[ArkR09]

I`ve been a BT Total Broadband customer for many years and my speed has mostly been between 4MB to 5MB, dropping to about 2MB after 4.pm and at odd times down to 1MB.
But since the end of November 2008 it has dropped quite frequently to less than ½MB and remained like this all day.
Phone calls and emails to BT have resulted in not being able to understand the person at the call-centre, lack of reply emails.
And the times when I`m able to understand the call-centre person(s) they keep asking me to do the same thing - disconnect the BT Hub and wait 2 to 5 minutes and reconnect. This has never rectified the problem, I`ve done an online check of my local telephone exchange (I live 353 yards from the exchange) and it all shows green for go.
So to say that I`m not particularly happy with BT, mmmm.
Today when I booted up my PC and logged onto BTYAHOO I checked again and I was receiving speed of 5MB, great I thought, but that lasted less than 10 minutes, and eventually dropped to less than 1MB.
So how do I rate BT. Initially a very good service, but their customer care could be, well, a lot better, and the overseas call-centres don`t work.

One other forum that I used to use (Administered by BT) I complained about BT speed and received a warning, informing me to stop complaining about BT or my account to BT would be cancelled immediately

Nice world isn`t it