach of the EE spiel saying they are the best company yadda yadda, total rubbish! Post office Broadband provided a far more reliable service with consistant speeds of 17mbps for a single house which catered for around 4 devices with no trouble. I can only connect one with the EE contract and it is still cutting out. £20 a month for this so yes I am fuming!! They also guarantee at least 10mbps so they have fallen short of their own contractual promise! Aiming to take this further, such a rip off!
- Location
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- Location
- Northampton
- Reviewing
- EE
- Date
- 2022-01-18
- Comments
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Worst company ever. Don't even think to have a broadband from them. Even contract terms are draconic.
- Location
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- Location
- The Fylde
- Reviewing
- EE
- Date
- 2022-01-17
- Comments
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I'm paying £35 per month for high speed broadband and the best speed I could get using Ookla was 47mps upload and 18mps download. I can't get through to customer service and after being with EE for quite some time it's now time to go, I'm out of contract so that's it. Absolutely appalling company!!
- Location
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- Location
- Northern Ireland
- Reviewing
- EE
- Date
- 2022-01-13
- Comments
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Awful customer service and support.
When our phone line was taken over in error either by a mistake by EE or another ISP EE did everything in its power to profit from the situation.
We told EE we were in no contact with other ISPs and that we did not want them to cancel our broadband contract. EE charged us an early cancellation fee anyway.
We asked for a refund on the fee since EE cancelled the contract without our consent. EE told us they would only refund the early cancellation fee if we signed a new longer and more expensive contract.
We offered to take out a contract for the duration of months remaining on the original contract at the same price we were paying before but EE would only amend the price. They would not accept a shorter contract than 24 months.
EE were also effectively holding our phone number ransom unless we signed their new contract since they would offer no support for getting the landline number we had for 25+ years back unless we signed their new 24 month contract.
We cut our losses after spending days on the phone with EE and we ended up having to go to ombudsman to get the early cancellation fee money back.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2022-01-10
- Comments
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To be honest, this is the second year using EE broadband, I am surprise that there are people suffering from EE internet service, I face some problems in the first couple of months, since that everything is ok, my bill is the same for 1 year and half now. I want to find another internet provider because EE is expensive I think maybe I will find best offer.
- Location
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- Location
- hastings
- Reviewing
- EE
- Date
- 2022-01-10
- Comments
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best isp bar nun in my opinun had bad openrech line for over 3 years with 3 difrant isp's nun could get openrech to fix it but thought i'd give ee a shot as my sister had them and they sorted a fault on her line quickly well within a mounth and openrech saying they could see no fault a lovely lady did a video call with me and my dsl droped when i was on the call she run a line test and found a bad cabel 450 meters away from me she then got openrech to replace it and have had no drop outs since ee got there after 3 others isp's failed top work !!!
i do use my own mesh network for wifi i recomend tp-link deccos
- Location
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- Location
- Reading
- Reviewing
- EE
- Date
- 2022-01-06
- Comments
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DON'T DO IT - dont be tempted. EE are the worst provider ever and have terrible customer services. you cannot contact them unless you also have a mobile with them. Staff are rude and don't do anything they promise. still spamming me with texts after 18 months despite me asking to opt out through various channels. please chose someone else, litterally anyone else.
- Location
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