[ArkR09]

Last night I had to telephone SKY and cancel my SKY-Player contract I had with them. Not due to any fault of SKY, the fault lay with useless BT and my nearly non-existent speed.
Wow did I get a shock when I phoned. I was expecting to be connected to a call-centre more or less like useless BT`s. But no, I was speaking to someone from Britain who spoke my language and was very calm and sensible - unlike BT call-centres.
I explained why I was cancelling and he said I was not the first BT customer to cancel, for the same reasons as my own. And in 3 minutes he had cancelled the contract with no hassle or excuses, unlike BT`s terrible, awful customer-care.
Thankyou SKY, I just wish BT had the same personal touch with THEIR customers.