Beware if you move house and transfer from a fibre optic area to a copper 'National' area. These are effectively separate businesses using the Virgin brand. Your blueyonder email service will be cut off without warning and you will lose everything that was on it. I am not going to make the same mistake on the virginmedia email service: better to use gmail. The new copper phoneline/ broadband connection is terrible. We get crossed-line noises, other dial tones etc. Makes me wonder whether the BT Openreach guys who make the connections apply a bit of sabotage if they know the connection is for Virgin rather than BT.