[Lin]

Orange are just dreadful!!!! I am paying for a service they are not providing! Since their recent free upgrade from 4Mb to 8Mb, I cannot maintain a connection. When I dial up, I am told my user name and password cannot be verified. I Redial, I then get the message, "Server cannot be found". I redial again, and hey, I find I am online, with 6.2Mb download speed showing... but alas, this speed does not last long, and after a few minutes I am crawling at 3.9Mb, which isn't fast enough to load the Orange Homepage without the message "Page cannot be displayed - timed out".

I have telephoned Orange many times, but they blamed me for their disgraceful service, saying it is my Anti Virus, my Firewall, the conection to my phone socket, a faulty filter, the modem optimizer needs resetting, the modem itself must be faulty, it's my phoneline, a fault on the line, the local exchange ... I've had all these excuses quoted at me from the Technical staff at Orange. Strange, but I never had a problem when the company was run by Freeserve, then Wanadoo, seems to me that Orange don't know what they are doing regards providing Internet service.

I know what the cause of my broadband problem is... IT'S ORANGE! They cannot provide a service! A service I am paying £17.99 per month for.(Day Light Robbery!!!) I will be moving on, that's if I can keep online long enough to view other broadband packages before my Orange connection dies on me again.

Lin