BT Wi-Fi (aka BT Fon) Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT Wi-Fi (aka BT Fon).

Recent Customer Ratings for BT Wi-Fi

  • Satisfaction
    2.4 stars
  • Customer Service
    2.7 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 127 customer ratings since 2019-08-08 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

86 Customer Reviews for BT Wi-Fi (aka BT Fon)

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Reviewer Location Reviewing Date Ratings
Paid for 5 days connection to a bt hot spot because I had some work that needed my laptop.
The service has been virtually unusable, had to login multiple times. Lost all of my work now
What a rip off, complete waste of 17.99
Will not be using bt products again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Wellington BT Wi-Fi (aka BT Fon)  
Very unreliable. Works then doesn't work then works again.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    1 star
Northern Ireland BT Wi-Fi (aka BT Fon)  
Lately the service has been very poor. Seems like 50% of the time I cannot connect to the internet.
Had very good Customer Service a few weeks ago regarding my account - staff are great but connection can be egregioous.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    2 stars
West Midlands BT Wi-Fi (aka BT Fon)  
Waste of money. Signal is strong enough to sign up. Sign-up impressive. Very responsive. Since then. Max 2 mins. Low powered signal. Signed up for 1 month based on the speed of the marketing page. Won't do it again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ardglass BT Wi-Fi (aka BT Fon)  
Maybe works half the time. Won't stay connected for very long. I would hope to pay for a full month of the internet with the price it was that it would be decent speed and reliability that's a lie. I feel scammed out of my money. Don't purchase unless absolutely necessary and maybe then look for other ways to get internet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brandon BT Wi-Fi (aka BT Fon)  
Disgusting quality of connection, I'm paying for wifi to keep on disconnecting won't let me login through my phone for the most of the day, I have to wait around until it finally decides to conne t and thats with full bars, I beg you pay for a decent broadband, sadly virgin media isn't avaliable in my are so I had to use this garbage, never again, wish bt went bankrupt
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grays BT Wi-Fi (aka BT Fon)  
Scam. Paid for one day pass to have internet for a job interview. It never connects. Never was able to log in for my interview and ended up calling the recruiter by phone. This is not WiFi, it is pure scam.. Waste of money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT Wi-Fi (aka BT Fon)  
This a pure scam, as soon as you buy more than one day package it doesn’t work anymore! I don’t know how it’s possible that this service is still up! Police should investigate about
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bermondsey BT Wi-Fi (aka BT Fon)  
If you have ever had BT broadband and don't any longer then DO NOT buy the packages from the hotspot use your old details to access the hotspot, i had BT broadband 2 years ago then one day a hot spot was installed around 50 yards from my property so one day i tried to use my old details (Bt account) and it connected me with no issues now i don't even pay for my internet and further more install BTwifi app when out and about it connects you straight away no signing each time you want connected, The connection to the hotspot allows me to watch videos online and even use it to play games online, I connect my pc to the hotspot then turn my PC into a Virtual Hotspot so everyone in my home can use the internet.
  • Satisfaction
    5 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Scotland BT Wi-Fi (aka BT Fon)  
Broadband barely ever works no matter where we place the WiFi. Even if it does work, it's only ever slightly working thus being almost pointless, this has led me to having to burn through mobile data and completely drain it resulting in purchases for what I should already be able to do and not need to put phonecalls before the WiFi, I'd rate 0 stars if I could. Hate BT wifi with a passion
Goole BT Wi-Fi (aka BT Fon)  
Absolutely terrible.
After taking £39 this set up can't keep me online for more than 5 minutes without knocking me off.

I'm sure there will be no refund available. Just don't waste your money with this scam
  • Satisfaction
    1 star
Bradford BT Wi-Fi (aka BT Fon)  
Extremely bad and grossly overpriced. Connection often unavailable and subject to frequent disconnects. Logging on fails half the time as system often does not recognise you. Very slow speed.Essentially there is no customer service just the usual roundabout of form replies. No customer service number for personal help. Don't water your money.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eh23 BT Wi-Fi (aka BT Fon)  
I would give this product no stars if that was possible. A total waste of 39 pounds (I took the 30 day pack). Never again. Do yourself a favour and don’t subscribe to this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne BT Wi-Fi (aka BT Fon)  
Just awful! Bought the 30 day package for £39 and haven’t had a day yet we’re I haven’t been cut off or unable to connect. It even managed to cut me off half way through this review as if it knew what I was writing. Don’t waste your money on this truly awful product.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT Wi-Fi (aka BT Fon)  
This so-called service throws even awful Lebara 3G off the throne of flies. What a stinker. Most of the time you won't find reliable connection. I've literally scanned the streets of central London on emergency. You will get very familiar with messages like "Out of reach", "Obtaining IP address", IP address errors etc. And as someone stated, it disconnects randomly between 3 to max 15 minutes even if miraculously getting 4 bar service. Avoid at all cost (day ask big money for this junk) unless you get a free voucher or something.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London BT Wi-Fi (aka BT Fon)  
Absolutely useless. Bought a five day deal and it didn't work from day one. No coverage, logged me out constantly and was so slow I may have well used two tin cans and a piece of string. The worst buy ever.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton BT Wi-Fi (aka BT Fon)  
First and last time. What a rip off. Slow, regularly losing connection causing me to lose work, streaming anything was impossible, and £18 for the privilege. My free WiFi on the MegaBus coming down here beats this service hands down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall BT Wi-Fi (aka BT Fon)  
Extremely unreliable. Connection will randomly drop, sometimes the sign in page won't show, sometimes you won't be able to even connect to the router. The speed is usually fine. Prone to randomly disconnecting or requiring you to sign in again literally minutes after first signing in
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Hendon BT Wi-Fi (aka BT Fon)  
Once you sign up and pay, you’ll never be able to use the internet as you just won’t get any signal. Seriously - avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheltenham BT Wi-Fi (aka BT Fon)  
Okay so, before moving to Birmingham, BT was alright. Could watch videos, movies and even play games. We had the fast package and it was working fine. After we moved to Birmingham the internet went to hell, first of all, they don't have fast broadband where we live and had made no effort to get it here or at least give us a much cheaper alternative. Second of all, if my husband and I use our laptops to watch videos on youtube, the internet will just go to hell. We can't load videos even in 144p, if a third person is connected then that's it, you an say bye bye to internet.... It's also really stupid that they keep sending mails and put billboards up with how amazing the speed is and all that b.s, when it's actually absolutely false advertisement
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham BT Wi-Fi (aka BT Fon)  
Literally the worst. Never works, nothing except my laptop can connect, and that's a bit difficult. What I'm trying to say is - it's a massive waste of money - you could get broadband for half the price and a hundred times the speed from the flipping post office. Just... Don't.....
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
England BT Wi-Fi (aka BT Fon)  
Was unaware I was siging up with company called fon thought as bic to click was on bt web site , ended up talking with a guy in some far away country to sort out issue when after 1 day into a 5 day bundle it logged me out and had to buy another 1 day bundle to get online to find out who to call then after talking to bt found out this fon company is not part off bt ...will not be using again ..IF I WANTED A DIFFRENT COMPANY THAN BT I WOULD HAVE LOOKED FOR ONE ... NOT IMPRESSED.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Letchworth garden city BT Wi-Fi (aka BT Fon)  
It's a scam, paying BT 17,99 for 5 days I feel I got scam it never work, even when it works speed is so slow can't even open an email to check, what wast of money paying for BTwifi-Fon DONE BUY IT better go get sim card and pay for internet future on local store 1 pound for sim card 15 to20 pound internet free for 30 days and it works
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT Wi-Fi (aka BT Fon)  
Apalling. Total waste of lots of money for a disgrace of a signal and speed. Everything good for the first day and then once you pay for longer term it goes to hell. Customer service is just as bad if not worse. Save yourself money and energy and stay away. Anything else will be better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT Wi-Fi (aka BT Fon)  
Bought a 24 access because I am visiting a relative who does not have wifi. Wifi was great at times, and then suddenly dropped out for no reason.
  • Satisfaction
    1 star
Birmingham BT Wi-Fi (aka BT Fon)  
Well where do I begin! This broadband can only be described by the word tragic. It is as if the router has cling film around it as there is no signal 99% of the time. This is the worst wifi I have ever come across. The customer service team act like morons and treat you as if you have no clue and are stupid! A shambolic service for a premium price!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield BT Wi-Fi (aka BT Fon)  
I can not recommend BT highly enough. I have been a customer of virgin broadband for many years. I would have weekly problems, hours with no internet and “glitchy” internet. I was nervous to move supplies but a neighbor recommended and I can’t believe I waited so long to move! I get WiFi in every room with no glitches at all! I can’t telk you what the technical support is like (Virgin’s was terrible!) because I haven’t had to use it in 10 months!! I urge everyone to move!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottinghamshire BT Wi-Fi (aka BT Fon)  
I am in temp housing for twelve weeks while work is done on my flat so I decided to get a pay as you go broadband, this was pretty cheap at £120 for 90 days with no contract. For some reason the 90 day option never worked at the start when I joined so this added £30 I did not need to spend.

The speeds are decent for me at 5mb both up and down, but the uptime is around 90% with too many random small outages and too many hour plus disconnects.

As far as I can tell I get wifi from the local startbucks which is probably something you need if you want any decent monthly amount of download and I do get close to 1tb a month with constant downloading.

It is a decent temporary service for me, let down by the terrible cust serv and low reliability.

I would have given it two stars for reliability but it requires you to log on daily at 3am to 5am or it stops, so I usually have another two to four hours downtime every day.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Glasgow BT Wi-Fi (aka BT Fon)  
I am utterly appalled and disappointed with the service and quality of this product. My wifi constantly goes down, and provides awful speeds when working. The range is also shocking, with it barely even reaching one room. This is particularly disappointing, considering their alleged 'whole home wifi' promise.

Despite this, what really makes this company stand out for their abysmal quality is the customer service. One man I spoke to was outrageously politically incorrect, and perhaps indeed racist. His hardline right wing views weren't asked for, but he forced them on me regardless.

It is safe to say I will not be using this device again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT Wi-Fi (aka BT Fon)  
Great on the first week. Now onto the 4th day of second week. Keeps cutting off signal almost non existent whether i am indoors or outdoors. Now this morning cant even connect. Dont bother waste of money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff BT Wi-Fi (aka BT Fon)  
Totally a waste of money bt are a rip off as they always have been won't be getting any of my cash anymore I can watch a film on my phone but won't let me play my online game.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BT Wi-Fi (aka BT Fon)  
Total dog ****. Their BT Fon setup is ridiculous. 21st century, you clowns. 56k modem speeds are not acceptable under ANY circumstances. You are a joke of a company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidenhead / Slough BT Wi-Fi (aka BT Fon)  
It's a scam, through and through. DO NOT PAY FOR BT-FON OR YOU ARE BEING RIPPED OFF. Pay for bt WiFi? You can use WiFi and fon, but connect to fon and pay? You're only allowed to use fon. It's the same prices, same login, they just like to mislead consumers.

The most egregious part is that your net may be fine, but if you get a 30 day voucher, they will flip the throttle to the max, to the point where I can't even access this website.

You can test this yourself. Pay for 1 hour, do a speed test, log out, login your 30 day account, and magically, your speeds will plummet to the ground. Swap back to your 1 hour account and magically the internet is fast again.

They scam you into paying for more time, trying to save money, and once you're hooked, they cut off the service and tell you where to shove it
  • Satisfaction
    2 stars
Portsmouth BT Wi-Fi (aka BT Fon)  
Without a doubt the worst WiFi I have ever had the displeasure of using. BT is absolutely useless and I highly recommend you look else where unless you want to be extorted for all your money and get absolutely nothing in return. The router constantly crashes, there’s always problems with it. For no reason it just turns itself off and starts flashing red. I have racked up a serious bill using mobile data because BT is so terrible. STAY AWAY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheddar BT Wi-Fi (aka BT Fon)  
i pay for the 12 month contract called up btwifi to find out date of payment and thanks to the great customer service I was able to change the date and move 2 months payments into a month after, only complain is the speed, 1mb/s for download and 6m/s for upload why is upload higher and if I could get a better speed that would be amazing as some files take ages to download if they are 1gb or more.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    4 stars
eastleigh BT Wi-Fi (aka BT Fon)  
I just moved into this house. After having to wait for 14 days to have a
BT landline installed (as Virgin Media won't bother to connect it) I have ordered a BT broadband. Had to call 4 times and spend in total more than 2 hours on the phone just to order the Broadband. After which i got nottified I would have to wait another 5 weeks until the broadband will be activated. I was told that as soon as I order the Broadband I could use the BT-WIFI and BT-wifi with FON in the area. I just needed to login with my BT account. One week after the landline activation I still do not have a BT account number so I cannot activate my BT account which means I cannot use the wifi. called BT a couple more times. Then, as I have work to complete, I paid 7.99 pounds for a day with BT wifi with FON connection. Hoping my BT letter with the account number will arrive. It didnt happen and I still needed to work. So i paid 17.99 pounds for 5 days connection with bt-wifi with FON. Except this time the wi-fi was so bad, worked at 120 ish kb per second, kept disconnecting, most of the times on reconnect will just show NO INTERNET. So called BT again to complain, and the guy tells me that since I ordered a broadband, He can give me a one month voucher to access the BT-WIFI hotspot. Went to Argos and bought a WI-FI amplifier. With amplified signal, BT-WIFI works at its best at 120kb per second (which is like internet in Romania 20 years ago), with a ping of 1500 - 3700 ms and repeated timed out requests. I cannot even connect a second device to the WIFI. To think of it, in 2019, i had to pay about 50 pounds just to get the crappiest internet connection ever. BT, did you know that it is possible to have fiber optic connection brought into your house with 200Mb/s speed/ TV and landline, all for 8 pounds a month? in Romania, not UK. But still possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southwark BT Wi-Fi (aka BT Fon)  
The worst broadband provider I have ever been with
WiFi drops out completely all the time and bt always insist I need an engineer who comes over and says nothing is wrong..
Wifi speeds are always dropping to under 3 when promised fiber speeds.
Have made complaints over and over and have been promised compensation but never heard back. Will be leaving for sky asap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wales BT Wi-Fi (aka BT Fon)  
Constantly disconnects. Slow. Unreliable. Very, very overpriced for what it is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol BT Wi-Fi (aka BT Fon)  
Don’t bother it takes your money then signs you out and then asks to pay for another 1hour. If I could give a zero I would have done
Woodford green london BT Wi-Fi (aka BT Fon)  
It's basically a scam. You pay £10 for a day of WiFi and you do not get it. You literally cannot access any websites, even google. I'm not joking. Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT Wi-Fi (aka BT Fon)  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Wi-Fi (aka BT Fon) are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and BT Wi-Fi (aka BT Fon).

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