3,590 Customer Reviews over 90 pages
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- Location
- UK
- Reviewing
- BT
- Date
- 2023-01-07
- Comments
-
Terrible customer service. 'Cooling off' period doesn't really exist. Stay well away.
- Location
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- Location
- Chester
- Reviewing
- BT
- Date
- 2023-01-07
- Comments
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My partner subscribed to BT Broadband 30th December and was quoted 2 weeks delivery.
7th January noticed BT had taken the upfront payment then refunded it.
Called them and they agreed there was no record of the order.
Hopeless.
- Location
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- Location
- HAILSHAM
- Reviewing
- BT
- Date
- 2023-01-02
- Comments
-
Had a problem with download speed and upload speed for over a week now, numerous messages and phone calls, 2 failed appointments by bt engineers 3rd appointment is being booked, all I get is sorry!!! We'll book another engineer. Now my contract is up for renewal, so it looks like I'm going elsewhere...totally discusted with bt.
- Location
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- Location
- Wirral
- Reviewing
- BT
- Date
- 2022-12-29
- Location
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- Location
- Birkenhead
- Reviewing
- BT
- Date
- 2022-12-24
- Comments
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I’m writing this review because I am disgusted with bt on how long it took them to get my internet installed I was with virgin media then my contract ran out so I was trying to negotiate with virgin to put my price down an they wouldn’t so I went with bt becaise it was the best offer an a good deal turns out it was a nightmare so waiting for my bt internet to be installed for them to say they need to do some extra work outside an it should take 2 weeks I wait Nothink happens got in touch with bt for them to say oh there is a delay in the external work so I was being patient an they sent a little ee mini hub, now that was awful I rang up to see if there was anythink for the time being they could send an all they said was no sorry you just gonna have to wait then open reach came out to draw 3 lines an said we will be back the next day they never turned up then I phoned bt an they said basically I just have to wait an then they would call me every few days to give me an update an they where all useless just told me the same thing everytime oh there is a delay on your order an your just gonna have to, so I went on a live chat with someone saying if this isn’t sorted out I’m gonna cancel they was like no don’t do that you get compensation 5.25 a day for the time I been without internet I don’t care about the money I just want to be connected it am 3 people have came out to just tell me they couldn’t do it yeah I understand that I’m in a block of flats an it’s a hard job but 3 months I was without internet, I chose to go with bt because of the good deal an becaise Ino people who are on it an it good but I recommend if you need work done for fibre don’t go with bt
- Location
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- Location
- Hove East Sussex
- Reviewing
- BT
- Date
- 2022-12-22
- Comments
-
Over two months trying to get connected.
2 engineers 2 site visits and still no services.
Spent hours on the phone to customer services transferred for one to another.
Absolutely useless
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-12-20
- Comments
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3 Months wait for a broadband rubbish I first told it would take 2 weeks for connection.
- Location
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- Location
- Oldham
- Reviewing
- BT
- Date
- 2022-12-17
- Comments
-
Worst company in the world, any industry. Expect loads of add-ons on you bills. I'm actually saving approximately £150 per month.Really bad customer service. See how long it takes to Find a good comment or review about BT. When you leave (out of contact by the way) they'll carry on billing. In my case five months. Bullied me into paying £295 wish I hadn't. Absolute shocking company
STAY WELL CLEAR
BT don't bother saying sorry you had a problem please PM me so we can discuss this. I couldn't give two about the £295 or the £150 per month you stole off me. I'm doing dozens of reviews a day for the rest of my life,
- Location
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- Location
- Llanrhystud
- Reviewing
- BT
- Date
- 2022-12-17
- Comments
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Terrible company, lied to get me to commit to a contract, still waiting for broadband to be sorted out, even lied about supplying a land line, never again.
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2022-12-16
- Comments
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BT Full Fibre is a joke. We pay for 150Mbps and routinely get between 3-4 Mbps. This is with an ethernet cable and wireless dongle on a desktop. Often times dropping up to 50% of packets and sometimes struggling to run videos at 480p or load pictures on social media sites. As of writing this review, after resetting the router we're getting download speeds of 4.45Mbps and upload speeds of 0.14Mbps. Just go with Virgin Media. Any trouble you might have with them for their customer service is offset by actually having broadband that works.
- Location
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- Location
- S norfolk
- Reviewing
- BT
- Date
- 2022-12-14
- Location
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- Location
- Northern Ireland
- Reviewing
- BT
- Date
- 2022-12-13
- Comments
-
Simply horrendous service from BT. After months and months of sending the wrong engineers to install Wi-Fi for my business they simply never managed to install it at all. Pathetic 2 site inspections and multiple engineers come to do an under ground job for an overhead cable they just failed at everything. They then tortured me for missed Payments and arrears on Wi-Fi that was never installed and I did not have. After raising multiple complaints and getting lie after lie about installing my Wi-Fi I gave up. We then went on the loop of looking equipment returned that had already been returned to them. Failure after failure lie after lie. I am actually convinced they did not want to do the job due to the expense of putting a pole in to supply
Me with Wi-Fi. I was opening a new business and all the messing about and no Wi-Fi really effected me trying to start my business. They just don’t care or know what they are doing in my opinion. I went to the big brand BT and really did not get anywhere near what I expected from them. Dont go there in my opinion find another more reliable supplier.
- Location
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- Location
- Bromley
- Reviewing
- BT
- Date
- 2022-12-13
- Comments
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They don't want to know when their broadline and line service fails. 4 appointments to attend to fix, numerous hours on numerous calls to them and weeks since it went down now to get this sorted and no-one attends or does anything to sort it.. Just dire
- Location
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- Location
- Newcastle Under Lyme
- Reviewing
- BT
- Date
- 2022-12-13
- Comments
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Off to a dismal start. Engineer failed to turn up despite numerous texts confirming appointment. After many queries I was told I had misunderstood and that he was working on the exchange. Why did I have a date and time then? Why did I have to have my router at hand? Delays are one thing. Blatant lies are another. It's left a REALLY bad taste in my mouth
- Location
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- Location
- Berkshire
- Reviewing
- BT
- Date
- 2022-12-12
- Comments
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Broadband connection fine. WiFi: woeful (good luck getting 3 discs). Customer service: The worst I've ever encountered. e.g. Dozens of silent nuisance calls from BT themselves (with an offer for us to try the call blocking service "free for a month"; lies about engineer visits; weeks to discover a loose wire; blatant misinterpretation of engineer's report: "customer would benefit from moving where the cable enters the home, but moving the cable is not a practical option" interpreted as "you have refused to move the cable so we cannot help further". Glad to ditch them after 25 years
- Location
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- Location
- Yorkshire
- Reviewing
- BT
- Date
- 2022-12-09
- Comments
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BT customer service went the extra mile compared to other service providers and ensured I got a good all-round customer experience. Recently moved into a new home, BT had me set up in 48hrs. Other providers quoted from 2weeks to a over a month.
With this being my first time moving I made the mistake of placing a order with a different provider and then changed my mind and placed an order with BT. This caused an issue I didn't know it would cause. BT explained my ISP was blocked by the first provider I had placed an order with, BT cancelled in 24hrs and told me to order when sorted, it took less than 15mins to explain this to me and correct the issue (They even phoned Openreach to check). The other provider cancelled 16days later (and I had to call to find out). On the day of activation with BT, my service was up and hub delivered by royal mail by 10:00am.
People tend to leave reviews only when something frustrating happens but I'm generally chuffed with how BT handle issues and provide good customer service. Compared to the few providers I experienced they're much better.
- Location
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- Location
- Newbury
- Reviewing
- BT
- Date
- 2022-12-08
- Comments
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Internet down in the area over 4 days now, no contact from BT and only lies when you speak to them
- Location
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- Location
- Coleraine
- Reviewing
- BT
- Date
- 2022-12-06
- Comments
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Had the most amazing phone call the guy on the phone was professional and helpful, great customer service.
- Location
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- Location
- Alderley Edge
- Reviewing
- BT
- Date
- 2022-12-02
- Comments
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Planned my trip back to the uk around this upgrade seems i live overseas now and i am rearly ever in the uk the guy arrived at 9:13 this morning and rang my bell and due to a motor accident i had i cant walk down the stairs at a quick pace so by the time i arrived down stairs all i see is the van driving away and a letter left saying ive missed them at 9 15 am im sorry but that is appalling service and now debating on just canceling and moving providers as im not going to be back in the uk again for a while and the next opportunity they said they can do is the 28th
- Location
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- Location
- Goole
- Reviewing
- BT
- Date
- 2022-11-30
- Comments
-
Absolutely s#@t!! Avoid like the plague. No Internet for 3 weeks nearly! New hub sent out and still no good. 4 engineer appointments & only 1 turned up and still didn't fix the problem with the hub! 2 complaints and nothing back!! Like I sat avoid like the plague ( better options out there) !!!4 days off work waiitng on agreed call out!!! still no engineer!! AVOID AVOID AVOID!!
- Location
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- Location
- W13
- Reviewing
- BT
- Date
- 2022-11-29
- Comments
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It had been, & continues is to be nothing short of a NIGHTMARE
Problems w set up, problems with billing , problems with communications , or lack of I should say.
22 calls later 10 months into my contract , my internet has gone down, for the third time.
Unfortunately v sick. Had two medical video calls & live alone. Missed both. Spent 2 Ho at in phone yesterday ,
PROMISED ab engineer would att bd today. Again they did not . Three calls later , just been told “not much we can do” by a manager who had assured me would have no further problems & to call him if In did - Damian Gormely.
You know when you’re in a crisis - BT are the li f of company that make it a whole lot worse, every time .
PLEASE PLEASE THINK TWICE before you decide on BT, the “excellent communications service “ promised is a joke - they do not communicate AT ALL w each other and mostly the customer . They LIE, most first contact staff are rude , unhelpful .
I HAVE BEEN TREATED INHUMANELY LIKE I AM THE ENEMY
To the day I have been unable to log into online account due to a fault their end for which they penalise and punish ME
- Location
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- Location
- Walton on the Hill
- Reviewing
- BT
- Date
- 2022-11-28
- Comments
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40 mins waiting to be out through. No help from the advisor. Put on hold and call is ended. That’s customer service.
- Location
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- Location
- Hastings
- Reviewing
- BT
- Date
- 2022-11-24
- Comments
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Appalling customer service, failed to make scheduled calls 7 days in a row.
- Location
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- Location
- Ryde
- Reviewing
- BT
- Date
- 2022-11-22
- Comments
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No customer service, had our line taken over but still charged a early finish penalty. Complained spoke to an agent who lodged complaint. Agreed a call back the following Sunday - no call or no email to apologise or make an alternative arrangement. Money taken from account so I guess they didn't accept that the line was taken over so been rinsed. Will never use BT again. Terrible.
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2022-11-22
- Comments
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Got an offer, cancelled previous provider, get cancellation fee and BT can arrange engineer appointment in January 2023 - so we should be without broadband 2 months - I resigned. left frustrated, angry and £300 cancellation fee to be paid. Rubbish company
- Location
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- Location
- St. Albans
- Reviewing
- BT
- Date
- 2022-11-21
- Comments
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Booked a box move, waited 3 weeks then they turn up at the wrong address, told it will be another 3 weeks to rebook! After 2 hours on the call, told their system is down so they can’t even book that and will need to call me back tomorrow.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-11-21
- Comments
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BRITISH Telecom, In my opinion do not deserve to have the word BRITISH in their name. They are an absolute disgrace. Customers work for BT not the other way around. Service = Not their problem, it should be Openreach.
Openreach= Should be called NoReach, they are never contactable if you phone them or take ages to answer.
The whole company in my opinion is a waste of time and customers should not have to put up with their lousy and expensive service.
- Location
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- Location
- Cheltenham
- Reviewing
- BT
- Date
- 2022-11-21
- Comments
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Absolutely shocking, changed from virgin to BT and was the worst mistake ever, engineers came and had to fit the boxes out on my balcony as they said they can’t drill the wall but did on my neighbours, had to get a giant extension lead from there to the living room, signal was always poor even tho I had the 5G booster box. When I said I didn’t want it anymore they said okay no worries just pay £233. Yeah nice one thanks for that
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-11-18
- Comments
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BT’s customer service. Well there is a word that has no meaning to them. So we have complained multiple time due to a loss of broadband and phone line. Their response is always there is no problem. Engineers have tried to fix the problem, which works temporarily, but after a few days we have the same problem. We are now dumping BT and going with Vergin. Hopefully the service will be better, it could not be any worse. Funny thing is, one BT’s engineers recommend them.
So don’t hold your breath with BT.
- Location
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- Location
- Warwickshire
- Reviewing
- BT
- Date
- 2022-11-18
- Comments
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Poor fibre performance, drops out constabtly, websites wont load due to pages timing out.
Customer service is non existent, esp if you hsve a disability and need extra help.....just get told to go google it on their website
Do not reccomend at all
- Location
-
- Location
- Chichester
- Reviewing
- BT
- Date
- 2022-11-12
- Comments
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The main problem with BT is their appalling customer service. It is very difficult to find anyone to contact and wait times on their helpline are a minimum of 45 minutes.
This week I tried to report a fault via their SMS service; I was told that someone would contact me and heard no more. I then reported the fault via their automated troubleshooter and was give an appointment date. The engineer didn't show up and then I got an email giving me a visit date in a further week's time. That's an afternoon wasted.
Unfortunately I'm still in contract, but will be moving once that expires.
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2022-11-10
- Comments
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Have the gaming WiFi package and can't even game, constant lag and when it is OK get elastic banding all the time. When I go to resolve the issue BT claim its not there wifi and the games servers itself when I know that's not the case.
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2022-11-07
- Comments
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paying for 500 Mb and only getting 0.09 on download. A bit more on upload but still ridiculous speeds. They don't offer compensation and act like it's your fault. The staff are rude and untrained.
- Location
-
- Location
- UK
- Reviewing
- BT
- Date
- 2022-11-07
- Comments
-
Poor. Customer service is dreadful, connection doesnt work in the rain. They say its your fault when its their own, they say youve told them the problem is fixed when it isnt, and you havent. Can only get through by holding for over an hour. Joke of a company, same as EE so avoid both at all costs, had problems with mobile also but thats another story. Havent found one i can recommend yet though.
- Location
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- Location
- East Grinstead
- Reviewing
- BT
- Date
- 2022-11-04
- Comments
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We have had a fault on our telephone line for 15 days now and bt still won't come round and fix it they will not answer the phone and they will not ring you back. Worse company ever
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-11-03
- Comments
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If I could give zero stars I would. Without a doubt the worst company I have ever worked with. Not only did we have 5 engineers need to come to fix our wifi, two times people just fully did not show up without explanation or telling us. We did not have wifi for over a month and they did not care at all and did nothing about it. Seriously the worst customer service, worst service, and worst company. Will forever tell people how bad they are.
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2022-11-02
- Comments
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It is 2022 and the best they have to offer is 1mbps download speed. There are villages in Africa with no clean drinking water that have better wifi than this. Stay as far clear of them as possible.
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2022-11-01
- Comments
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Absolutely shocking. My new broadband was supposed to be activated yesterday. Still waiting! Called them back up and apparently there is a “fault”, and will have to wait 48 hours for it to be resolved.
Missing out on 3 days of work and wages because of these absolute idiots. No compensation, nothing.
Never go with BT.
- Location
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- Location
- Newark on Trent
- Reviewing
- BT
- Date
- 2022-10-28
- Comments
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Quote a lot of interrupted internet connections.
They will also charge you extra for leaving a few days early from your contract, even though you've paid your contractual obligation.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2022-10-27
- Comments
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One of the worst companies I have ever dealt with all they want to do is ripe people off. For 2 weeks rubbish tv& broadband they have charged me £697.48 Anybody thinking of going with them should think again
Just seen they actually change your review before putting it on their page what more can I say about this company.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.