[chaza87]

Well my Broadband went down on the 20th August. I was an original Freeserve customer. I phoned and reset the livebox, nothing happened. From then on it got worse and worse. I was given hundreds of assurances, i even waited in for an engineer's call which never came. I continually phoned and was given assurances.nothing happened. I was sent a text message saying possible fault on line and the engineer was working on it-nothing happened. August went into September and September went into Ocotober.I was phoned by two other providers and told that there was nothing wrong with the line. I phoned Orange and they said there was a fault at the exchange-nothing happened. The Trading Standards said they were in breach of contract and in breach of common law. I phoned orange. They said I must wait for an engineers report. I said we were in a deadlock situation and that i wanted a deadlock letter from them. They refused to issue a deadlock letter. They also refused to return my subscription till I was back on line. I then said i was going to shut them down wth an interim interdict, that they were in breach of contract and that they were in breach of common law. I put the phone down. They immedately phoned me, gave me a MAC number and returned my subscriptions. It seems that my profile did not fit the company's profile and that they pulled the plug on me. So beware. Its best to let your contract run out and go with another provider