3,590 Customer Reviews over 90 pages
-
- Location
- Warrington
- Reviewing
- BT
- Date
- 2019-01-14
- Comments
-
Never had any problems with BTs broadband services and the smart hub range is outstanding. I don't get any buffering and the additional free services such as the free Wi-Fi hotspots are really helpful. BT can be a more expensive service but value for money especially in terms of the added free services (Wi-Fi hotspots, cloud storage and virus protect) and the broadbands performance alone makes it worth the couple of quid more you pay. overall great experience. I think a lot of people forget how much they use their broadband and don't give much thought to it other than getting the cheapest deal available. When you've got a household all using the broadband 24/7 and you've decided to pay the least you can for your internet its not surprising when you don't get a quality service.
- Location
-
- Location
- SALISBURY
- Reviewing
- BT
- Date
- 2024-01-26
- Comments
-
Been with BT longer than I care to remember. I rate servoce above pride everytime. My most recent experience is typical of their services. I received an email saying they had noticed a drop off in speed every now and again over the last 3 weeks and that they would look at it and I would be contacted over the next 5 days. Within 24 hours there was a knock at the door and an Openreach engineer came in checked the set up changed the connection box fully tested the system over the next 30 minutes. Worth the money
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-04-26
- Comments
-
The router came 2 days earlier than it was supposed to. The internet was activated the day it was supposed to. The speeds are great all day. Customer service was polite. It seems BT has turned a corner, at least in my case...
- Location
-
- Location
- North Lincs
- Reviewing
- BT
- Date
- 2022-02-18
- Comments
-
Mostly it seems people only write reviews when they are unhappy with a service.
We left BT many years ago when they had overseas call centres and the service was shocking.
Reluctantly went back when Openreach installed FTTP and BT were the only company to offer high speed BB.
The service has been excellent, we got 3 boosters so good wifi throughout a latge stone house. The speed is as promised around 70mbps and there have been no issues.
It's not the cheapest BB out there but compared to the 7mbps we got from Sky it's a whole different league.
- Location
-
- Location
- Newcastle
- Reviewing
- BT
- Date
- 2019-06-25
- Comments
-
Ilana’s customer service today was brilliant - clear explanation, took 12 minutes to handle what I anticipated could take 1-2 hours.
Thank you for what is clear dedication to your customers!!
Could not fault.
- Location
-
- Location
- St Albans
- Reviewing
- BT
- Date
- 2021-11-03
- Comments
-
Texted BT am as no house phone or internet. Got automated message saying up to 48hrs to fix. Just 2hrs later engineers attended and fixed fault in street machinery. Everything working perfectly. Can only speak as I find, brilliant service.
- Location
-
- Location
- Greater manchester
- Reviewing
- BT
- Date
- 2017-11-05
- Comments
-
I'm going to start with the positive of we had a great member of the BT team who helped us in every way he possibly could and I cannot take that away from him but however his fellow employees are absolutely disgraceful extremely rude and refused to give their name for complaint.
The wifi is absolutely appalling !!! I thought this was the 21st century ! Fees like the 90’s with the dial up internet ! I've never experienced a wifi as terrible as this one. Apparently he router/hub has won awards for its speed well I can tell you it's a shambles ! It struggles to load the smallest of apps! When I try to use BT sports the wifi cuts out completely and the channel won't work due to the poor excuse of wifi. Struggle to stream on the BT sports app , incredibly disappointing ! Left sky because of how shocking they were ! Seems they are al the same !!!
- Location
-
- Location
- St Columb Major, Cornwall
- Reviewing
- BT
- Date
- 2009-08-08
- Comments
-
It says my line's good for 6MB/S, i'm downloading/streaming at 7.1MB/S. Always on, Very reliable.
- Location
-
- Location
- Elstree
- Reviewing
- BT
- Date
- 2009-08-09
- Comments
-
Get very good speed and home hub is excellent
- Location
-
- Location
- Coleraine
- Reviewing
- BT
- Date
- 2022-12-06
- Comments
-
Had the most amazing phone call the guy on the phone was professional and helpful, great customer service.
- Location
-
- Location
- DUNOON
- Reviewing
- BT
- Date
- 2018-03-10
- Comments
-
I foned on the 8th March , afternoon, I had a BT guy at my door by 845 the next morning in Dunoon. The man was very friendly and explained things very well and resolved my problem and I felt that he did his job very well. All I know is he has jinger hair and works in dunoon. Great asset to your company.
- Location
-
- Location
- Glasgow
- Reviewing
- BT
- Date
- 2014-06-08
- Comments
-
Problems occur with every company but in my experience BT resolve them effectively...I love the new Infinity and the TV from BT which - if you compare it to some alternatives is great value for moeny. Ignore the moaning minnies
- Location
-
- Location
- Northamptonshire
- Reviewing
- BT
- Date
- 2021-05-27
- Comments
-
BT has been amazing for me I got the fiber 250 package with halo 3+ I get amazing speeds and if anything goes wrong they are quite good at helping me out, I also get bt mobile discounts because of halo 3+ and having there broadband, I definitely would recommend
- Location
-
- Location
- Torquay
- Reviewing
- BT
- Date
- 2021-02-02
- Comments
-
I've been a BT customer since I moved from Sky 8 years ago. Moved the service to the new house 2.5 years ago with some problems with the new set up. Since then I have 74mb up and 18 ddown 24 hurs a day EVERY day. I am now moving to the FTTP 300 mb option and have had the xternal work done (cable from the cabinet 30 yards away) and I'm now waiting for the internal connection, delayed due to the epidemic. I have always found the broadband rock steady and at the speed advertised. I do not use the BT router/wireless hardware as it is far too restricting in how you can set it up (30 years in the IT) industry. No company is perfect but I am a happy bunny with them and would not change suppliers.
- Location
-
- Location
- Huddersfield
- Reviewing
- BT
- Date
- 2016-01-20
- Comments
-
Firstly I have never worked for BT, or in any company related to broadband etc., just used this service for phone & broadband since 2005.
I have never had a problem with phone, speed or router which is still the original one I got free in 2005 and set up myself at my previous property and after my house move! Customer service on the two occasions I've needed it (with PC, no probs at all since I moved back to Mac) has been excellent. Despite being abroad, the advisors were helpful, knew their stuff, sorted the issues & rang back later to check all was well. Phoning UK just before contract expiry has allowed me to negotiate a better price each time and whilst BT is not the cheapest, I would never change (unless something happens in the future to alter my opinion).
- Location
-
- Location
- Belfast
- Reviewing
- BT
- Date
- 2009-08-21
- Comments
-
pricey, but very good service and speed
- Location
-
- Location
- Southport
- Reviewing
- BT
- Date
- 2020-01-08
- Comments
-
Had some issues with customer service in the past but picking up the telephone to call someone will get you much better service than live chat. Reliable service and speed. My price went up after 18 months but a quick phone call telling BT I'd found a better offer elsewhere and they brought my price down by more than half price a month. Highly recommend.
- Location
-
- Location
- Yorkshire
- Reviewing
- BT
- Date
- 2022-12-09
- Comments
-
BT customer service went the extra mile compared to other service providers and ensured I got a good all-round customer experience. Recently moved into a new home, BT had me set up in 48hrs. Other providers quoted from 2weeks to a over a month.
With this being my first time moving I made the mistake of placing a order with a different provider and then changed my mind and placed an order with BT. This caused an issue I didn't know it would cause. BT explained my ISP was blocked by the first provider I had placed an order with, BT cancelled in 24hrs and told me to order when sorted, it took less than 15mins to explain this to me and correct the issue (They even phoned Openreach to check). The other provider cancelled 16days later (and I had to call to find out). On the day of activation with BT, my service was up and hub delivered by royal mail by 10:00am.
People tend to leave reviews only when something frustrating happens but I'm generally chuffed with how BT handle issues and provide good customer service. Compared to the few providers I experienced they're much better.
- Location
-
- Location
- SW London
- Reviewing
- BT
- Date
- 2015-12-06
- Comments
-
I've been with BT for longer than I can remember 6 or 7 years I think(since Pipex sold out). Upgraded over that time as new services came available - from regular broadband, to Infinity and now Infinity 2. I have never had a service outage and never had a router problem. YouView box for TV is another matter, but customer service was excellent when needed for that.
Broadband speed has always been consistent and fast, with no noticeable slowdown at any time of day.
I visited this site to check EE reviews as their packages are much cheaper than BT. EE reviews are dreadful and shocked to see BT don't fair much better. Maybe we only get our pens out when seriously miffed, and sit contentedly idle when all is well? As a very happy long term BT customer thought I should buck the trend!
- Location
-
- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2015-05-08
- Comments
-
I've been with BT for the past 18 months. BT infinity 2. To be honest it was rather brilliant, beside the price. Initially had some problems to get my Sainsbury voucher but eventually got it and it had promised 100 pounds on it. Broadband was reliable - never had any drops in connection and after setting the router properly I stopped having issues with iPhone connection etc. Router broke once, but I was offered another one in no time. Overall I was very satisfied but I'm gonna leave them because of the price.
- Location
-
- Location
- Penge
- Reviewing
- BT
- Date
- 2022-10-08
- Comments
-
We had BT in South East London for 6 years that they were rock-solid. We maintained over 50 Mb/sec, except for one period. When we called then fixed it and we never had another problem. Renewing each time allowed us to keep discounts (although a bit of haggling is required). We were very pleased with the reliability of service.
- Location
-
- Location
- Sevenoaks
- Reviewing
- BT
- Date
- 2020-09-14
- Comments
-
I get 73 Mbps download and 18 upload on BT Fibre 2 package. I am lucky being just 120m from the fibre junction box so the copper wire last leg is relatively short. When things go wrong (about once a year - usually the service suddenly slowing down or needing frequent modem reboots) BT support has always been very fast and efficient. If they cannot fix the line remotely, an engineer has always arrived within a couple of days and the latest modem sent by post - all at no extra charge. You don’t often hear this... but I think the BT service is excellent.
- Location
-
- Location
- Sittingbourne
- Reviewing
- BT
- Date
- 2009-10-01
- Comments
-
BT Business customer - very happy with price and performance.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2019-03-16
- Comments
-
Had Fibre Broadband since 2011. BT Infinity was my first taste of superfast broadband back then. In the last 8 years have tried Sky, TalkTalk and PlusNet but back with BT since 2017 and will stick with them as had numerous troubles with all the others. For me BT has proved very reliable with 99.999% up time and great speeds. The one time my router failed they replaced within 48hrs, and when the line from my house to telephone pole had an issue they had OpenReach out to fix within 12hrs, on a bank holiday weekend! My internet connection is essential to my life, BT not the cheapest but so far have easily proved the most reliable. Came on here as my BT contract was up and wanted to check out ratings for some alternative providers who were offering some amazing deals. However weighing everything up I think I'll pay the extra and stick with BT as (in my area at least) they're delivering a pretty solid service. NB - I have SuperFast Fibre 1 and get 67MB/Down and 18MB/Up which is well above the advertised speeds so very happy with that and more than enough for my needs, even with 5 smart TV's in the house!
- Location
-
- Location
- Newcastle upon tyne
- Reviewing
- BT
- Date
- 2017-05-27
- Comments
-
Previously with talk talk, after having my bank details leaked by them and the shocking customer service I decided to switch to bt fibre.
Called up and ordered, they cancelled my contract with talktalk on my behalf and even paid off the rest of my contract. Engineer visit took almost 2 weeks to come out but apparently I lived in a high workload area which is fair enough.
The speeds I get are brilliant, I get 71mbs with a cable and right now I'm sitting in the garden (3 rooms away) and getting 51mbs wireless speed.
I did have an issue with my phone line and when I called up, they found the issue straight away after a couple tests and sent an engineer to fix it.
I couldn't recommend BT highly enough!
They've been great
- Location
-
- Location
- Solihull
- Reviewing
- BT
- Date
- 2020-02-13
- Comments
-
I am pretty sure that some of the less favourable reviews are concocted by other broadband companies to put you off using BT. Maybe I am one of tjhe ucky ones, but in all honesty I have had excellent servic e from BT. The only time I had to have an engineer in, was because of my own stupidity when making connection between the PC and router. I have found over the last seven years that the broaDBAnd has NEVER failed, that the speed is most satisfactory and the price is admittedly high, but it's the old story- you get what you pay for.
- Location
-
- Location
- Banbury
- Reviewing
- BT
- Date
- 2019-03-03
- Comments
-
Unexpected, amazing service.
I spoke with Michael, form the case management in Liverpool (that wat it says on the text send to me within an hour of my conversation which was at 8.20 pm!), who was amazing and went above and beyond of my expectations. Usually, I am not happy with BT, but on this occasion, Michael sorted out everting within an hour (I was expecting to wait about two weeks and to make a few more calls, as usual).
If BT had more agents like Michael, I would definitely consider moving my mobile service and my cable TV to them.
Thank you Michael,
- Location
-
- Location
- Suffolk
- Reviewing
- BT
- Date
- 2021-01-03
- Comments
-
after the appalling service we used to get from Sky broadband I think that BT broadband is the best thing since sliced bread!
- Location
-
- Location
- Co. Durham
- Reviewing
- BT
- Date
- 2014-11-25
- Comments
-
Have had BT Infinity 1 fibre optic broadband for a while now and never had any problems with it, speeds I am getting are comparable with Virgin and wi-fi has been more reliable. Customer service has been good too when I've had need to raise a query.
- Location
-
- Location
- Keighley
- Reviewing
- BT
- Date
- 2018-04-02
- Comments
-
I'm looking at all these reviews and can't believe it...you would think no one is happy with BT!...well I am! I know they are not the cheapest, and you can always see a cheaper deal somewhere, but sometimes the devil you know is the best options. Other than a lower speed [30mg]than expected, I am more than happy with my broadband/phone service. If the day ever comes when I am not, I will look around but not use the reviews on this site for reference as they are not a reflection of the true situation with any provider.
- Location
-
- Location
- Rotherham
- Reviewing
- BT
- Date
- 2014-11-28
- Comments
-
I signed up to BT and I can honestly say I found them a very reputable company. There customer service was excellent & very open to reason when it came to a complaint. I only left because I found a cheaper package which sadly BT couldn't match at the time. Sadly not long after I left BT they rang & offered me a cheaper deal than what I was originally paying. But I had already paid my up front line rental with my new provider. I'm hoping the ISP I'm with now will live up to its expectations. If not I would gladly return to BT even though it ment I was paying a little more. I've read some of the bad reviews BT have received. But I can only go on my experience with them & I would personally recommend them.
- Location
-
- Location
- Romford
- Reviewing
- BT
- Date
- 2017-05-19
- Comments
-
We mostly see negative remarks against BT. I have never had a problem with the service received. I especially enjoyed the service received from an agent called Alden who called me regarding the BT Cloud Voice Service for my business. He did have a slightly foreign accent but good nevertheless. Keep it up guys.......
- Location
-
- Location
- Sheffield
- Reviewing
- BT
- Date
- 2015-08-24
- Comments
-
Just had bt package activated,very impressed,everything turned up on time,activation on time,early days but very happy with the service
- Location
-
- Location
- MALV ERN worcester
- Reviewing
- BT
- Date
- 2009-08-06
- Comments
-
MAKE no mistake BT cost a bomb and charge TOO much, but in return you get an A1 service(24/7) and i've had 3 outages in 3 years lasting a total of 30 mins.
- Location
-
- Location
- Winterton
- Reviewing
- BT
- Date
- 2018-07-02
- Comments
-
Been having problems for a while now with my connection dropping out. Used there fault checker on the website. They found the fault and sent an engineer within the hour! WITHIN THE HOUR! new line installed and the cable put into a new place in my living room at my request. Now im not getting any drop outs. My speed has TRIPLED to within 5mb of the 80mb/s im paying for and upload is upto 20mb/s. All sorted and fixed within 4 hours of my initial problem. Cant fault that at all
- Location
-
- Location
- Isle of skye
- Reviewing
- BT
- Date
- 2014-02-18
- Comments
-
I was with talk talk for the last few years. Recently my broadband speeds were down to 0.5 in the evenings making watching youtube or anything impossible. I spent hours on the phone to their help line and had an engineer out who said there was no problem with the line.
I decided to move to bt although the reviews online made me wary. I had good reports from friends who are using bt broadband. I took the plunge and ordered bt unlimited broadband with evening and weekend calls. I received my hub 2 days before connection date. And on the day of connection I was struggling on with my old talk talk connection at a speed of 1.5 and received a text from bt to say my bt broadband was ready to use. I unplugged my old router and plugged in my new bt hub. Took just a couple of minutes including taking it out of the box. The router took a couple of minuted untill the light turned solid blue and typed in the wireless key and password into my ipad and was online. Less than 5 minutes and it was surfing at a speed of 6.5 I have only had it for a week but the speed has remained above 5 in the evenings and during the day. So far very happy but I will write another review if there are any problems at a later date. I still think that getting reviews from friends and neighbours in the local area is far better than online reviews.
- Location
-
- Location
- TURVEY
- Reviewing
- BT
- Date
- 2018-02-11
- Comments
-
BT Infinty is really good - the kit is really well packaged, simple to set up and performance is good and stable.
Fundamentally good product makes up for the wacky world of BT customer service - perseverence is the key - keep going till you find someone sensible to talk to and ignore the muppets (eg the nice man who advised we had a problem with the underground pole). So far all has eventually come good in the end.
- Location
-
- Location
- Biggleswade
- Reviewing
- BT
- Date
- 2019-02-22
- Comments
-
No issues, just expensive
- Location
-
- Location
- Berks
- Reviewing
- BT
- Date
- 2020-11-26
- Comments
-
Router is excellent. Full speeds on wifi upstairs. I pay fot 50Meg and usually get 42Meg. No down time at all in last 18 months. Free Anti-virus plus other perks etc. Pricey, but you get what you pay for.
- Location
-
- Location
- Bristol
- Reviewing
- BT
- Date
- 2023-05-27
- Comments
-
Having problems with outage , will be 6 days by the time its fixed. However, can't fault customer service. Easy to get hold of a human on the phone, quick to answer and always try to be helpful. Major fault so are sending me out a free minihub. Other providers are hard to get hold of and its frustrating but I think the ease of getting in touch with them is a breathe of fresh air despite the outage.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.