466 Customer Reviews over 12 pages
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- Location
- London (Islington)
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very very slow.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
- Location
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- Location
- Scotland
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.
Cancelled the service to find the cancellation fee was the remaining 11 months.
Always read the terms...And then choose another provider.
- Location
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- Location
- Cockermouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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keep losing the internet connection
- Location
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- Location
- Aveley
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very Good service, a bit now thrills but I get what I pay for.
- Location
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- Location
- Portsmouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No major problems since joining 20 months ago, customer service have always been very helpful when i've needed them.
- Location
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- Location
- Connah's Quay, Flintshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Excellent, very happy with the service,had no problems.
- Location
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- Location
- Hethersett, Norwich
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent.
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Supposed to be fibre speeds but no where near, have to use a booster to get a signal in my entire flat
- Location
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- Location
- Harrietsham
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Poor Servicervice, Slow Speed, Over Priced
- Location
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- Location
- SHEFFIELD
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Apparently I can't be connected, after numerous phone calls, going through various stages & log-ins on computer and two routers, I have never received broadband from the start of their service.
- Location
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- Location
- Tooting - London
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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So far so good but after a year, 30% increase?? And without warning or explanation?? That is insane. I'm about to terminate my contract...
It's abuse!!!
- Location
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Having been with other broadband companies, I find Direct Save the best; both with cost and service.
- Location
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- Location
- Gloucester
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
- Location
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- Location
- cheadle hulme
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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after poor start things are now OK
- Location
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- Location
- Suffolk
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.
Not happy with the phone/broadband pricing deal though.
- Location
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- Location
- Dalnabrec
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service
- Location
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- Location
- 92 tatlow road glenfield leicester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
- Location
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- Location
- Grimsby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Great price and a terrific company!
- Location
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- Location
- FELTHAM MIDDLESEX
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Broad band tend to cut out every so often.
- Location
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- Location
- Kent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Incredibly slow internet! Cannot wait until this contract is over so that I can switch to another provider.
- Location
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- Location
- Leatherhead
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Good service. Connectivity has been the only problem, which is something that customer service were really good at sorting out. Martin provided 5* customer service when I needed support and since then my broadband has been 100% reliable.
- Location
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- Location
- castle douglas
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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my broadband speed is very slow,I have been supplied with a new router but it made no difference.
- Location
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- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
- Location
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- Location
- North Shields
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning.
- Location
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- Location
- Dollar
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
- Location
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- Location
- Ashford Kent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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With fiber to a cabinet 3 to 4 hundred yards away a bit disappointing
- Location
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- Location
- Worcester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds.
- Location
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- Location
- Clacton-On-Sea
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
- Location
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- Location
- Rochford
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Very nice people to talk to and very helpful
- Location
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- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Broadband could be better
- Location
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- Location
- Derby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed.
- Location
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- Location
- Haslemere, Surrey
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Location
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- Location
- Oakham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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A very good value and efficient service. I am very pleased with the way it was installed and with the online billing etc. Customer service has been very good.
- Location
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- Location
- Poole, Dorset
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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trouble free and good value
- Location
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- Location
- Wigton Cumbria
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Broadband has been unbelievably slow keep on having to reset box to even get slightest signal
- Location
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- Location
- DA1 5UG
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Horrible. They collect your money and deliver you the worst service ever. Stay away.
- Location
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- Location
- Central Scotland
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I have had no problems with this supplier and it is much cheaper than my previous one.
- Location
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- Location
- Maidstone
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Sometimes the broadband cuts out but they seem to have fixed this for the price very happy with the service although the signal doesn’t seem to stretch far if you go outside which can be a pain if you have WiFi security cameras
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.