3,590 Customer Reviews over 90 pages
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- Location
- Altrincham
- Reviewing
- BT
- Date
- 2018-06-04
- Comments
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We moved into a new address and services were scheduled to start 24/5/18 but actually started 4/6/18 because BT did not swop the line over to our name.No TV,phone broadband etc unable to use laptop or printer etc only irritating texts asking if we were happy wit our new service.Phone caller from BT addressed me by my first name which I don’t like and at age 66 find patronising.Avoid BT
- Location
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- Location
- Altrincham
- Reviewing
- BT
- Date
- 2018-06-04
- Comments
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We moved into a new address and services were scheduled to start 24/5/18 but actually started 4/6/18 because BT did not swop the line over to our name.No TV,phone broadband etc unable to use laptop or printer etc only irritating texts asking if we were happy wit our new service.Phone caller from BT addressed me by my first name which I don’t like and at age 66 find patronising.Avoid BT
- Location
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- Location
- Altrincham
- Reviewing
- BT
- Date
- 2016-10-14
- Location
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- Location
- Alveston, Bristol
- Reviewing
- BT
- Date
- 2018-01-11
- Comments
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What can I say. BT are a shower of s****e. Their broadband is slow in my area and keeps dropping. Since November I have had a faulty land line so no phone/broadband. I have been lied to constantly by an “Executive Level” Customer complaints advisor. So I am “walking” and going off to Virgin Media who activate me on Saturday. The funniest thing is BT Openreach’s sub contractors (Oakus Limited - what a bunch of cowboys) turned up yesterday lunchtime and started digging a trench for a new phone cable. So BT will now have to restore the pavement at the same time as losing a customer!
- Location
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- Location
- Amesbury
- Reviewing
- BT
- Date
- 2020-10-26
- Comments
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Broadband keeps cutting out. Had more serious outages in 3 months with BT than 10 years with Virgin. BT can only book engineers a week ahead, and even then they aren't guaranteed to show up. Even when they did turn up they sent someone to fix the phone rather than the broadband.
Avoid at all costs, really poor service.
- Location
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- Location
- Ammanford
- Reviewing
- BT
- Date
- 2016-12-17
- Comments
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Pathetic service from BT epecially if in a hurry to get an active line. They will promise you an installation date in approx 1-2weeks time and then tell you repeatedly on the day that it doesn't activate till midnight , then the next morning you will call as not activated and the will give you another date 2 weeks down the line. when questioned on why? they will blame BT Openreach so then you will contact them and they will blame BT. Its all a big joke and they will offer you absolutely nothing, leaving you with no internet to complete any business over the christmas period.
Beyond Bad service , dont deserve 1 star at the moment.
- Location
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- Location
- Ammanford
- Reviewing
- BT
- Date
- 2016-12-17
- Comments
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Pathetic service from BT epecially if in a hurry to get an active line. They will promise you an installation date in approx 1-2weeks time and then tell you repeatedly on the day that it doesn't activate till midnight , then the next morning you will call as not activated and the will give you another date 2 weeks down the line. when questioned on why? they will blame BT Openreach so then you will contact them and they will blame BT. Its all a big joke and they will offer you absolutely nothing, leaving you with no internet to complete any business over the christmas period.
Beyond Bad service , dont deserve 1 star at the moment.
- Location
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- Location
- Anglesey
- Reviewing
- BT
- Date
- 2016-01-06
- Comments
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It's a shame I have to give a minimum of one star, I can not even fathom how this garbage company can even exist.
Our internet and land line went down on the 17th of December, it is now the 6th of January and it seems that nothing has been done to fix the problem.
Must be since we live away from crowded areas that BT couldn't care less if their services work or not.
The best part is that they still feel like it is acceptable to bill is for a month of nonexistent services.
Even when we try and try to phone them to see if any progress has been made, we get put through to someone useless person on the other end who couldn't care less about our situation and we have been hung up on several times. The deadline for this problem to be fixed has been postponed several times, first it was the 22nd, then the 24th. Then they decided to give themselves a bit of room to sit on their chairs and do nothing so it was the 4th and then they said and I quote 'it will definitely be fixed by the 6th, 100%' and here I am on the night of the 6th wondering how BT even have customers anymore. I honestly wouldn't wish this sort of service into my worse enemies. Absolutely appalling!
- Location
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- Location
- Anglesey
- Reviewing
- BT
- Date
- 2015-03-04
- Comments
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Extremely disappointed in the service provided by BT. The new e-mail system is a bit of a joke. I feel that the customer service that is provided is just there to frustrate you and make you give up on the enquiry/complaint.
- Location
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- Location
- Angus
- Reviewing
- BT
- Date
- 2016-07-04
- Comments
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This review is of a new connection and we are new customers to BT. BT's broadband checker suggests 2.34Mbs where as 3 other independent speed checking sites suggest 1.82Mbs, 1.94Mbs and 2.04 Mbs. BT have failed 4 times to connect our Broadband, each time giving a definite date, assuring us that the connection has been fast tracked. On the 5th attempt after the engineers rejected the request for fast track, it was connected but a day later than promised. Customer support was appalling - both call centres based in UK and India were as bad as each other, BT's policy will not let you speak to a manager - who you get taking your call is the person that you will deal with, yet after each person assured us that they would personally check and email and call me to update - NONE of them have. A complaint was raised and the person dealing with the complaint said they would call me back at a specific time, it is now 4 days later and no call. Apologies if this is a rant but if this is what a company is like to NEW customers, i dread to think what it will be like once we are no longer regarded as NEW !!
- Location
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- Location
- Anon
- Reviewing
- BT
- Date
- 2016-11-19
- Comments
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Stay away from this company. They have the worst customer service and they have the worst broadband speed and reliability. The wifi crashes 2 times every hour and we just lost 200 pound concert tickets to a crash. This company needs to go bust.
- Location
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- Location
- Antrim
- Reviewing
- BT
- Date
- 2017-05-20
- Comments
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Renewed 12-month contract with BT to maintain the discount. They said everything would be the same except I could expect slightly faster broadband. When the new contract started the Broadband stopped working and I am left with a flashing DSL LED. Called their help desk and was told I needed to wait 48 hours before the service would start working and they were going to do nothing in those 48 hours to help. Children were off school for study leave had to take them to the local library so they could study. I work from home and had to sit in my car at a local car park and use my phone as a hotspot so I could work as the 3G is useless where I live. After 48 hours still no broadband. Called the help desk (it sounded like a call centre in India) they said I needed to stay on the phone while they tested the line. During the test the line went dead and I was left with only the dial tone, they did not call be back. After hours of waiting I called again and explained what happened. They looked at the notes and said I had put the phone down on the support parson during the test so that’s why they did not call back! They then started querying how I had my name spelling on the account name saying that is not how my name should be spelled. They also had my house number wrong in the system they were now using they had everything correct except they had the wrong house number. This support person was extremely rude to me (it sounded like a call centre in India) They tested the line and said it was fine I must have done something to stop it from working. They were unable to help and were even describing the hub and open reach modem incorrectly telling me there were not the ports on it I was seeing. They said they would send out an engineer to have a look. The following day I looked online when I was using my phone as a hotspot and on the BT site, the fault said it was fixed. I called them again and was told to stop calling them! they were dealing with it!!. I called them the following day to confirm an engineer was coming as their website said there was a fault and when I clicked on the link it said the fault was fixed, they had a look and said they could not see any appointment for an engineer. I asked them were they sure. I told them when the engineer was supposed to be coming and they then said they could now see the appointment. So far no broadband or engineer. I have spent countless hours waiting it queues as their automated system says we are extremely bust at the moment. The children have to keep going to the library to use broadband as their homework’s are posted on Show My Homework website. I cannot do my work properly I need to keep going out in my car to find a good 3G/4G hotspot. I told BT I worked from home but they are doing nothing at all to help me! I would advise everyone to avoid BT at all costs they are a nightmare to deal with.
- Location
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- Location
- Antrim
- Reviewing
- BT
- Date
- 2018-08-24
- Comments
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Signed up for 18 month contract and Paying for SUPERFAST FIBRE Advertised Average speed is 50Mb. Only getting 0.01Mbs!! phoned the call centre and they say my guaranteed speed is only 0.5Mbs!!!. They said it said this in the small print on the contract and laughed at me saying " Ha Ha Ha.. You did not read the small print" upgrade to the fastest service, I am already paying for the fastest service available, why am I being charged for premium service and getting slower than dialup? I work from home and can't work, it very frustrating and my employer is not impressed I could lose my job over this.I have spent 12+ hours trying to be understood by a foreign call centre. They won't do anything to try and help me BT don't care if I loose my job over this!!!
- Location
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- Location
- ARBROATH
- Reviewing
- BT
- Date
- 2016-01-31
- Comments
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i cant get through on phone as they just hang up. the speed is much lower than promised. any problems you have they dont want to fix without trying to charge £129.99. should never have went with bt!. cant give no stars or half stars 1 star is still to good for the service you recieve
- Location
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- Location
- Archway Lodge Stable Yard Mentmore
- Reviewing
- BT
- Date
- 2021-02-09
- Comments
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Speeds are very bad 3.83 mb
- Location
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- Location
- Ardgay
- Reviewing
- BT
- Date
- 2022-05-16
- Location
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- Location
- Ardrishaig Argyll
- Reviewing
- BT
- Date
- 2017-08-10
- Comments
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Broadband speed is shockingly slow
- Location
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- Location
- Ardrossan
- Reviewing
- BT
- Date
- 2015-06-19
- Comments
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Very patchy customer service. If you fall into the right category, it's not too bad, but if it's a bit complicated, then you've got no chance. For a communications company they're very difficult to get in touch with.
- Location
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- Location
- Argyll
- Reviewing
- BT
- Date
- 2018-06-16
- Comments
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I transferred to BT Mobile after 14 years with Three. Not only did I get a cheaper deal, but the 4G average is 97mbps compared to Three’s 53mbps. I honestly thought that all providers used the same masts. I’ve had 2 issues with 2 calls to knowledgeable people in the UK! What a difference not having to repeat myself again and again. Both calls were answered quickly and sorted in a single call. I have signed up for BT Plus and Broadband speed is decent for my area. Having double my mobile plan means for workers from home I can tether to my iPhone and get websites uploaded 700% quicker. I still believe the fixed line could be quicker, but overall, very good to have a British brand firmly back in Britain!
- Location
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- Location
- Argyll
- Reviewing
- BT
- Date
- 2018-08-18
- Comments
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I have been with BT for 10 years and watched their customer service slide and slide to the point they are unreliable and take a long time and a lot of calling to resolve basic problems. Staff vary in knowledge and helpfulness.
- Location
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- Location
- Argyll
- Reviewing
- BT
- Date
- 2014-02-11
- Comments
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Reviewing this simply due to the fact of how shocking BT's Broadband is. For the last year the Broadband in our area has been disconnected every second night without fail during peak times for around 1-2 hours, on top of this when it is actually running you are lucky to get any decent usable connection, when streaming video's you are consistently directed to 140P, even on this you still run into buffer problems, whilst contacting customer services about the situation BT essentially said there is nothing they can do until Fibre is installed, even then I doubt their speed will be all that great. Would highly recommend not going with BT for Broadband.
- Location
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- Location
- Argyll, Scotland.
- Reviewing
- BT
- Date
- 2014-12-01
- Comments
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Having been with another company for over 25 years I transferred to BT Broadband. Before doing so I asked and was told that I could ask, if it ever became necessary, to speak to someone whose first language was English - no need to say anymore about that (And I have no prejudices) it's just that I'm not a qualified English teacher! So after three different contracts I eventually got my equipment. BT admin is a total disaster. Things have been going along reasonably smoothly, apart from when they tried to blackmail me into signing up again for 12 months in order to get BT sport. But FINALLY - for some unknown reason I recently received my latest email bill from BT. When I tried to have a look at this - instead of the usual pages coming up I was informed that I would have to register with a new BT ID. Now my troubles really started. I spent 1 hour and 20 minutes trying to explain to a person whose first language was not English that I was quite content with the system that I had been using for the past 25 years i.e. Outlook Express. I asked to speak to the line manager but he was too busy so it was arranged that a person from the next level up would phone me to resolve my problem. This WAS done and the level 2 agent spent over 20 minutes with the system so that I would continue getting my email via Microsoft Outlook Express. Needless to say this hasn't happened. Now I can only get my email through the BT server, using a BT email system and already I am getting spam that I've avoided for over 20 years and, into the bargain, I'm also now getting BT ads for other companies that presumably pay BT for the privilege. BT ARE A CROWD OF MONEY MAKING GANGSTERS _ DON'T EVER SIGN UP TO THEM!!!!!!!
- Location
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- Location
- Arnold
- Reviewing
- BT
- Date
- 2024-02-24
- Location
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- Location
- Ashford
- Reviewing
- BT
- Date
- 2022-06-15
- Comments
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I am appaled at BT and it's behaviour towards customers. I had returned my equipment which they confirmed receipt but the still insist on a charge of £30 for a dish that they claim that they sent me 5 years ago. Also after leaving, they took another direct debit which put my account in credit. I have been bannging my head agaist a wall with their useless customer service to return the money but they promise next week and next week and next week. An absolute disgrace.
- Location
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- Location
- Ashford
- Reviewing
- BT
- Date
- 2017-06-12
- Comments
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the wort internet I ever had. BT cant provide proper services even they say so
- Location
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- Location
- ashford
- Reviewing
- BT
- Date
- 2020-12-09
- Comments
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Terrible service, fault with broadband and have to wait couple of weeks before they can look at the fault, been told that they don't have to fix the fault within the first 30 days. Would be quicker for me to change broadband suppliers but BT will charge me £200 plus to leave before contract ends.
- Location
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- Location
- Ashford , Kent
- Reviewing
- BT
- Date
- 2017-02-16
- Comments
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Joining the club of BT frustrated customer .!!!
Nothing to add to the other reviews . I am so shocked how a British company like BT Trap the customers , being rude to the customers and hang up the phone for a mistake done by BT.I have forwarded the complaint along with these reviews to Ombudsman Communications .
Libby Bar , be proud of your worst customer service team , I bet they are following their leader .
- Location
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- Location
- Ashford Kent
- Reviewing
- BT
- Date
- 2014-07-22
- Comments
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When BTMail started, I lost all my email addresses on MacMail, I contacted BT on 3 occasions and spoke to BTIndia.on all 3 occasions it ended up after they had read thru their sheets with failure. I have paid my line rental for the year so would lose this if I try to move to another ISP.
I was told it was a problem for Apple which is rubbish and that I should pay £35 and talk to them. Lately I got Sky TV and although I have Infinity it still takes up to 20 minutes to download a one hour programme if you try to do it at 5pm
I am waiting to see what they do next. Maybe it will be someone in the UK!
- Location
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- Location
- Ashingdon
- Reviewing
- BT
- Date
- 2017-01-16
- Comments
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Too slow for fibre optic and too expensive for the speed.
- Location
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- Location
- Ashington
- Reviewing
- BT
- Date
- 2018-07-20
- Comments
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Internet kept dropping out and i Spent months on the phone to them to be fobbed off and passed on saying they've found a fault but arnt sure what it is had engineers booked and cancelled without being informed so took a unpaid day off work for nothing they have no interest in fixing anything and have said I'm entitle to no compensation because it isn't total loss of internet it's only intermittent but what use is internet if it only works for 5 minutes then disconnects for 5 minutes and so on this is the worst broadband I've ever had and as for the call centres being up based what a load of manure this company should be called Indian telecom
- Location
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- Location
- Ashington
- Reviewing
- BT
- Date
- 2016-03-14
- Comments
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BT was good for the first year however they have decreased my broadband speed and it is now 10x less than it should be. I do not recommend this broadband.
- Location
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- Location
- Ashton
- Reviewing
- BT
- Date
- 2018-09-10
- Comments
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I'm so ******* done with BT it's absolutely slowest internet I ever had!!!! Paying monthly is more than 50£ FOR WHAT???? Always disconnect's , very slow, and Then you try to contact services and after you trying to explain the issue they hang up the phone! You know you can find it better network for 50£ in month so I'm so done.!
- Location
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- Location
- Ashton Hayes
- Reviewing
- BT
- Date
- 2014-03-13
- Comments
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Beware of BT. I live on my own and I have had no phone now for over two weeks. They text you with an appointment and then they do not turn up. The staff do not tell the truth to customers. My health has been affected by the way they have dealt with me. Sadly I have lost my mother unexpectedly and she was on a 24hour care system whilst I worked full time so that I knew she could get help if she needed it . Yes they will leave people without contact before they will fix the problem. Terrible firm to deal with even if you pay your bills by direct debit. Papers here I come with my story.
- Location
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- Location
- Ashton in makerfield
- Reviewing
- BT
- Date
- 2024-03-31
- Comments
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Everyday I'm having to start my router an yet again no signal so no Internet this been going on months an now they say they want a cancellation fee an for what I'm not even getting the service I'm paying for my broadband is off every other week for over a week sometimes 10 days never had any compensation still paying my bill for my broadband an not receiving the service can't wait till my contract up then I can relocate to someone else absolutely disgrace I'm fuming never get anywhere with customers service half the time they havnt got a clue what I'm saying I've had endless engineers that stand there with laptop an don't do anything else suppose to have sent new router that never arrived I'm just beyond done with bt there service an speed of broadband is not what you ac8get coming through the router always slow always disconnect I've never had this problem before only with BT I'm looking for another supply as I write this shame on ypu bt your crap
- Location
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- Location
- Ashton under Lyne
- Reviewing
- BT
- Date
- 2019-08-30
- Comments
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18 month contract with BT, first few months everything was ok, good speed and reliability, then things deteriorated rapidly. Speed dropped and is now half of what I was promised, connection drops out constantly. I have complained on several occasions and was advised to reset the router on a weekly basis, reset it once but then for some reason it wouldn't reset again. I am now in the process of switching provider and am hoping for an improvement but one thing is for sure, I won't be returning to BT.
- Location
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- Location
- ashton-under-lyne
- Reviewing
- BT
- Date
- 2018-06-18
- Comments
-
went with BT to save money on the TalkTalk after five year. BT are absolute rubbish for £30 a month I can get better broadband is like 90's DSL. only 2 Wi-Fi devices working at same time.
- Location
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- Location
- Astley Shropshire
- Reviewing
- BT
- Date
- 2017-05-05
- Comments
-
Promised delivery before Christmas but delayed til January.Waited in for three days for engineer to connect. As it happened I didn'tneed to grr :( as it was fixed at theit end. Customer service id abroad and there are communication difficulties.
Intermittent disconnects.
Pretty cheesed off with a price hike about two months after being connected and to find that I am part of fon
- Location
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- Location
- Aston, Henley-on-Thames
- Reviewing
- BT
- Date
- 2018-05-04
- Comments
-
Where ever I go in my day I have pretty reliable service on my phone be it 4G or work broadband. I come home and I have to wait for everything I need to do online. I’m on the fastest BT ranking but cannot change it due to its Connection to a business account. I always know I’m getting close to home or I’m on the home broadband because my phone slows down. Not only that I get the joy of casually of having to wait for my Rueter to reboot for five times in one evening. Favourite thing when that happens. I sometimes switch my phone to 4G from my own Wi-Fi connection because it’s faster.
- Location
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- Location
- Attleborough
- Reviewing
- BT
- Date
- 2020-11-15
- Comments
-
After years of sub 5 Mbs speed, and waiting to be connected to fibre (about 300 yards from the house), we installed 4G broadband. We now get 30-35Mbs download, and about 10-15Mbs upload. This may be pretty pathetic for city dwellers but if you live in the countryside you will appreciate that these numbers are high. So if you live in the middle nowhere, like us, it might be worth trying a 4G service. We needed an aerial on the outside of the house, but BT installed that for free, a rare example of good customer service. We pay £50 monthly and are capped at 500GB monthly, but again, having tolerated miserably bad speeds for years we're quite happy at the moment
- Location
-
- Location
- Australia
- Reviewing
- BT
- Date
- 2018-08-29
- Comments
-
Appalling service. Ryan was so rude and difficult to work with.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.