1,612 Customer Reviews over 162 pages
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- Location
- Enfield
- Reviewing
- EE
- Date
- 2024-03-25
- Comments
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Extremely poor quality internet and poor customer service.
- Location
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- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2024-03-18
- Comments
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I have been with EE for about 3-4 years and in that time I have never had an issue with the reliability or speed of my 500mb package. The very few times I have contacted customer support have been regarding upgrades to my deal, my call was answered promptly and delt with quickly to great satisfaction. The biggest downside to EE is the cost and whilst they are a good provider and prices for new customers aren't awful as soon as the contract expires you can expect to notice a significant increase in your monthly cost.
- Location
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- Location
- Scotland
- Reviewing
- EE
- Date
- 2024-03-14
- Comments
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Worse broadband company, as bad as BT with hidden charges and connections dropping out but customer service tells you your wrong..... I'd go with now
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2024-03-03
- Comments
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So I'll try and keep this short, they will repeatedly raise your price, yes it's in the terms of service but they don't properly inform you of it otherwise. Moreover then I called up about this and was given as they called it misinformation by one of thier representatives saying they could get me a cheaper price or package when they couldn't and they knew they couldn't it was a lie. Then a member of thier loyalty team said how they had said to the liar that they couldn't offer me anything before he did that and openly accused his college of lying to me and told me how to file a complaint against them. Anyway, they offered to pay me out of the exit fee, then I spoke to someone from the executive team who said no no only they could offer to pay the exit fee and it didn't matter thier colleague had offered it me the other day, they agreed to it, but would not admit they had lied to me and instead said I had received misinformation from thier own people, they wouldn't do a good faith gesture beyond getting rid of the exit fee which was the bare minimum and they had to be threatened with legal action for that.
- Location
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- Location
- Bolton
- Reviewing
- EE
- Date
- 2024-02-07
- Comments
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Possibly the worst service provider out there these days. Was with BT (second worst) for 4 years was upgraded 2 weeks ago to the EE package which includes the Hybrid connect supposed to keep you connected to the mobile network even when the broadband is down. Long story short broadband has been down for 7 days straight and the Hybrid cannot connect to the mobile network, flashing red lights all along. Called support about 10 times in the last 7 days nobody has been able to help, they have also sent another Hybrid connect, same issue, EE literally has no signal... I have already changed provider and waiting for new installation but my advice to all is STEER CLEAR OF EE.
- Location
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- Location
- Sudbury
- Reviewing
- EE
- Date
- 2024-02-05
- Comments
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Where do I start.Well if you are considering upgrading to fiber via EE don't.The promises do not match the service.Every time a fault is diagnosed a new contract fee is added.Solutions like "ehancers", +£10 did not work.
A raft of explanations to overcome objections to frozen screens no connection to wifi etc include: Pipes under the floor,too many doors, we never promised it would reach every device i.e. the garden shed where BT formally did.
As the late Terry Thomas observed "What a shower.."
- Location
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- Location
- Macclesfield
- Reviewing
- EE
- Date
- 2024-01-28
- Comments
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This is a pre installation review. The ee app doesn't work and automated emails failed to arrive. The irony that a telecommunications company can't send emails and order tracking that doesn't work isn't lost on me. I thought I was signing up for BT but got EE broadband. BT you have made a terrible mistake linking up with this company
- Location
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- Location
- Costessey Norwich
- Reviewing
- EE
- Date
- 2024-01-24
- Comments
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EE took £100 deposit for TV box and package they cannot supply and are reluctant to refund the amount I am in process of the small claims court
- Location
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- Location
- YEOVIL
- Reviewing
- EE
- Date
- 2024-01-12
- Comments
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Terrible experience for the last year,
Landline will not work correctly, countless calls to ee and countless visits. Abysmal customer service that will not listen to the problem.
Avoid this provider at all costs.
Even the managing director ignores your emails.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2024-01-08
- Comments
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We switched to EE in 2020 because of an awful Post Office broadband experience. In my initial 2020 review of EE, I said that it was not intermittent yet and that I was having a good experience with EE so far.
Well, this no longer is the case. Some portion of the blame does lie on Openreach who decided to use aluminium instead of copper to connect our area to the DSL broadband. It always seemed to drop out in my bedrooms, but every time we had an Openreach engineer round to investigate it, the engineer found that there wasn't anything wrong, we had them round 3 times, all three times they said to use a full fibre connection but there is nothing wrong with the router. On their 2nd of 3 visits an engineer mentioned that they were using aluminium instead of copper. It was that engineer who ordered us a new router which had been promptly delivered but there wasn't much of a difference. It got worse each callout. I believe it's to try and get us to use fibre as it got worse ever since Openreach started installing fibre in my town. And naturally EE was going to approve it so that they could get more money out of us. In the end we are now switching to Trooli who gave us a good starting offer. We just need to know when they are going to come round and connect us
- Location
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