That is exactly what i just found out too! I have been soooo annoyed! i was like why is my skype phone not working, is it that is just too slow or what. I even called up a few days ago and no mention of that you price plan doesnt cover skype (she was stupid as hell). Then they had the cheek after all the problems i have had with them and not telling me when booking it or in the T&C that this wasnt covered - so obv i have cancelled this! but now i am stumped of who to use! they are all really expensive and the whole point was that i didnt want to get a landline because this is a shared house! so now i am screwed and back to no internet AGAIN!