The whole service provided by Orange is absolutely AWFUL. They don't seem to be able to sort any kind of problem out for you and the staff are obviously so fed up with being shouted at by customers that they instantly switch off the minute you challenge them on anything and transfer you to another department. (Or tell you to call another number) I have never dealt with such inefficient and frankly hopeless people in my life.
Ok, there product. I am signed up to a 8 MB Broadband package. The live box is useless and stops working when it feels like it and throws you of any site you may be on at the time. The telephone which is connected to the live box has an echo sound to it and 9 times out of 10, the person you are calling can't hear you. (By the way, yes it could be the phone, but this was brought brand new, so doubt it)
I have just done a
broadband speed test on my post code and I should be able to receive nearly 6MB. I an 199% down with orange receiving less than 2MB. I live in a 3 year old house with all new telephone connections so I doubt its that.
May the 7th (2008)is the glorious day that I can end this ****py contract and move to a company that knows what they are doing. I will never sign up for anything with the label "Orange" on it ever again. Word of advise, save your money and go elsewhere...