I've been customer for a long time and I have recently moved house. This is where all the problems started. It seems like everytime there's a virgin engineer outside in the street one of my services goes down. At first it was the broadband(had to wait 5 days for them to fix that) then the TV and now the phone line dead. On the day it went down guess what, yep a virgin engineer in the street. Seriously thinking of going to sky when contract finishes.