I must say I agree with most of the posts on here, Virgin Media do suck. I was with them for almost 6 years, from when they were NTL. Started with a 1mb line, which eventually got increased to 2mb, then 4mb and then finally 10mb. I changed my package a few times, once to 20mb and then eventually to 50mb. The 50mb broadband really is a rip off as the maximum speed I ever recorded was 37.2mb. A lot less than 50mb as stated. I've now moved into a new property and was pushed from pillar to post for 4-5 weeks with them. Firstly my new property is a non cable area and wont have cables put in for at least the next 5 years, they offered to supply me via a BT line and I thought ok least I still have some access once I move, it took them 3 weeks to tell me that they had cancelled the order because the adsl speed was "inadequate". I can only imagine they said this as BT have told me the maximum speed I can receive via a BT line is 512kb broadband? ha what a joke. Bt tried getting me to place the order for the line install and services after telling me thats the maximum speed I can get. I have no idea why the speed is so slow where I am living, but they can go get ******* if they think I am paying for 20mb broadband when I wont even get 1mb speed!

In short it seems I have drawn the short straw at my new address, the only option I really have is mobile broadband which is limited to 5gb downloads/uploads a month.